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Carman Ford Lincoln

New Castle, DE

4.9
1,336 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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193 S DuPont Highway

New Castle, DE

19720

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Showing 1,336 reviews

February 01, 2016

Friendly Atmosphere... Courteous and Caring Employees My entire family shops at Carman Lincoln/Ford for all our cars. I would venture to say that we have been purchasing cars with Carman for over 20 More

by Karen ... aka ... Mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Brabender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Grimaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2016

Courteous and Caring Employees with lots of patience! I couldn't have gotten better service anywhere else. Patience was the big factor here with me. Thank you again for everyone's help. Thanks!!! More

by EileenFords
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sipala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Grimaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anyone else who helped us.
January 27, 2016

Simple and easy vehicle purchase Carman Lincoln was our last stop after test driving several other makes and models of vehicles. Despite the weather affecting movement on the lot, Sc More

by Ed and Dawn
Recommend Dealer
Yes
Employees Worked With
Scott Henning, Erwin Lee
January 27, 2016

Autobody Shop experience at Carman Ford We recently had to take our 2013 Explorer in for a warranty claim for paint bubbling on the hood in 4 locations 2 spots each side near same location. More

by Jdell3000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Guy Salvadori
Feb 12, 2016 -

Jdell3000 responded

Larry, When we finally got the vehicle dropped off, we were given a date that the car would be finished. Called on that date to find out that the car was not even worked on. We went in the next day and picked the vehicle up. Cost was nothing for nothing. At minimum we should have been treated as a customer, which we never were. Carman could have had the business to fix the car if they would had just said it wasn't covered under warranty. But hind site since Guy was so unresponsive and lagged in timing to get the claim reported, he really couldn't justify us being a customer because it would have been the morally thing to do was Carman pay for the repair... 3 days later we traded the vehicle to our local RAMSEY FORD DEALERSHIP in RISING SUN for new ford titanium Edge.... Love the new EDGE... which Carman could probably have sold us a new car as well

January 26, 2016

New car buying This is the third car I have bought at Carman, I always come back when I need a new vehicle, or service on an old one, I love the way I'm treated at C More

by wanderson122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2016

Competitive purchase price and effective customer follow-up Gary Santora did an excellent job of acquainting us with the Carman inventory and familiarizing us with features of the Lincoln MKZ. He also explained More

by carmanmkz
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Gary Santora
January 20, 2016

Out of State purchase Scott did an excellent job with the paperwork, service, and ease of the sale. I recieved the best price for the car nation wide and had it shipped. I More

by blkhwk60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Henning
January 20, 2016

Great experience Our plan was to go to a few dealerships and test drive cars. We really didn't think we would be driving home with our new car that day. Greg and hi More

by JudyandSteve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Carraway-Futch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erwin Lee
January 18, 2016

Excellent! 2 Vehicles purchased I recently purchased two vehicles (2015 Edge & 2015 Explorer) from Joe. The manner in which he detailed both vehicles was extremely detailed. I have More

by crma1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Brabender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Miller
January 16, 2016

As always I had a great experience at Carman Ford. I have been dealing with Carman Ford for over 20 years.The sales and service department have been great.Greg Gramaldi went way out of his way to get m More

by Bil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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