Carman Ford Lincoln

My family and I have been purchasing vehicles from Carman Ford for over 20 years and just recently I returned to purchase a 2013 Lincoln MKZ. The vehicle is everything I wanted and more. Mr. Giachhino and Ad Ford for over 20 years and just recently I returned to purchase a 2013 Lincoln MKZ. The vehicle is everything I wanted and more. Mr. Giachhino and Adam were so helpful and made the process of purchasing a new vehicle very enjoyable. Adam and Dan explained all of the vehicles features and took the time to make sure the MKZ was the vehicle I truly wanted. Thank you for the great experience! More

While traveling from Northern Westchester County, NY to Hanover, MD on a business trip - I ran into a problem. My tire pressure light came on while I was on 95, although I felt now change in the car's per Hanover, MD on a business trip - I ran into a problem. My tire pressure light came on while I was on 95, although I felt now change in the car's performance. I pulled over as soon as possible and I couldn't even tell what tire it was - I needed gas so, I figured I would get off at the next stop and add air and keep on going. When I stopped for gas - the front drivers side tire was LOW!! I filled in with air and the tank with gas and did a google search for the closest Lincoln dealership I could find. BOY! Did I get lucky! I drove to Carman and was fortunate that Steve Hudson was the Service Manager on duty. I told him my situation and he was so quick to action for me! When I told him of my customer appointment I needed to make in Hanover, MD - Steve understood the urgency for me and he got down to business. The gentleman he got to check the tire was very helpful as well (I don't know his name though!). Steve gave me the bad news - the tire could not be patched. The good news was that Carman had a tire for me and got me all ready to go. My stop over lasted about 45 minutes and I was thrilled to get taken care of with such urgency especially since I am not a regular customer or from the area! I travel this route often and I have Carman in my GPS now! I will tell everyone I know how wonderful my experience was. The service area was clean and everyone was kind and helpful. Steve, thanks again for taking such good care of me! Sincerely, Kirsta R. Stull Raving Fan! More

Customer of Carman for 13+ years and they keep getting better. Car was in for 15,000 mile service and it was done thoroughly, professionally, and faster than promised. I was blown away that the compliment better. Car was in for 15,000 mile service and it was done thoroughly, professionally, and faster than promised. I was blown away that the complimentary cash wash included vacuuming and window cleaning. More

My cars are 6 years old and only are serviced by Ford. I go straight to Steve Hudson for all of my needs. Steve is always pleasant to work with and always takes his time listening to me explaining my need. go straight to Steve Hudson for all of my needs. Steve is always pleasant to work with and always takes his time listening to me explaining my need. He keeps me updated of the progress of the work. Steve always explains everything clearly for me to understand what could be going on with my cars. I always leave the dealership satisfied with all of questions answered. Steve is an awesome asset to Carman Ford and its customers. More

This was the easiest, smoothest experience I have ever had in buying a new vehicle. Our sales person, Dan Shine, listened to our needs and matched us with the perfect vehicle. He explored each option wi had in buying a new vehicle. Our sales person, Dan Shine, listened to our needs and matched us with the perfect vehicle. He explored each option with us - helping us determine which would be best to have in our vehicle to best fit our family needs. He know so much about the vehicle that he pointed out things/options and explained why it would be beneficial for us to have a particular option in the vehicle...and, guess what - he was 100% right. I have said a number of times since having my new car how I love all its "bells and whistles". I now can not imagine having a car without the options I have! I love my new Ford Explorer! Thank you to Dan for helping us pick the absolutely perfect car for our family. More

Steve Hudson posses excellent customer service skills to customers, and gets his point accross in a manner that the customer can understand. He presents explanation of service to my vehicle in "understanda customers, and gets his point accross in a manner that the customer can understand. He presents explanation of service to my vehicle in "understandable" chunks, that even "I" can comprehend. Additionally, Steve always ensures accuracy in the work completed on my vehicle before returning it to me. I humbly appreciate the level of service that is provided to me by the Lincoln service staff, specifically Steve Hudson. Carman Auto Group should certainly feel proud of such resources, who can bring in good-will for the company. I can appreciate the way that the service department staff is trained, and can say they are following their duty perfectly! More

We have bought four trucks from this particular dealership in the past since 1998. We have always had a very pleasant experience. We decided that it was time for our fifth vehicle and did not hesit dealership in the past since 1998. We have always had a very pleasant experience. We decided that it was time for our fifth vehicle and did not hesitate to show up at Carman Ford. We did not even think about going anywhere else but Carman. From the moment that we showed up, everyone was very helpful and informative! Tom really took his time to go over everything with us and get us the best possible deal. Todd did an excellent job by putting the truck package together that we ended up purchasing. My wife fell in love with this particular truck and did not even want to look at another model. Bob was great by working with us on holding the truck for us and is a man of his word. It was a pleasure working with Dan on the final paperwork for our purchase. I would have to say that from start to finish it was a very pleasant experience. I would love to do it all over again with the same people. Thank you for the great experience! Job well done! More

There's not much to say except the service was quick, accurate, and professional. The people did an excellent job. I recommend Carman Dealership to all. accurate, and professional. The people did an excellent job. I recommend Carman Dealership to all. More

Steve Hudson is the Best!!! Great Person, kind, professional and has so much experience he makes the process so easy!!! There should be more Managers like him around. Carman for is very lucky to professional and has so much experience he makes the process so easy!!! There should be more Managers like him around. Carman for is very lucky to have him. More

fast and friendly servicem,waiting room is very comfortable,waiting time fast.and one thing is for sure the coffee,tea is hot,when your car is ready they come and get you.they even will ask you if comfortable,waiting time fast.and one thing is for sure the coffee,tea is hot,when your car is ready they come and get you.they even will ask you if you want your car washed,very good service. More