Carman Ford Lincoln - Service Center

I had excellent service at this auto body shop. My husbands vehicle had some body damage and needed to be fixed so we choose this shop. We had outstanding service from Pat who greeted us everytime we husbands vehicle had some body damage and needed to be fixed so we choose this shop. We had outstanding service from Pat who greeted us everytime we came in to the shop and was always very helpful. And Gordon who is very knowlegable person, helped us too. I would higly recommend this shop to everyone! Thanks again! More

Everyone at the body shop was helpful,courteous and professional. Service was completed in a timely manner, and we were completely satisfied with the results of the body work on our car. We would def professional. Service was completed in a timely manner, and we were completely satisfied with the results of the body work on our car. We would definitely use them again and would highly recommend them to our friends and family. More

The time I was given that my car would be done was exactly what they said it would be. Everyone I dealt with was very friendly and helpful . There was no problem at all. I would have work done the exactly what they said it would be. Everyone I dealt with was very friendly and helpful . There was no problem at all. I would have work done there again if the occasion renders this kind of service. More

For the friendliest, most knowledgeable Service Writers and most well trained and expert service technicians, I can’t recommend Carmen Ford highly enough! The Service Manager, John Henry, hires only the m and most well trained and expert service technicians, I can’t recommend Carmen Ford highly enough! The Service Manager, John Henry, hires only the most talented Service Writers and Technicians; he does not "suffer fools gladly" and cleans out any dead wood. The Service Writer I use is Ron Culley. He has the most loyal following although the other Writers are excellent as well. Ron always keeps me informed as to what service my cars and trucks require and updates me during service in case anything else needs replaced or repaired. His quotes are usually the same asthe final bill, he is that good. I always do as he advises and I've had several vehicles run well past the 200,000-mile mark. I have a 20+ year relationship with Carmen Ford (sales and service-we have bought seven vehicles from them) and would not think of gong anywhere else. "Carmen Ford, driven by the best" is there motto. I would add that they are serviced by the best! More

I have always found the staff at the Carmean delalerships to be the most attentive and knowlegable of any I have dealt with over the years. The continuously go out of their way in an effort to meet the needs to be the most attentive and knowlegable of any I have dealt with over the years. The continuously go out of their way in an effort to meet the needs and time constraints I have expressed. I have dealt with sales, service and body staff and find the courtesy and desire to help is never lacking. More

I have used the body shop twice in the last 14 months for two different vehicles and been extremely pleased with their work and service both times. No, I did not hit anything but was hit when my car was i two different vehicles and been extremely pleased with their work and service both times. No, I did not hit anything but was hit when my car was in a driveway and at a shopping center. Neither time was I in the car. More

I took my 2008 Ford Escape in for body work after being rear ended. My vehicle was completed when promised and the work was excellent! From the Customer Service Associate on the front end to the "walk arou rear ended. My vehicle was completed when promised and the work was excellent! From the Customer Service Associate on the front end to the "walk around" inspection of my vehicle on completion, it was a stress free experience. I would not hesitate to recomend Carman Ford's Collison Center to anyone. More

Carman's Service Dept. takes great care of me and my vehicle every single time I need them. I purchased my Navigator in 2004 and have had it serviced with Carman every 5,000 miles ever since then. Whene vehicle every single time I need them. I purchased my Navigator in 2004 and have had it serviced with Carman every 5,000 miles ever since then. Whenever I have a problem, I call my service representative, Steve Hudson, and he takes care of me right away. Steve knows my name and takes my call every time - I am never put off. He goes to great lengths to explain things to me and work around my schedule to get my vehicle back on the road. In the rare cases when Steve was not available, Tom has been the one I can rely on for excellent care. He also goes out of his way to keep me informed and make sure that I am well cared for. The receptionist is always pleasant and helpful, no matter how many times I call during the day to check on the status of my vehicle or when the shuttle will be available. Bob has driven the shuttle all these years and is almost like a family friend. The shuttle service is indispensible in getting me to and from work even though my vehicle is in the shop. This relationship is very important to me. I look at Steve and Tom and Bob like friends who help me anytime I'm in trouble. The facilities in the Service Department are very clean and comfortable with all the ammenities, so you don't mind spending time there if you decide to wait for your vehicle to be serviced. If I purchase a new vehicle, I wouldn't want to leave my Service Team, so I'd go back to Carman to buy the vehicle - it's that important to me. More

Steve did an excellent job of taking care of the problem. He gave us a loaner car that was on hand to use while the car was being serviced. He was very attentive and made sure my car was not only fixed, bu He gave us a loaner car that was on hand to use while the car was being serviced. He was very attentive and made sure my car was not only fixed, but washed and swept out when we picked it up! We have also dealt with Ron and Tom in the Service Dept and have always been treated very well! This is the 4th or 5th car we have bought from Carman Auto Group and have always been very satisfied! Glenn Brood and Bob Carty in Sales are also excellent to work with. I highly recommend this dealership to anyone interested in a Ford or Lincoln. More

Ron Culley was very helpful. He went above and beyond and far exceeded my expectations. He was very knowledgeable, answered all of my questions and made sure my car was taken care of correctly and quick and far exceeded my expectations. He was very knowledgeable, answered all of my questions and made sure my car was taken care of correctly and quickly. He returned my call promptly, was very professional and scheduled my appointment for the very next day. EXCELLENT CUSTOMER SERVICE!!!! Ron should be cloned or at least given a raise :-) More