Carman Ford Lincoln
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I really liked my experience with our salesman, Matt I really liked my experience with our salesman, Matt Anderson. After speaking with him I felt he was very honest, trustworthy, and very down to eart I really liked my experience with our salesman, Matt Anderson. After speaking with him I felt he was very honest, trustworthy, and very down to earth. I usually don't like dealing with car salesman and I don't like the high pressure sales tactics they try to use on me and I do walk out of car dealerships if they do try this on me. Dealing with Matt was a pleasurable experience. After only a few minutes talking with him I felt as if I was dealing with an old friend. He seems to be a very hard working guy, and might I ad, a very caring father. I felt I got to know him on a more personal level. My husband and I don't make quick, rash decisions when buying a car. We first went to many dealerships to test drive multiple different model cars. Then we stopped by Carmen ford and met matt. We first told him we only wanted to test drive the car and we weren't going to make a decision that day, which to my surprise, he was fine with that and never made me feel I had to almost argue with him to get out of there. Most of the time when I walk into a dealership my stress level goes up and I feel that I have to prepare what I'm going to say to just get out. Matt was very different. If you want a relaxing and comfortable experience buying a car ,I would definitely go to Carman ford. And by the way, I bought my previous car there also and had pretty much the same experience. I would really like to thank Matt Anderson for making our new car buying as fun and relaxed as possible and I will most likely return to Carman ford when I buy my next car. More
Great dealership, sales office clean and spacious, facilities in excellent shape. All interactions with personnel highly positive. The process of buying a new car was carried out in a friendly, comp facilities in excellent shape. All interactions with personnel highly positive. The process of buying a new car was carried out in a friendly, competent atmosphere. More
GREAT BUNCH OF GUYS WHO TREATED MY WIFE AND I VERY WELL. THEY UNDERSTOOD WHAT WE WANTED AND WHAT WE COULD AFFORD. THEY WENT OUT OF THEIR WAY TO PUT TOGETHER THE RIGHT DEAL FOR US. THIS IS OUR SECOND LINCOLN THEY UNDERSTOOD WHAT WE WANTED AND WHAT WE COULD AFFORD. THEY WENT OUT OF THEIR WAY TO PUT TOGETHER THE RIGHT DEAL FOR US. THIS IS OUR SECOND LINCOLN PURCHASED FROM CARMAN. More
I'm 70 years old and always dreaded going car shopping and dealing with the salesmen. This turned out to be the best experience I've ever had in buying a new car. Adam, Scott and Bob couldn't hav shopping and dealing with the salesmen. This turned out to be the best experience I've ever had in buying a new car. Adam, Scott and Bob couldn't have made it more easier for me and my wife. They all made us feel at home and went out of their way to answer all our questions and see that we were satisfied with everything. I highly recommend them and would deal with them again. More
The service offered a customer was always polite and informative, never pushy. They were open and casual and knowledgable. And after checking with other dealerships, I found they had by far the best p informative, never pushy. They were open and casual and knowledgable. And after checking with other dealerships, I found they had by far the best price as well as the best customer treatment. I highly recommend them to anyone. More
Great experience, the fellas at Carman did a great job to make my transition into a new vehicle, a smooth enjoyable one. I love my new Lincoln MKZ . They even are ordering special accessories for my car a make my transition into a new vehicle, a smooth enjoyable one. I love my new Lincoln MKZ . They even are ordering special accessories for my car at no cost ! Thanks again, and Happy New Years! More
How do you come in for an oil change and leave out with a new car? - Sincerity, Service, Superior product • The Sales professionals are awesome- Sincere with meeting my needs: o Adam – kept me informed new car? - Sincerity, Service, Superior product • The Sales professionals are awesome- Sincere with meeting my needs: o Adam – kept me informed about the 2013s and took me for a test drive o Ken – patiently reviewed all the new features and worked with me to select the vehicle with the options I needed o Rob – walked me through the final paperwork, ensuring that I understood the fine print and details of the warrantee • Service o Service management team really tried to accommodate me with last minute requests for oil changes with my 2008 MKZ! o Listened to my concerns o Helped out with a loaner vehicle even when the repair was not covered • Superior Product o I loved my 2008 MKZ – awesome ride, beautiful, dependable o Everyone was so impressed with the 2013MKZ – great commercials! I had to take a test drive o I see a car as a tool. I expect my 2013MKZ to serve me as well as the 2008 did I wandered into Carmen Lincoln 5 years ago, and now I am driving my second new car. Did I need a new car – probably not, but I’m driving the car I want and I am confident in the quality of the vehicle and the team at Carmen that supports it! Thanks, Roxanne Allen More
I had an excellent experience from begining to end. First I went online to inquire about financing available, interest %..etc and had an online chat with Sebastian. I told him I'd rather buy a house t First I went online to inquire about financing available, interest %..etc and had an online chat with Sebastian. I told him I'd rather buy a house then haggle over a car because it was easier and I was trying to do as much as I could online to avoid wasting time. I ended the online chat with Sebastian knowing if I wanted a car I was going to have to 'waste' my time. Within 15 minutes I received a call at home from Sebastian. He wanted me to know that he would have a salesman available to help me right away and with my pre-approval things would move pretty quickly. I went into the dealership as scheduled, picked out a car, told them how much $$ I had to put down, and where I wanted my payments. I ended up with a car that was much nicer then I thought I could afford, but Tom the salesman 'worked the numbers' and I couldn't be happier. He told me all my options as far as leasing versus owning and new versus used which was extremely helpful. The overall test drive, talking, dealing, final sale, and driving away with a new car took about 2 hours (which is unheard of in car sales)!! I went back the next day to get a one on one walk through of all the functions of my new car (considering I got the loaded version with things I never knew were even an option). I appreciated the one on one attention and the personal thank you from Greg the manager when I left. I didn't feel like a number and they invited me back anytime if I had any questions or problems. It was sincere and I know they meant it - I've heard that about Carman which is why I went there myself. It's nice to know that in a world where car dealerships are a dime a dozen, that Carman sets itself apart from the rest. Thank you, Carman Ford for that! We will send people your way and we will be back for our next vehicle! More
We gave them an exact list of what we wanted and they found us our car that day. And they gave us a great price! Very friendly and knowledgable group! found us our car that day. And they gave us a great price! Very friendly and knowledgable group! More
Great experience, no hassel, up front and great service after the sale. This dealership treats you with respect before, durning, and after the sale. I highly recomend this dealership. after the sale. This dealership treats you with respect before, durning, and after the sale. I highly recomend this dealership. More