Carman Ford Lincoln - Service Center

Friendly Greeting!! After a long day at work, there's nothing worse than a vehicle that won't start! Short of getting a jump and driving straight to Carmen Ford, I was gr After a long day at work, there's nothing worse than a vehicle that won't start! Short of getting a jump and driving straight to Carmen Ford, I was greeted by Chris Southard, service advisor. Who was clam and friendly. The look on my face was a "help me and help me NOW" expression. He kindly asked, " how can I help you today?" I explained that this issue could be the battery, not sure how much life is left on it...he said he would get it in and take a look. Chris was very attentive and explained everything over the course of figuring out the issue. Chris and Randy were very professional and attentive to detail. I appreciate, as a woman that both of you "listened" and valued my opinion. Thank you! More

Over the top service Top notch service , I brought my Ford F150 in for service Dave ,Chris, and Art listen to my concerns.and all are very knowledgeable, this is the absol Top notch service , I brought my Ford F150 in for service Dave ,Chris, and Art listen to my concerns.and all are very knowledgeable, this is the absolutely the best service I've gotten at a dealership. I also bought a used car form Carman and it runs as if it were new. Straight up if you have issues with your ford go see Dave , Chris , and Art they'll take care of you . More

Shockingly obnoxious and simple minded Went in to have my Ford Fusion keys reprogrammed and the new key I had laser cut. I was told over the phone 85 dollars. seemed high but I was at the Went in to have my Ford Fusion keys reprogrammed and the new key I had laser cut. I was told over the phone 85 dollars. seemed high but I was at the mercy of a stealership. I arrive there and the service agent I dealt with reminded me of the drunk uncle at the Thanksgiving table. Argumentative, aggravated, and honestly not that bright. I explained why I needed the keys reprogrammed b/c it was previously a fleet car etc... He quotes me 120 right out of the gate, even though we discussed it on the phone, I then asked if while they are programming and it is on the diagnostic computer could they jot down the door pad code. He said "sixty dollars". Literally no other part of a sentence, just "sixty dollars". Like a neanderthal. I said "I am sorry, are you saying there will be an additional charge?"..."sixty dollars" comes my way again. Now I think he may be challenged so I ask for the service manager. He was polite but explained they pay a lot for the computers and just b/c it is on the screen doesn't mean they could give it to me free. And it will be sixty, plus 120 for programming, plus 50 for the key to be cut. I left and went to Sheridan Ford. Guess what? 85 dollars and 45 minutes later I had my keys cut, reprogrammed, and the door code jotted down for me at no charge, I hope you guys read this at Carman Ford, You suck and your competitor ate your lunch. Your pricing, attitude, and intellect were all an embarassment to the Ford brand. More

3 months in body shop my f150 got hit in front of my house back in june. When I took it to carman ford I expressed that I needed it back for work asap...I took it to a fo my f150 got hit in front of my house back in june. When I took it to carman ford I expressed that I needed it back for work asap...I took it to a ford dealer thinking things would be fixed right and go quicker. I was told it would be done in a week , it did not... then I was promised it back on about a dozen other dates throughout the summer. I then asked if they would do a trade in on the damage truck and let me buy a new one. I was told no. I then called the sales manager but a return phone was never made back to me. It took 3 months to fix my truck. I made numerous phone calls asked to speak to various managers and even the owner. Never got a call back. The staff was always polite so it was hard to get angry but having the entire summer without my truck took away all the faith I have in this dealership. When I picked it up they apologized numerous times and offered to detail my car. I am not sure how many months that may take so I will pass on the offer... I really wish they would have just communicated with me instead of ignoring me. This rating is for the body shop but got to say I do not think I would even consider buying a vehicle since even the owner failed to respond. More

