
Carman Ford Lincoln
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Awesome! I've been to many car dealerships, and this is by far the BEST dealership I've ever dealt with. They know what they are talking about, have excellent I've been to many car dealerships, and this is by far the BEST dealership I've ever dealt with. They know what they are talking about, have excellent customer service, and treat you like a human being. I had originally gone here to look at cars and dealt with Scott (on the Lincoln side) however the exact car I wanted was at a different dealer, and I went to that dealer a few days later. Needless to say I was treated horribly at that dealership and decided to go back to Carman to deal with Scott because of how well he treated me. He is awesome and is really knowledgeable about the products they have to offer and different programs that are offered too. All together, the experience was great! More
My experience at Carman Ford was over and beyond, my sales representative was Albert Seeney, and he was amazing. His friendliness and making me feel absolutely comfortable was much appreciated after a sales representative was Albert Seeney, and he was amazing. His friendliness and making me feel absolutely comfortable was much appreciated after a long day at work then car shopping. Albert was very kind to me and my son who was with me and very tired. Al saw that and took the initiative to order my son dinner. I highly recommend Carman Ford to anyone who is in search of a reliable nice vehicle and great Customer Service. I would also like to acknowledge Bob who was great help as well. More
My husband was in the market for a truck. When we started looking we found that new trucks were completely out of our range. When he stopped at Carman and talked to Scott, Scott was very helpful and started looking we found that new trucks were completely out of our range. When he stopped at Carman and talked to Scott, Scott was very helpful and honest as far as what we would likely pay a month for a new car. That being said he (Scott) discussed options with my husband and in the end found my husband the perfect used truck. We did not have a trade in or a down payment and Adam was able to work our payment down to a figure that was comfortable for us. the overall experience was a good one. The only downside was in the amount of time it took. We arrived at the dealership around 5 pm and left around 8 pm. My husband and I would both recommend the dealership to friends and will return their when we need to purchase another vehicle. More
Our transactions with this particular dealership was an excellent experience, no unwanted pushy salespersons, overall great experience.Tom was our advisor and Dan also played a roll. excellent experience, no unwanted pushy salespersons, overall great experience.Tom was our advisor and Dan also played a roll. More
Mr. Anderson made my car purchase experience less stressful than I anticipated. My husband and I were in a difficult situation with our previous vehicle and felt we did not have many options. Mr. And stressful than I anticipated. My husband and I were in a difficult situation with our previous vehicle and felt we did not have many options. Mr. Anderson was understanding, non judgemental, and made our experience worth while. He even stayed 2 1/2 after his shift was over, to make sure we were able to get an approval on a vehicle before we left. We were referred to Mr. Anderson by a friend of ours, and we will refer him to friends and family that are looking to purchase a vehicle. Thank you Carman Ford for having Mr. Anderson on your team! More
We would like to thank the Carman dealership in general but specifically Greg G. for another great experience buying our latest vehicle. We have purchased ten vehicles from Carman Ford over the years, the but specifically Greg G. for another great experience buying our latest vehicle. We have purchased ten vehicles from Carman Ford over the years, the last five from Greg. We could go to another dealership for the same product but we could never replace the people,that is why this dealership is the best. Carman is the best dealership we have ever dealt with and Greg is the best of the best. When you leave a dealership and don't experience buyer's remorse, you know you have found a special place. A wonderful example of true commitment to a customer ; Our daughter's Fusion died and we were going to have it towed to the dealership but the service dept. was closed so we called Greg at around 9pm. We just wanted to know if there was a tow co. that that dealer preferred to work with and Greg being the great guy he is looked up our account to see if it was still under warranty and it was, so we just called the roadside # from Ford, which Greg got for us. We have never had a problem with any vehicle so totally forgot about the roadside assistance . Greg did all of this and checked to make sure all was ok, just a dead battery, THIS WAS OVER YEAR AFTER WE BOUGHT THE CAR ! That is an unheard of level of customer service. When you buy a car from Greg it's like buying a car from a friend, he is just that kind of person. Thank You and we'll be seeing for our next daughter's car soon.... More
I really liked my experience with our salesman, Matt I really liked my experience with our salesman, Matt Anderson. After speaking with him I felt he was very honest, trustworthy, and very down to eart I really liked my experience with our salesman, Matt Anderson. After speaking with him I felt he was very honest, trustworthy, and very down to earth. I usually don't like dealing with car salesman and I don't like the high pressure sales tactics they try to use on me and I do walk out of car dealerships if they do try this on me. Dealing with Matt was a pleasurable experience. After only a few minutes talking with him I felt as if I was dealing with an old friend. He seems to be a very hard working guy, and might I ad, a very caring father. I felt I got to know him on a more personal level. My husband and I don't make quick, rash decisions when buying a car. We first went to many dealerships to test drive multiple different model cars. Then we stopped by Carmen ford and met matt. We first told him we only wanted to test drive the car and we weren't going to make a decision that day, which to my surprise, he was fine with that and never made me feel I had to almost argue with him to get out of there. Most of the time when I walk into a dealership my stress level goes up and I feel that I have to prepare what I'm going to say to just get out. Matt was very different. If you want a relaxing and comfortable experience buying a car ,I would definitely go to Carman ford. And by the way, I bought my previous car there also and had pretty much the same experience. I would really like to thank Matt Anderson for making our new car buying as fun and relaxed as possible and I will most likely return to Carman ford when I buy my next car. More
Great dealership, sales office clean and spacious, facilities in excellent shape. All interactions with personnel highly positive. The process of buying a new car was carried out in a friendly, comp facilities in excellent shape. All interactions with personnel highly positive. The process of buying a new car was carried out in a friendly, competent atmosphere. More
GREAT BUNCH OF GUYS WHO TREATED MY WIFE AND I VERY WELL. THEY UNDERSTOOD WHAT WE WANTED AND WHAT WE COULD AFFORD. THEY WENT OUT OF THEIR WAY TO PUT TOGETHER THE RIGHT DEAL FOR US. THIS IS OUR SECOND LINCOLN THEY UNDERSTOOD WHAT WE WANTED AND WHAT WE COULD AFFORD. THEY WENT OUT OF THEIR WAY TO PUT TOGETHER THE RIGHT DEAL FOR US. THIS IS OUR SECOND LINCOLN PURCHASED FROM CARMAN. More