Carman Ford Lincoln

We Shopped Around But Carman Earned Our Business! I don't often submit reviews, but wanted to recognize the stellar team at Carman Ford in New Castle. I submitted an inquiry through the online chat fe I don't often submit reviews, but wanted to recognize the stellar team at Carman Ford in New Castle. I submitted an inquiry through the online chat feature on the Carman website. Heather Devich was my assigned representative and from the very beginning she was courteous, professional, and made me feel like she genuinely cared about my husband and I finding the right vehicle for us. I told her I was interested, but we weren't ready to commit. She provided me her information and promised to follow up. Well- She did! The next day I received a phone call from Heather educating me on some of the different vehicles that were in stock. I peppered her with questions and she was able to answer most of them and for those she wasn't able to answer she provided a quick turnaround on getting an answer. We had received quotes from several dealerships but Heather was steadfast in wanting to earn our business and explained why Carman was the right choice. Having worked in the financial industry for the past 8 years I can appreciate the level of due diligence Heather put into our transaction and that resonated with us when we decided to visit Carman to commit to purchasing our 2016 Ford Explorer Sport. Heather referred us to Greg Grimaldi who was an absolute gem and he helped us with a smooth transaction - even having so much patience with our 2 year old wanting to run around the show is! I would absolutely recommend Carman Ford/Lincoln to anyone looking for their new/used vehicle. The staff really care about their customer's experience and it shows in the efficiency and ease of doing business there. More

Amazing Dealership! Amazing experience with Carman Ford! I bought a used Mazda from them and couldn't be happier. Greg Futch was world class and everyone inside was top n Amazing experience with Carman Ford! I bought a used Mazda from them and couldn't be happier. Greg Futch was world class and everyone inside was top notch. I had a little problem with the ABS light the next day and Paul & the group of guys in the back fixed it no problem free of charge. The whole experience didn't feel like a "car buying" experience at all. Great group of people they have and I will be back for my next vehicle! More

Purchased a new F150 . My salesman was Joe Giacchino. Joe was outstanding to deal with. I actually stopped in two months prior to my purchase, and made it clear that I was . My salesman was Joe Giacchino. Joe was outstanding to deal with. I actually stopped in two months prior to my purchase, and made it clear that I wasn't there to buy that day, just to ask some questions about the truck since I was doing some comparison shopping. Joe took the time to go over everything about the truck with me, without any pressure to buy. He's very knowledgeable and thorough about what he's selling. When I returned to the dealership to buy the truck, Joe had me out of there in a little over an hour (including the test drive). The sales manager and finance guy were great also. This is why my past three vehicle purchases have been from Carman, and why I'll return. J. Jackson More

Great Experience ! I bought my first vehicle with them. They were wonderful. My first car buying experience couldn't have gone any more smoothly and worry free! Im very I bought my first vehicle with them. They were wonderful. My first car buying experience couldn't have gone any more smoothly and worry free! Im very thankful for the fantastic help with my Ford Ranger! More

Ford F150 XLT Sport I found this truck online and contacted the dealership. An e-commerce associate answered my questions. I went to Carman Ford in New Castle, DE and I found this truck online and contacted the dealership. An e-commerce associate answered my questions. I went to Carman Ford in New Castle, DE and walked around the lot. As I was entering the building, an associate, Chris B., greeted me and asked what brought me in. After a brief conversation, we began to look at the specific F150 I had inquired about earlier that day. The truck was in stock. Chris talked to me about the features and options on this truck. I test drove the vehicle and decided to buy it. The sales manager, Mike, took time to speak with me and seemed genuinely interested in me, not the purchase of the new truck. The finance manager, Bob, was fantastic! He explained everything about the terms and made sure to answer my questions. We also spoke about his family and some of his experiences in the Navy (Thanks for your service, sir). From the moment I walked through the doors until the time I left, I felt as if I were a person and not just another sale. Great job gentlemen!! More

Great experience I had done my research on the model car I wanted prior to going to Carman. Greg greeted us when we approach the showroom, with a large smile and a we I had done my research on the model car I wanted prior to going to Carman. Greg greeted us when we approach the showroom, with a large smile and a welcoming handshake. From there things continued to get even better. I have purchased many cars in my lifetime, but Greg, by far, has been the most personable and knowledgeable. His efforts that first visit, during the test drive as well as follow up to complete the purchase have been excellent. Others that contributed to my great experience were Bob Hepner and Frank Azan (thanks for the hat). I would highly recommend this team to others. More

Our experience Brad and Todd, Chris and I would like to thank all of you for an enjoyable car leasing experience. i have already recommended your dealership to some Brad and Todd, Chris and I would like to thank all of you for an enjoyable car leasing experience. i have already recommended your dealership to some people at my office. Brad, you were a pleasure to work with and we wish you all the luck moving forward. More

Great experience I bought my car from Ford Carman last year. And this is my 3rd visit to this dealership. In each time I got the best deal and best service, Today, I b I bought my car from Ford Carman last year. And this is my 3rd visit to this dealership. In each time I got the best deal and best service, Today, I brought 2 of my friends who wants to buy cars. Chris gave them the best deals.. He was friendly, honest and very helpful. I would recommend him. More

Great communication Worked with this group for a certified pre owned vehicle online. Went in and great people. Jabar was easy to work with, super friendly and worked with Worked with this group for a certified pre owned vehicle online. Went in and great people. Jabar was easy to work with, super friendly and worked with me to get an awesome deal. No one was pushy and everyone was helpful. More

Very pleasant and calm process. Working with Mr. Grimaldi was a joy. Very efficient and courteous. He made the environment and the process of buying a new vehicle very comfortable. Working with Mr. Grimaldi was a joy. Very efficient and courteous. He made the environment and the process of buying a new vehicle very comfortable. More