Carman Ford Lincoln

OVERWHELMED BY HELPFUL , CARING EMPLOYEES OF CARMEN FORD! I HAVE DELT WITH MANY , MANY DEALERSHIPS IN MY DAY . I HAVE BOUGHT MANY NEW VEHICLES IN MY DAY . BUT , IN ALL MY YEARS IN DOING SO , I CAN WITHOUT A I HAVE DELT WITH MANY , MANY DEALERSHIPS IN MY DAY . I HAVE BOUGHT MANY NEW VEHICLES IN MY DAY . BUT , IN ALL MY YEARS IN DOING SO , I CAN WITHOUT A DOUBT TELL YOU THE GUYS AT CARMAN FORD ARE HANDS DOWN THE BEST!!! I HAVE NEVER SEEN SUCH CARING , HELPFUL AND HONEST PEOPLE AT A DEALERSHIP IN MY DECADES OF BUYING VEHICLES. THE 2 MEN I DEALT WITH , JOE GIACCHINO AND BOB HEPNER WERE INCREDIBLE . YOU JUST DO NOT SEE PEOPLE IN ANY TYPE OF BUSINESS THAT TRULY CARE THAT MUCH ANY MORE. WITHOUT GETTING INTO THE DETAILS , MY WIFE AND I FELL UPON SOME VERY HARD TIMES DUE TO OTHER PERSONS CARELESSNESS. JOE AND BOB TRULY CARED ABOUT HELPING US WHEN WE NEEDED IT . MOST PEOPLE DO NOT WANT TO BE BOTHERED . IT IS TOO MUCH WORK , EFFORT FOR THEM . I CAN GUARANTEE THEY WILL HAVE US AS REPEAT CUSTOMERS FOR YEARS TO COME . ALSO , ANY FAMILY LOOKING FOR A NEW/ USED VEHICLE WILL BE SENT THEIR WAY . I WISH YOU GUYS THE VERY BEST IN YOUR FUTURES , AND THANKS AGAIN !!! YOURS TRULY....JOSEPH HEALD More

I've named my MKX White Beauty I was pleasantly surprised how easily it was to purchase my new SUV. GregC=Futch, Frank Azan and Erwin Lee made the purchase easier than anticapated. I was pleasantly surprised how easily it was to purchase my new SUV. GregC=Futch, Frank Azan and Erwin Lee made the purchase easier than anticapated. Thank you More

Excited I purchased a 2015 Ford Fusion and I must say that I had a great experience. Gary Santora is an excellent salesman and I would recommend him to anyone I purchased a 2015 Ford Fusion and I must say that I had a great experience. Gary Santora is an excellent salesman and I would recommend him to anyone. More

Great experience! I very reluctantly ventured into the world of SUV's. The Lincoln MKC caught my eye on the road so I thought I would give it a try. Gary Santora met me I very reluctantly ventured into the world of SUV's. The Lincoln MKC caught my eye on the road so I thought I would give it a try. Gary Santora met me out front-we took a test drive and I was sold. Gary was great to work with-very patient and knowledgeable with all of my questions. Frank Azan and Erwin Lee were also very friendly and easy to work with. Great experience over all and I love my MKC. More

Ask for Joe! I decided to place an order for an F150 as I am particular and my wants and needs. Joe Giacchino was my sales person and he was terrific. He was never I decided to place an order for an F150 as I am particular and my wants and needs. Joe Giacchino was my sales person and he was terrific. He was never pushy and was a true professional in guiding me through the experience - from my first test drive to my first day of ownership. During the period after I placed the order, he was always patient and helpful and if he didn't have the answer, Todd Brabender was there to assist. Their pricing was very fair and the entire experience was a positive one. I highly recommend asking for Joe! More

The sales dept. Were very professional and polite. I purchase 2013 Explorer, used, certified. We had an issue with paint. In a small amount of praise the issue was solved and done in a professional I purchase 2013 Explorer, used, certified. We had an issue with paint. In a small amount of praise the issue was solved and done in a professional manner, quickly with loaner car for a period of 4 days. The sales person (Nick) and the sales manager, Bob, did a very good job in the solving of the matter, that was beyond their knowledge , and had it solved within minutes of my presents. Your Collision Manager- Guy Salvadori (2579) went over the situation and stated a time frame it would tske to do the job. Right on target! In closing, it was a very nice experience. Thank you very much, Best Regards Jim Baxter P S:I will spread the good word about Carman Ford De. More

Pleasure to deal with We purchased a Lincoln MKX yesterday with Sales associate Dan Shine's assistance. Dan was gracious and helpful from start to finish. We looked at us We purchased a Lincoln MKX yesterday with Sales associate Dan Shine's assistance. Dan was gracious and helpful from start to finish. We looked at used as well as new vehicles taking both for test drives. Dan answered all our questions and addressed any concerns we might have. Dan went above and beyond making the whole experience a positive one. We look forward to a long relationship with Carmen Ford in the years ahead. Ralph and Carol Howardson More

Easy and Efficient! I worked with Dan Shine for my recent purchase of a 2016 Lincoln MKX. The dealership had the color of the car I wanted, as well as the interior selec I worked with Dan Shine for my recent purchase of a 2016 Lincoln MKX. The dealership had the color of the car I wanted, as well as the interior selection. Dan was most gracious, knowledgeable and efficient with the entire process -- from our initial greeting to the final handshake upon driving off the lot! Bob Hepner, who finalized the paperwork in the Finance Department, provided the same great customer service as Dan. Had a wonderful experience purchasing a vehicle at Carman Ford Lincoln! More

The definition of how customer service shoud be. Having spent 35 years as a customer service professional, I found my experience with Carman truly inspiring. You should start a c/s consulting busines Having spent 35 years as a customer service professional, I found my experience with Carman truly inspiring. You should start a c/s consulting business. This is a serious evaluation. It is rare to do business with a company that is so focused on the customer experience. Although I am old and my Lincoln will probably be my last car, if I had the need purchase another, Carman is the only dealer I would ever go to. From my original contact, through purchase, ownership and servicing, the team at Carman made me feel comfortable, calm, and reassured. I never even thought about the price. Price is not a consideration when you present a quality product and superior service. I would like to commend Mr, Paul Montefiore for making me feel I had a good day on Wed. May 25, 2016, even with the ordinary experience just getting my car serviced. If I still owned by business (retired) I would hire Mr. Montefiore away from you (a little levity). Sincerely, Jeffrey F. Alexander, Loyal ustomer More