Carmax
Tucson, AZ
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Some employees are great. Others don't care to hear you out. My husband and I found a van, test drove it and fell in love. We decided to get it but then found out it was not a Others don't care to hear you out. My husband and I found a van, test drove it and fell in love. We decided to get it but then found out it was not available. We found another van from California so we got it transferred. We waited 2 weeks and finally got a call that it's ready. We drove it and were head over heals for it. Our kids loved it, Dan great and wanted it. Did the paperwork and drove off with our new van. The next day, we get a call that we have the wrong van and they have the correct one there. I was furious because we bought a car that we didn't test drive, see on the inside and out, I was angry. So we returned the van that I thought was the one that was transferred and drove off with the correct one. This vans ac is not working as it s j would. I called to schedule a inspection with casie and all he did was put in a thermometer and said it works fine. I went back angry and spoke with AJ. He heard me out and listened to me. So he told me to go to chrystlet and they will do a better inspection. More
This was my first experience with Carmax of Tucson and had an amazing experience! I have purchased from previously Carmax in Texas and I am very impressed! had an amazing experience! I have purchased from previously Carmax in Texas and I am very impressed! More
Very streamlined, no haggle purchase process. After sales support with minor warranty issues was excellent. The sales and service staff are very professional and efficient. I will be shopping a After sales support with minor warranty issues was excellent. The sales and service staff are very professional and efficient. I will be shopping at CarMax for my next car. More
It was nice and clean they respected my time and gave me the opportunity to walk around and look without following me which was really great. AJ assisted me and ge was awesome the opportunity to walk around and look without following me which was really great. AJ assisted me and ge was awesome More
I purchased a car and when it arrived at CarMax, there were a number of defects and problems, tail light, a rattle, foggy headlights Carmax repaired and fixed every problem, no charge The only little ch were a number of defects and problems, tail light, a rattle, foggy headlights Carmax repaired and fixed every problem, no charge The only little challenge was the distance to My home. They provided a loaner for me too Cassie the service manager was totally wonderful to work with More
Good experience. The price was as advertised, no surprises. Kwamane answered all my questions and helped to make it a stress free experience. The price was as advertised, no surprises. Kwamane answered all my questions and helped to make it a stress free experience. More
First car I ever bought that I can say was finally a great experance! No haggle pricing, what they post is what we paid. I asked AI about their pricing policy, NO DISCOUNTS, POSTED PRICE IS WHAT YOU WI great experance! No haggle pricing, what they post is what we paid. I asked AI about their pricing policy, NO DISCOUNTS, POSTED PRICE IS WHAT YOU WILL PAY. More

