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Carman Ford Lincoln
New Castle, DE
1,339 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,339 reviews
March 30, 2016
Carman Ford Lincoln Review When I started looking for a new car and stopped at Carman to look at the MKC Gary Santora came out and introduced himself and asked if he could help When I started looking for a new car and stopped at Carman to look at the MKC Gary Santora came out and introduced himself and asked if he could help me. I told him I was just looking and didn't need any help at the time. He said, "he would be glad to show me around". I said I was just looking and did not need any help. He said, "I guess you want me to leave you alone so you can get started". I said,"Yes". He read me completely and left me alone. I was very impressed with the MKC and before I left I picked up one of Gary's business cards. When I came back, I went directly to Gary and told him I wanted to drive the car and because of family health concerns I had limited time. He made sure I had my test drives and all the information I wanted keeping in mind I was in a hurry. I found the car I was interested in and purchased it that day. Largely because of the way I was treated. I picked up the car and again I was limited to the time I had. All the employees were very helpful and got me in and out with great speed. Gary went over the vehicular making sure I was comfortable with the car before I left the lot. Many times reinforcing that I could come in any time or call if I needed any help with the cars functions. I have had a very positive experience with Carman Ford Lincoln and would highly recommend the dealership to my friends. Steve Reilly More
by Reilly, Steve
Employees Worked With
Gary Santora
March 19, 2016
Didn't expect this! We were researching and driving some of the cars we thought we were interested in when out lease ended in June. The guys worked up a deal on a Lincoln We were researching and driving some of the cars we thought we were interested in when out lease ended in June. The guys worked up a deal on a Lincoln MKX that we couldn't walk away from and we are now sporting a new snazzy car! More
by Mjp
March 14, 2016
Great Car Buying Experience It has been almost 10 years since I've purchased a vehicle. Harry Marker, Frank Azan, and Erwin Lee were absolutely the best sales team. It has been almost 10 years since I've purchased a vehicle. Harry Marker, Frank Azan, and Erwin Lee were absolutely the best sales team. More
by SB
March 14, 2016
No arguing with Sales Professional I returned to see Greg Grimaldi as he handled my two prior dealings with Carman group. No matter how busy the dealership is Greg makes me feel importa I returned to see Greg Grimaldi as he handled my two prior dealings with Carman group. No matter how busy the dealership is Greg makes me feel important. He addressed all my queries. Robert as manager did a solid job explaining the additional warranty but with a great product like fusion titanium, no need to strong sell after I said no thanks. Not annoying but dropping price to Han xxx add'l warranty was not pleasant. More
by Nyyankeesncc
March 12, 2016
I would recommend buying a vehicle at Carman We have been buying cars from Carman for 20 some years and would not think to go anywhere else. The sales team is great. Dan Shine went out of his way We have been buying cars from Carman for 20 some years and would not think to go anywhere else. The sales team is great. Dan Shine went out of his way to make sure we were satifisfied and got the best deal. From the owners to the salespeople and the service department we have always been completely satisfied and happy with all our deals More
by gamblegirl322
Employees Worked With
Other Employees :
Not sure who our finance person was but he was great
March 11, 2016
Jai Nichols is the BEST!!! You've gotta go see JJ! I had been to a number of different car dealerships in Delaware. I had given up on finding a car that was right for me. I told myself before we went I had been to a number of different car dealerships in Delaware. I had given up on finding a car that was right for me. I told myself before we went to Carman that this was the last stop. You know what they say; you saved the best for last! We had the best experience ever, I got the car I wanted and our salesmen JJ went above and beyond to make sure that we got everything we needed! I will only buy my cars from JJ at Carman Ford! I'm telling everyone I know to go to Carman Ford in see JJ the best salesman ever! More
by Davis Mincey
Employees Worked With
Jai (JJ) Nichols, Erwin Lee
March 07, 2016
We had an excellent experience buying our new car at Carman! When we visited the dealership to look at and test drive the SUV we found on the internet, the price was the same as quoted to us in advance of our vi When we visited the dealership to look at and test drive the SUV we found on the internet, the price was the same as quoted to us in advance of our visit. Our sales associate, Scott, was excellent, He was friendly, relaxed, and knowledgeable. We got the car at an excellent price and we also got a good value for our trade-in vehicle. The entire process went smoothly. The car is wonderful and we are thrilled with it! More
by lisapa
March 07, 2016
Super Salesmanship! It is my pleasure to write a review for Carman Ford and Gregg Grimaldi. Gregg did an outstanding job providing us with all the information on the vehi It is my pleasure to write a review for Carman Ford and Gregg Grimaldi. Gregg did an outstanding job providing us with all the information on the vehicle and test driving the vehicle. He was just super, a nice guy, easy to talk to and absolutely no xxxxxx business. I appreciate a man who represents himself and his business with honesty and integrity. Good work Gregg.Bob did a great job with our financing and we are really happy with the overall deal. These guys stayed late on a Sunday to take care of us and I really appreciated the extra effort. Overall Great Experience. Regards, Brian C. Martinenza Sr. More
by BRIAN M.61
March 07, 2016
Great buying experience! We test drove two vehicles and I really liked our sales associate. He was very knowledgeable, not pushy, and most importantly, talked to me AND my hu We test drove two vehicles and I really liked our sales associate. He was very knowledgeable, not pushy, and most importantly, talked to me AND my husband. This was very important to me. We worked with another dealership where the sales associate only talked to my husband and did not even acknowledge me - even though the car was for me! Everything went pretty smooth - no complaints! More
by KPinDE
March 07, 2016
Pleasant on the surface Everyone seemed eager to help the two women who came into the dealership. I was happy at first but a series of problems and a defective vehicle have l Everyone seemed eager to help the two women who came into the dealership. I was happy at first but a series of problems and a defective vehicle have left me bereft. More
by Cwhite2129
