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Carman Ford Lincoln

New Castle, DE

4.9
1,339 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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193 S DuPont Highway

New Castle, DE

19720

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Showing 1,339 reviews

May 27, 2016

Fantastic start to finish! From my initial contact through Carman's website to the purchase of my new 2016 Lincoln MKC, my experience with Carman Lincoln was fantastic! Great c More

by Dawn R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Shine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Azan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Pfeil, Erwin Lee, Heather Devich
May 21, 2016

Great Experience Forget what the majority says about car salesman being sharks. John Brooking was the gentleman that helped me with the purchase of my 2014 Mustang and More

by KYLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Brooking, Bob Karan
May 21, 2016 -

Carman Ford Lincoln responded

Kyle, Thank you for your recent purchse of your 2014 Mustang. We appreciate your business and alsom for taking the time to let us know that you are completely satisfied with our sales dept and John Brooking in particular. I hope you enjoy miles of pleasure with your new car. Hope to see you in service after 7500 miles. Sincerely, Larry Giacchino President

May 19, 2016

Disgusted and robbed I bought a used car at Carmen Ford Lincoln in New Castle Delaware. Within the week I noticed the car had unusual vibrations when it was idling. I told More

by Cwhite2129
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Hepner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Karan
May 20, 2016 -

Carman Ford Lincoln responded

Dear Mr. White, I am sorry to hear about your poor experience with our sales dept and the rep. I need to answer a few questions to see if I can Help. 1) when did you purchase the car? 2) When did you bring it in for the service concern to our service dept? 3) how many miles is on your car and what type of warranty did you receive with your purchase? Please help me help if I can . Sincerely, Larry Sales manager Carman

May 21, 2016 -

Cwhite2129 responded

Larry 1) I purchased the car on 3/7/16 2) It was serviced on 5/2/16 3) I had 44,000 miles approximately on the car

May 21, 2016 -

Carman Ford Lincoln responded

And what warranty came with your purchase? Larry

May 21, 2016 -

Cwhite2129 responded

I had a 2 month limited warranty. I was confused because it says on it that the "Engine; Cylinder block and all internal parts" are covered". The defective part was the UPPER ENGINE MOUNT.Warranty aside, it is extremely shady that I should have to pay for a part that I told the salesman was giving me trouble within a week or so of purchase. Something was missed before it was sold and I have gotten the brunt of the fallout.

May 21, 2016 -

Carman Ford Lincoln responded

Mr. White, We are never suree that our technician missed a problem on any used car when they check it. We do a very thorough check on all used cars so it must have been one of those occurrences whereby the problem started after we serviced it. The chances are more likely on a used car and that;s why we cannot cover everything and it's limited on whawe do cover. Did you fix it at our dealership and what was the exact amount you oaid if so?

May 22, 2016 -

Cwhite2129 responded

I understand that your technicians are usually reputed to be thorough. However, the first time I had the car idling for any period of time was the very next day after purchase when I had to fill up the low tires the dealer told me about the prior night. That is when I noticed the issue. It seems an awfully big coincidence that less than 24 hours after I bought the car it would suddenly gain this defect. I told the salesman about it within a week or so and he said he couldn't do anything about it and referred me to the Service Center. So I was blown off from the start. I just figured it would work out because of the warranty and because it was so soon after purchase. I was wrong. The engine bracket repair was $482.52 on 5/2/16.

May 22, 2016 -

Cwhite2129 responded

Also, I did get it repaired at the dealership, Carmen Ford Lincoln in New Castle Delaware. It is Ms. White by the way.

May 31, 2016 -

Carman Ford Lincoln responded

Ms. White. I will check into this further and reply with a response.

May 18, 2016

My wife bought her new Mustang When my wife said she wanted to buy herself a new Mustang we knew there was only one place to go, CARMAN Ford!. Carman made the process pain free and More

by jbdevich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sipala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brabender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Karan, Heather Devich, Kadir Ahmedjanov, Brad Drummond
May 12, 2016

Experience has drastically changed.... in a GREAT WAY!! Being a previous Ford and Lincoln owner, Carman Ford Lincoln use to be our first stop for service. We left Carman due to some issues with the Service More

by WenMos33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jai (JJ) Nichols, Erwin Lee
May 11, 2016

Lincoln need I say more. EASY NO HASSLE SALES TEAM! Gary was great and very helpful and really took the time to help us figure out what was the right model for us. Frank was very helpful with the figure More

by NHRA1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Azan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Santora was excellent sales rep
May 10, 2016

excellent experience, best price on trade, very knowlegable The dealership went above and beyond to make sure I was very satisfied with the purchase of my 2016 F-150 truck. I had some personnel problems that ar More

by royal00star
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Brabender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2016

Easy Transaction, good price on trade-in, I had seen the car I ended up purchasing, online. I had some reservations about financing, but after talking to Jai Nichols (JJ), and Erwin Lee, the More

by Lyn Marshall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Azan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jai (JJ) Nichols, Erwin Lee, Tuniesha Balkissoon
May 05, 2016

We Shopped Around But Carman Earned Our Business! I don't often submit reviews, but wanted to recognize the stellar team at Carman Ford in New Castle. I submitted an inquiry through the online chat fe More

by TheTaraskaFamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Grimaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Devich
May 04, 2016

Amazing Dealership! Amazing experience with Carman Ford! I bought a used Mazda from them and couldn't be happier. Greg Futch was world class and everyone inside was top n More

by Kyle Rosin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Carraway-Futch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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