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Carman Ford Lincoln - Service Center

New Castle, DE

4.4
152 Reviews

152 Reviews of Carman Ford Lincoln - Service Center

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October 23, 2020

Purchased my 3rd vehicle yesterday and very pleased with all of them. The staff is very easy to deal with and professional, you won't find pushy salesmen at this dealership. I will definitely buy again from More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Ledford
October 23, 2020

Carmen Ford has a excellent service department, work is completed in a timely way and staff is very customer friendly and professional. The prices are very competitive and I am a repeat customer. More

by wanderson122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Ledford, Bill Randolf
October 22, 2020

Amazing staff! Their staff makes every visit extremely enjoyable. Great prices, great communication skills and great service. I have not had a bad visit yet! More

by Hollynock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittini Mantegna, David Leighren, Jamie Ledford
October 22, 2020

Brittini was a huge help and very knowledgeable. I was in the loop every step of the way through getting my car fixed! Thank you Brittini! More

by Aimee516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittini Mantegna
October 22, 2020

Excellent service no wait time and very professional .service department worked as a very good team and all my needs were met. Very good experience would use carman Ford for future prob More

by AlbertS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittini Mantegna, David Leighren, Jamie Ledford
October 22, 2020

Awesome customer service & quality work! Thank you for your help. I will be coming to see you for any future work that I may need. More

by Asutton21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittini Mantegna, David Leighren
October 02, 2020

Transit Van sat on your lot for about six weeks with no communication despite my calls and email. Check engine light is on when picked up. More

by sherbert3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark - no longer there, Jamie Ledford
September 23, 2020

Today I bought my car in for a airbag recall was told it would be a job and would be given a loaner car for the day when I got there no loaners where there mine you I was there 7.30 am when they open More

by Will
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bill Randolf
Sep 28, 2020 -

Carman Ford Lincoln responded

Will, This is Larry the president. I am sorry about the concern you encountered. I want to help by picking up your car for the recall. Please respond to me and let me know what your full name is so I can access the info and set up the pickup and delivery of your car. Thanks, Larry

Sep 29, 2020 -

Will responded

Willam yacovella

Sep 29, 2020 -

Carman Ford Lincoln responded

Will, We need to schedule a pickup of your Lincoln for the airbag recall. If you prefer to bring it here we can arrange it also. Please email me your phone number so we can set up a time and place. Thanks, Larry

Oct 02, 2020 -

Will responded

3028937642

June 18, 2020

No Stars. The worst customer service ever, I don't think they even know the meaning of the words. Would not fix defective key. Brittini and Larry(the owner) would not help More

by arborgreen
Recommend Dealer
No
Employees Worked With
Larry, Giacchino, Brittini Mantegna
Jun 18, 2020 -

Carman Ford Lincoln responded

We regret to hear that your experience with us was not a more positive one. We hope to provide a great experience for every customer. We would be more then happy to warrant the defective key for you. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. I am available to take your call if you'd like to discuss things further or schedule the appointment to get the key corrected. Thank you, Brittini Mantegna- Service Manager– 302-323-2315 x 1290

March 31, 2020

Incompetent service department. They don’t know their xxx from a hole in the ground. My girlfriend’s car has been in for repairs multiple times. They fail to repair the cat. I’ve told my girlfriend to write More

by Ttinnish
Recommend Dealer
No
Employees Worked With
Service Dept “David”
Apr 01, 2020 -

Carman Ford Lincoln responded

Dear TTinnish, I am sorry to learn about your experience in our service department. please call me to discuss so I can attempt to expedite the repair of your vehicle. This obviously sounds like a concern that was not repairable on the previous visits. And, I 'd like to know more details. Please call me at 302-356-1813. Thanks, Larry