Carman Ford Lincoln

not pleasant visit, this time I give it a 3 because I was disappointed at my service this time however I would still recommend it because of the other times that I've been treated I give it a 3 because I was disappointed at my service this time however I would still recommend it because of the other times that I've been treated properly, because of John Brookings and Paul. I had an appointment for oil change and ask will they check the rest of the fluids also they told me that they would I left after picking up the car and realized that my windshield wiper fluid was still not working, I got home and called them back, they told me I could bring it back I brought it back and they looked under the hood and realized that my pump wasn't working so they said I would need another one in to bring it back tomorrow so I did that, when I set after 2 hours waiting for the shuttle I asked them since it's been so long maybe my car is ready can you check he looked in the computer and said that my car has not been looked at yet so I said oh boy I thought that was strange after dropping it off at 8 in the morning so on my way home from the shuttle 3 minutes into my ride Ford called me and told me that they have to order the part and that I can get my car I said well I just asked you was my car ready and you told me it wasn't even looked at, now I'm in the shuttle finally going home, so that was a little frustrating so now I have to wait to come back up there to get my car only to still be waiting for them to call me and let me know whether my pump is in, tomorrow will be a week since the initial oil change. More

1st time car buyer This was my first time buying a car and I had no idea what I was doing. Dan Shine was very helpful and patient, especially since we hit a few snags al This was my first time buying a car and I had no idea what I was doing. Dan Shine was very helpful and patient, especially since we hit a few snags along the way. I would recommend him to anyone looking to buy a car. More

The old days of dealing with car salesman are gone!!!!! The dreaded days of buying a new car ranked up there with going to the dentist. The sales team at Carman changed all that . I requested a price on a v The dreaded days of buying a new car ranked up there with going to the dentist. The sales team at Carman changed all that . I requested a price on a vehicle online and received a response in minutes. All negotiations and finance was done thru email as I was still used to the old style car salesman with their bait and switch tactics and I was going to have it on paper!!! I didn't let my guard down for old style sales tricks till I pulled our new Escape into our driveway. I feel I did them a disservice by thinking ever time they said something one of the old games would be played . Our next new car will also be from Carman More

Friendly Atmosphere... Courteous and Caring Employees My entire family shops at Carman Lincoln/Ford for all our cars. I would venture to say that we have been purchasing cars with Carman for over 20 My entire family shops at Carman Lincoln/Ford for all our cars. I would venture to say that we have been purchasing cars with Carman for over 20 years and for good reason. The price is always right and fits all of our budgets; while clarity of any and all information, during the entire process is always present. All questions are answered thoroughly and professionally whether we are leasing a vehicle or buying one. Joe Giacchino, Greg Grimaldi, Todd Brabender and Rob Hepner are what would be called an awesome "Dream Team" to deal with. From excellent customer service to unsurpassed product knowledge in all areas of the deal... these are the gentlemen to see! Thank you for such a quick and easy drop off of my old lease and pick up of my new beautiful Ford Edge. Kudos gentlemen! More

Courteous and Caring Employees with lots of patience! I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!! I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!! More

Simple and easy vehicle purchase Carman Lincoln was our last stop after test driving several other makes and models of vehicles. Despite the weather affecting movement on the lot, Sc Carman Lincoln was our last stop after test driving several other makes and models of vehicles. Despite the weather affecting movement on the lot, Scott immediately retrieved the vehicle we wished to drive. He listened to what our needs were and provided us with several vehicles to choose from. At no time during this process did we feel any sense of urgency or pressure. Both he and Frank gave us ample time and room to make a decision. It was a simple process to secure financing and again we felt no pressure when finalizing the agreement with Irwin. Having purchased multiple vehicles both personally and for our business in the past, it honestly was a pleasure working with these gentlemen. They facilitated the process but let the car sell itself. More

New car buying This is the third car I have bought at Carman, I always come back when I need a new vehicle, or service on an old one, I love the way I'm treated at C This is the third car I have bought at Carman, I always come back when I need a new vehicle, or service on an old one, I love the way I'm treated at Carman, from the sale's staff, to the financial, staff,and the service staff. More

Competitive purchase price and effective customer follow-up Gary Santora did an excellent job of acquainting us with the Carman inventory and familiarizing us with features of the Lincoln MKZ. He also explained Gary Santora did an excellent job of acquainting us with the Carman inventory and familiarizing us with features of the Lincoln MKZ. He also explained warranty details and maintenance support which were of particular interest to us. The final price offered by Carman was competitive. After we purchased an MKZ, Gary's follow-up was the best. Subsequent to our buying the car, he has established ongoing communication with us to ensure that (1) our expectations of the purchase are satisfied, (2) we fully understand the MKZ function, and (3) we receive communications on maintenance requirements and opportunities. Bonnie and Perry More

Out of State purchase Scott did an excellent job with the paperwork, service, and ease of the sale. I recieved the best price for the car nation wide and had it shipped. I Scott did an excellent job with the paperwork, service, and ease of the sale. I recieved the best price for the car nation wide and had it shipped. I would definately recommend Scott and Carmen to others who wish to purchase a vehicle from them. Regards, Laura Wade Enterprises, AL More