Carman Ford Lincoln
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I was referred by a co-worker. Al was/is absolutely the best at what he does. Very friendly and personable. I'm so happy with my purchase and the service I received. Definitely more than 100percent posi best at what he does. Very friendly and personable. I'm so happy with my purchase and the service I received. Definitely more than 100percent positive that I will recommend anyone to Carman Ford. I just can't express enough satisfaction regarding my experience today. Once again thank you so much! More
Best experience, ever, in purchasing a vehicle! Mr. Shine was extremely helpful, very knowledgeable about model I was interested in, and worked hard to find the car with the options I wanted. There wa Shine was extremely helpful, very knowledgeable about model I was interested in, and worked hard to find the car with the options I wanted. There was never any "pressure" from Mr. Shine to buy which I've experienced from other dealerships.. I would highly recommend this dealership and this salesman to family and friends. Our experience with Mr. Shine to the top manager was nothing short of top notch from beginning to end. I can't think of anything that I would recommend that needs improving upon! More
This was the best car buying experience I've ever had,as well as my first time buying a luxury car. From the moment I entered the showroom to the finalizing of the deal buying my Lincoln MKZ was a pl had,as well as my first time buying a luxury car. From the moment I entered the showroom to the finalizing of the deal buying my Lincoln MKZ was a pleasable experience.Dan Shine the Sales Associate at Carman Ford Lincoln was very courteous and helpful in my search for the car I wanted. He took the time to walk me through the process,so that I could make a in formed dicision and get the car I want at the price that was right for me. I would recommend buying a car Carman Ford Lincoln anytime and ask for Dan Shine he's the best. One Satistified Customer!!! More
I had been to both Ramsey locations looking to purchse a new Ford F150 4-door truck given the advertisements they were offering. there was one reason or another that the "special financing" or "rebates" w new Ford F150 4-door truck given the advertisements they were offering. there was one reason or another that the "special financing" or "rebates" wouldn't help me in getting a payment that I could afford, and they were unable to assist me. Considering my credit rating is extremely good, I went to Carman with persistence knowing that the fiures for the type of vehicle I wanted should be no where close to what Ramsey had stated. Carman was extremely helpful in working numbers on the type of truck I needed, and I was able to bring home a new vehicle that I was happy with, with payments I am comfortable with. Even though Ramsey is about 5 miutes from home, I would, and will, recommend Carman to friends and family, and will continue doing business with Carman for any future needs. More
We recently came to your dealership after buying from a competitor for years. Our first visit was with Jake, he was very friendly, helpful and even called to let us know there was another vehicle we may b competitor for years. Our first visit was with Jake, he was very friendly, helpful and even called to let us know there was another vehicle we may be interested in. We were doing the preliminary looking for our daughter who was coming home for the weekend to purchase a new car. Her first post college car and she was very excited. Our second visit we had the displeasure of dealing with Tom Guido as Jake was busy with another customer. We told him from the beginning there was another car at another dealership she wanted to look at before she made a decision. He took our credit app and I asked that he not do anything til after she looked at the other car first. He quoted us a payment before submitting the application which makes no sense to me because how would he know what interest rate we would get which would make a difference in her payment amount. He left his desk 4 different times and came back with another offer and song and dance about why she should just buy this car. Each time we told him that she would not make a decision after only looking at one car. Finally, he gave us back the keys to her car (although he forgot to give us back her registration so we now have to make another trip there to pick that up) and she left there very upset and as she stated "he ruined my first car buying experience". We went to the other dealership, while sitting there they could tell she was very anxious and upset and we told them we had had a bad experience at Carman. The Salesmen there was very patient and friendly, finding out something about her and what she wanted in a car, price, etc. All Tom wanted to do was sell a car and cared nothing about her and no understanding she is a 23 year old girl buying her first car. While at the other dealership Jake called us to see if everything was ok because he could tell when we left we were not happy. My husband explained what had happened and how we had been treated. He apologized for Tom's actions and asked if there was anything he could do for us. While i understand you are there to sell cars, the way Tom Guido pressured our daughter and made her feel makes me write this review in hopes that someone else is not treated the same way. More
These two men worked very hard to get me a car when mine had just been totaled when other dealerships said they could not get me approved, Not only was my experience wonderful but they alleviated the stress had just been totaled when other dealerships said they could not get me approved, Not only was my experience wonderful but they alleviated the stress of finding a car that fit the needs of my family, My family and I will return to Carman for future purchases. More
Prompt and friendly service we are return customers in 2002 we purchased a mercury mountaineer and loved that suv~ so returned to purchase a Lincoln mkx suv and I am in love all over again with the luxury 2002 we purchased a mercury mountaineer and loved that suv~ so returned to purchase a Lincoln mkx suv and I am in love all over again with the luxury and comfort of Lincoln!!!! Adam and Scott did a spectacular job and made car buying a positive experience! Thanks~~The Kennedys of N.J. More
We are repeat customers. We received a great deal now, as we did in the past. Staff is knowledgeable, Informative, courteous and friendly. We have referred family and friends to this dealership in the p as we did in the past. Staff is knowledgeable, Informative, courteous and friendly. We have referred family and friends to this dealership in the past and will continue to do so. More
My family and I have been purchasing vehicles from Carman Ford for over 20 years and just recently I returned to purchase a 2013 Lincoln MKZ. The vehicle is everything I wanted and more. Mr. Giachhino and Ad Ford for over 20 years and just recently I returned to purchase a 2013 Lincoln MKZ. The vehicle is everything I wanted and more. Mr. Giachhino and Adam were so helpful and made the process of purchasing a new vehicle very enjoyable. Adam and Dan explained all of the vehicles features and took the time to make sure the MKZ was the vehicle I truly wanted. Thank you for the great experience! More
While traveling from Northern Westchester County, NY to Hanover, MD on a business trip - I ran into a problem. My tire pressure light came on while I was on 95, although I felt now change in the car's per Hanover, MD on a business trip - I ran into a problem. My tire pressure light came on while I was on 95, although I felt now change in the car's performance. I pulled over as soon as possible and I couldn't even tell what tire it was - I needed gas so, I figured I would get off at the next stop and add air and keep on going. When I stopped for gas - the front drivers side tire was LOW!! I filled in with air and the tank with gas and did a google search for the closest Lincoln dealership I could find. BOY! Did I get lucky! I drove to Carman and was fortunate that Steve Hudson was the Service Manager on duty. I told him my situation and he was so quick to action for me! When I told him of my customer appointment I needed to make in Hanover, MD - Steve understood the urgency for me and he got down to business. The gentleman he got to check the tire was very helpful as well (I don't know his name though!). Steve gave me the bad news - the tire could not be patched. The good news was that Carman had a tire for me and got me all ready to go. My stop over lasted about 45 minutes and I was thrilled to get taken care of with such urgency especially since I am not a regular customer or from the area! I travel this route often and I have Carman in my GPS now! I will tell everyone I know how wonderful my experience was. The service area was clean and everyone was kind and helpful. Steve, thanks again for taking such good care of me! Sincerely, Kirsta R. Stull Raving Fan! More