Carman Ford Lincoln
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Friendly Atmosphere... Courteous and Caring Employees My entire family shops at Carman Lincoln/Ford for all our cars. I would venture to say that we have been purchasing cars with Carman for over 20 My entire family shops at Carman Lincoln/Ford for all our cars. I would venture to say that we have been purchasing cars with Carman for over 20 years and for good reason. The price is always right and fits all of our budgets; while clarity of any and all information, during the entire process is always present. All questions are answered thoroughly and professionally whether we are leasing a vehicle or buying one. Joe Giacchino, Greg Grimaldi, Todd Brabender and Rob Hepner are what would be called an awesome "Dream Team" to deal with. From excellent customer service to unsurpassed product knowledge in all areas of the deal... these are the gentlemen to see! Thank you for such a quick and easy drop off of my old lease and pick up of my new beautiful Ford Edge. Kudos gentlemen! More
Courteous and Caring Employees with lots of patience! I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!! I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!! More
Simple and easy vehicle purchase Carman Lincoln was our last stop after test driving several other makes and models of vehicles. Despite the weather affecting movement on the lot, Sc Carman Lincoln was our last stop after test driving several other makes and models of vehicles. Despite the weather affecting movement on the lot, Scott immediately retrieved the vehicle we wished to drive. He listened to what our needs were and provided us with several vehicles to choose from. At no time during this process did we feel any sense of urgency or pressure. Both he and Frank gave us ample time and room to make a decision. It was a simple process to secure financing and again we felt no pressure when finalizing the agreement with Irwin. Having purchased multiple vehicles both personally and for our business in the past, it honestly was a pleasure working with these gentlemen. They facilitated the process but let the car sell itself. More
Autobody Shop experience at Carman Ford We recently had to take our 2013 Explorer in for a warranty claim for paint bubbling on the hood in 4 locations 2 spots each side near same location. We recently had to take our 2013 Explorer in for a warranty claim for paint bubbling on the hood in 4 locations 2 spots each side near same location. This started in Oct/2014 where the dealership where we purchased the vehicle referred us to Carman Ford for the autobody and warranty claim. the initial contact to Carman was to Guy F. Salvdori Sr. Collison Center Manager at Carman Ford. An appointment was setup for Nov/7 at 9am of which I was there at Carman Ford, Guy was not. A representative was able to take the pictures required to submit the claim. a Week past with no contact. for the next 3 weeks I called weekly, leaving messages for Guy with no response. finally an email to him got a response. This came 1 week to late. guy submitted my claim on 12/17, my warranty ran out on 12/7. of which Ford Motor company is declining the claim, since it was 1 week out of warranty. More
New car buying This is the third car I have bought at Carman, I always come back when I need a new vehicle, or service on an old one, I love the way I'm treated at C This is the third car I have bought at Carman, I always come back when I need a new vehicle, or service on an old one, I love the way I'm treated at Carman, from the sale's staff, to the financial, staff,and the service staff. More
Competitive purchase price and effective customer follow-up Gary Santora did an excellent job of acquainting us with the Carman inventory and familiarizing us with features of the Lincoln MKZ. He also explained Gary Santora did an excellent job of acquainting us with the Carman inventory and familiarizing us with features of the Lincoln MKZ. He also explained warranty details and maintenance support which were of particular interest to us. The final price offered by Carman was competitive. After we purchased an MKZ, Gary's follow-up was the best. Subsequent to our buying the car, he has established ongoing communication with us to ensure that (1) our expectations of the purchase are satisfied, (2) we fully understand the MKZ function, and (3) we receive communications on maintenance requirements and opportunities. Bonnie and Perry More
Out of State purchase Scott did an excellent job with the paperwork, service, and ease of the sale. I recieved the best price for the car nation wide and had it shipped. I Scott did an excellent job with the paperwork, service, and ease of the sale. I recieved the best price for the car nation wide and had it shipped. I would definately recommend Scott and Carmen to others who wish to purchase a vehicle from them. Regards, Laura Wade Enterprises, AL More
Great experience Our plan was to go to a few dealerships and test drive cars. We really didn't think we would be driving home with our new car that day. Greg and hi Our plan was to go to a few dealerships and test drive cars. We really didn't think we would be driving home with our new car that day. Greg and his manger kept sweetening the deal that we would have been foolish to walk away and not take the car. Everyone was so accommodating and made what can sometimes be a stressful time a very smooth and enjoyable experience! Thank you Carman Ford we love our Ford Edge! More
Excellent! 2 Vehicles purchased I recently purchased two vehicles (2015 Edge & 2015 Explorer) from Joe. The manner in which he detailed both vehicles was extremely detailed. I have I recently purchased two vehicles (2015 Edge & 2015 Explorer) from Joe. The manner in which he detailed both vehicles was extremely detailed. I have never seen a sales person so thorough in the description of all the features and functionality of an automobile. This was the best car buying experience that I have ever had and they have gained my business long term from here on out! More
As always I had a great experience at Carman Ford. I have been dealing with Carman Ford for over 20 years.The sales and service department have been great.Greg Gramaldi went way out of his way to get m I have been dealing with Carman Ford for over 20 years.The sales and service department have been great.Greg Gramaldi went way out of his way to get me a vehicle that fit my needs.( no pressure.Steve Hudson in the service Department has went way out of his way to see that my vehicles were repaired properly repaired and given a through explanation of what needed to be done.With employees. Like them I wouldn't go any other dealer . More