Carman Ford Lincoln

Still having issues with the dealership 2 months later! So unfortunately I have had a terrible experience with this dealership. I went in here in search of a pickup truck. Worked up some numbers with Scott So unfortunately I have had a terrible experience with this dealership. I went in here in search of a pickup truck. Worked up some numbers with Scott and then decided to go across the street to the Dodge dealership to see what other options there might be. Shortly thereafter my phone rang and Scott said he could actually sell me the Dodge I was interested in because it was also a Carman dealership. I tried to be nice because I know sales associates work off commission and I had worked with Scott first but it turned into a crazy battle with all sorts of drama between the dealerships when I tried to purchase the Dodge from Scott. At one point I actually had to call the manager at the Carman Dodge to have him let me buy the Dodge from Scott because I was told by the manager at the Ford that they wouldn't allow me to buy it at the Ford dealership. So, while Scott had assured me he could sell me the truck, it took 2 days to resolve the drama and did not provide a very good customer experience with me witnessing all the bad blood between the two dealerships. After I finally finished the paperwork (which took about 2 hours despite having secured financing and making an appointment beforehand) I was written an IOU from Scott because my truck had no floor mats. It's been 2 months and I STILL do not have my tags or floor mats (even though I was promised by Scott that the mats were being ordered and shipped to my house). I've had to follow up at least 3 times - never has Scott taken the initiative to update me (even a bi-weekly update would be nice). Definitely can tell he's not that interested after the sale is over. I have trouble reaching someone there every time I call, had to convince them to give me a 1/2 tank of gas when I found my new truck on E, and in the 2 months I've had the car, the check engine light has come on numerous times and I have lost my power steering capabilities in the 2014 truck at random times. Overall, my experience with both of these Carman dealerships has been highly Unsatisfying and I would urge consumers to purchase their vehicle anywhere else. More

Best experience ever Love love everything about our salesman Gregg,wonderfully so easy to work with ,will ask for him every time .he should be man of the year Love love everything about our salesman Gregg,wonderfully so easy to work with ,will ask for him every time .he should be man of the year More

Lease of New Lincoln MXZ I was very pleased our sales person Dan Shine. He helped us in every way possible. Would deffinately purchase another vehicle from him. Joe Riggi I was very pleased our sales person Dan Shine. He helped us in every way possible. Would deffinately purchase another vehicle from him. Joe Riggi More

Excellent service I recently purchased a new Escape. The extraordinary attention given to me by the sales manager and his team was great. Thank you Todd and Christop I recently purchased a new Escape. The extraordinary attention given to me by the sales manager and his team was great. Thank you Todd and Christopher for making this deal happen. I have purchased several vehicles from the Carmen group and highly recommend them. More

I Vote For Joe Needed a new car and Joe hooked me up. He was not pushy and very fair. Worked hard to earn my business and put me into a vehicle that was exactly wh Needed a new car and Joe hooked me up. He was not pushy and very fair. Worked hard to earn my business and put me into a vehicle that was exactly what I wanted. This is my second car from Carmen and won't be my last. More

OVERWHELMED BY HELPFUL , CARING EMPLOYEES OF CARMEN FORD! I HAVE DELT WITH MANY , MANY DEALERSHIPS IN MY DAY . I HAVE BOUGHT MANY NEW VEHICLES IN MY DAY . BUT , IN ALL MY YEARS IN DOING SO , I CAN WITHOUT A I HAVE DELT WITH MANY , MANY DEALERSHIPS IN MY DAY . I HAVE BOUGHT MANY NEW VEHICLES IN MY DAY . BUT , IN ALL MY YEARS IN DOING SO , I CAN WITHOUT A DOUBT TELL YOU THE GUYS AT CARMAN FORD ARE HANDS DOWN THE BEST!!! I HAVE NEVER SEEN SUCH CARING , HELPFUL AND HONEST PEOPLE AT A DEALERSHIP IN MY DECADES OF BUYING VEHICLES. THE 2 MEN I DEALT WITH , JOE GIACCHINO AND BOB HEPNER WERE INCREDIBLE . YOU JUST DO NOT SEE PEOPLE IN ANY TYPE OF BUSINESS THAT TRULY CARE THAT MUCH ANY MORE. WITHOUT GETTING INTO THE DETAILS , MY WIFE AND I FELL UPON SOME VERY HARD TIMES DUE TO OTHER PERSONS CARELESSNESS. JOE AND BOB TRULY CARED ABOUT HELPING US WHEN WE NEEDED IT . MOST PEOPLE DO NOT WANT TO BE BOTHERED . IT IS TOO MUCH WORK , EFFORT FOR THEM . I CAN GUARANTEE THEY WILL HAVE US AS REPEAT CUSTOMERS FOR YEARS TO COME . ALSO , ANY FAMILY LOOKING FOR A NEW/ USED VEHICLE WILL BE SENT THEIR WAY . I WISH YOU GUYS THE VERY BEST IN YOUR FUTURES , AND THANKS AGAIN !!! YOURS TRULY....JOSEPH HEALD More

June 28, 2016 I was recently in an auto accident and vehicle totaled. I've always purchased my vehicles from a dealership in BelAir, MD.. I decided to visit Carman I was recently in an auto accident and vehicle totaled. I've always purchased my vehicles from a dealership in BelAir, MD.. I decided to visit Carman Ford due to their great reviews about their sales staff. Prior to my arrival to the dealership, I emailed about a vehicle, I received a quick and welcoming email reply. The same day it was followed up with a friendly call from Brett, the amazing customer service made up my mind to visit sooner than later to see the vehicle which I was interested, although I was still healing and recovering. The same day I went and met with Joseph Giacchino who was concerned about my injuries more than selling me a car. Joe suggested picking me up at a later date when I felt better to see & test drive interested vehicles. Joe's concern and attentive behavior was truly refreshing and appreciative. I researched other dealerships and vehicles online to visit. I was won over from the email, phone call and excellent and efficient customer service by Joe Giacchino. I did purchase a vehicle after my 2nd visit with Joe the next day painful injuries and all. Awesome customer service; great prices which are comparison to Kelly Blue Book; provided informative vehicle history and convenient and quick process in obtaining a vehicle. Thank you for a wonderful car shopping experience. I'll truly refer family and friends. DJ Jones More

Love new F250 Super Duty Had a great experience dealing with Kadir. He was so helpful and went above and beyond to make my husbands first time buying a new truck wonderful. Had a great experience dealing with Kadir. He was so helpful and went above and beyond to make my husbands first time buying a new truck wonderful. More

I've named my MKX White Beauty I was pleasantly surprised how easily it was to purchase my new SUV. GregC=Futch, Frank Azan and Erwin Lee made the purchase easier than anticapated. I was pleasantly surprised how easily it was to purchase my new SUV. GregC=Futch, Frank Azan and Erwin Lee made the purchase easier than anticapated. Thank you More