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Carman Ford Lincoln

New Castle, DE

4.9
1,336 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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193 S DuPont Highway

New Castle, DE

19720

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Showing 1,336 reviews

January 01, 2017

Bought my first car JJ worked with me to find the best financial situation. No rush no pressure. Got everything figured out at the dealership and drove off the lot the sa More

by Curtis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jai (JJ) Nichols
December 18, 2016

Disappointing I went in with my trade in which was well into positive equity. Dealt with Nick who proceeded to sit me down at his desk. Nick seemed very preoccupied More

by PurpleReign4
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Messer
Dec 21, 2016 -

Carman Ford Lincoln responded

PurpleReign4, We have searched for your information and have not been able to verify that you have ever shopped our showroom. However, on behalf of Nick and the dealership, we offer you our sincerest apologies. Our mission is to provide the best service in terms of quality care to our valued customers at all times, ensuring complete satisfaction and customer loyalty. It seems apparent that we failed to achieve what we expect during your visit. We are regretful of your experience, and we can only hope you will be as gracious to give us a second chance to show you the true Carman way.

November 23, 2016

Great experience Got a great deal on 2014 Ford Edge. Scott found a car I love, which also worked for my budget. Highly recommend if you want great service! More

by Amo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Henning
November 22, 2016

Three times the charm! Scott has helped me find my last three vehicles in a row. As our family grows, I know I can count on him to help find an appropriate vehicle for our n More

by FordGuyFrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Henning
November 15, 2016

Great Scott listened to me! Helped me get the vehicle I wanted that fit into my budget. Definitely recommend him and Carman. It was the best experience I've More

by JLM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Henning, Erwin Lee
October 28, 2016

Great Experience! I was there Wednesday looking to get a new car, mine being on its last leg and the staff there was great. They helped me find a new 2016 Ford Focus SE More

by Beansie228
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Brabender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Lopes
October 26, 2016

I have a very good experience, I have a very good experience at this Dealership , because Mark had a very good customer service he went above and behind trying to help me .. I defin More

by Marie K Mukaku 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Zambrana
October 21, 2016

Looking for my new truck It was a long day but checked every truck in the lot till I found the one that was suitable for me and very honest salesman which was very helpful f More

by Ravens fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Zambrana
October 19, 2016

Fast, thorough and above all, friendly. I reached out to Carman Ford about a week ago when I decided that a new car was needed. I submitted an inquiry about a Ford F-150 and it was John who More

by JoeKwa1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brooking, Erwin Lee
October 16, 2016

Always looking out for the customer I took delivery of my long anticipated 2017 Lincoln continental on October 14 th. I had ordered it about five months ago when Carman could first plac More

by aesr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Shine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Azan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Montefiore, Erwin Lee
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