The definition of how customer service shoud be. Having spent 35 years as a customer service professional, I found my experience with Carman truly inspiring. You should start a c/s consulting busines Having spent 35 years as a customer service professional, I found my experience with Carman truly inspiring. You should start a c/s consulting business. This is a serious evaluation. It is rare to do business with a company that is so focused on the customer experience. Although I am old and my Lincoln will probably be my last car, if I had the need purchase another, Carman is the only dealer I would ever go to. From my original contact, through purchase, ownership and servicing, the team at Carman made me feel comfortable, calm, and reassured. I never even thought about the price. Price is not a consideration when you present a quality product and superior service. I would like to commend Mr, Paul Montefiore for making me feel I had a good day on Wed. May 25, 2016, even with the ordinary experience just getting my car serviced. If I still owned by business (retired) I would hire Mr. Montefiore away from you (a little levity). Sincerely, Jeffrey F. Alexander, Loyal ustomer More

not pleasant visit, this time I give it a 3 because I was disappointed at my service this time however I would still recommend it because of the other times that I've been treated I give it a 3 because I was disappointed at my service this time however I would still recommend it because of the other times that I've been treated properly, because of John Brookings and Paul. I had an appointment for oil change and ask will they check the rest of the fluids also they told me that they would I left after picking up the car and realized that my windshield wiper fluid was still not working, I got home and called them back, they told me I could bring it back I brought it back and they looked under the hood and realized that my pump wasn't working so they said I would need another one in to bring it back tomorrow so I did that, when I set after 2 hours waiting for the shuttle I asked them since it's been so long maybe my car is ready can you check he looked in the computer and said that my car has not been looked at yet so I said oh boy I thought that was strange after dropping it off at 8 in the morning so on my way home from the shuttle 3 minutes into my ride Ford called me and told me that they have to order the part and that I can get my car I said well I just asked you was my car ready and you told me it wasn't even looked at, now I'm in the shuttle finally going home, so that was a little frustrating so now I have to wait to come back up there to get my car only to still be waiting for them to call me and let me know whether my pump is in, tomorrow will be a week since the initial oil change. More

Steve Hudson is 1st Class Although I did not purchase my 2011 Lincoln MKX from Carman, Steve greeted me and took excellent care of me on my last oil change/tire rotation. Then Although I did not purchase my 2011 Lincoln MKX from Carman, Steve greeted me and took excellent care of me on my last oil change/tire rotation. Then a few weeks after, I had a problem with my key fans and getting an error message. Steve was quick to get me a loaner and make sure I was treated with first class. Being in sales and service myself, I know how important it is with dealing with the public. You always want to be on your game, and Steve was just that from day 1. When I had a reoccurring issue with the fabs, he quickly got me a rental and made sure I was take care of. He couldn't be more apologetic and sincere. I will continue to service and recommend Lincoln and there service department. His knowledge and personality and friendliness are a breath of fresh air from a lot of other dealerships I have been to in the last few years. Thanks again Steve! More

pissed off for being lied to Was lie to three times during my two day ordeal. I was told when I made my so-called appointment that it would take 6 to 7 hrs for the work to be done Was lie to three times during my two day ordeal. I was told when I made my so-called appointment that it would take 6 to 7 hrs for the work to be done. Called on day one at 2:30pm and found out my call would not be done until tomorrow. they were still working and had about 4 hours let to go on it and was informed the so-called appointment was just a drop off time( i had dropped off the car the day before.. Stopped in at he end of day two at 4:45pm and car was still been work on. Check the recalls and FSA's and found out labor time was 1 hour, 2 hours and 3.1 hours. why so long and why all the dishonesty? More

Excellent experience--Salesperson goes above and beyond I have a 2013 Ford Explorer, which I love driving. I recently had some things that needed attention: an oil change, a noise I heard when braking, an I have a 2013 Ford Explorer, which I love driving. I recently had some things that needed attention: an oil change, a noise I heard when braking, and a scrape on the front fender. Doug Walton, our original salesperson, quarterbacked the appointments with the Service & Body Depts. He picked up my Explorer from my home on a Monday morning & left me with a Lincoln loaner. He coordinated the oil change, and the warranty work with the Service Department and had the Body Shop buff out front fender scrape, for free. I paid for the oil change via cc over the phone. Doug returned my vehicle to my home on Wednesday am. This is not a unique experience. Doug has provided my husband similar level of service on his Lincoln. It is truly concierge-level. I wholeheartedly recommend this dealership. More