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Carman Ford Lincoln
New Castle, DE
1,346 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,346 reviews
March 13, 2017
Over the top service Top notch service , I brought my Ford F150 in for service Dave ,Chris, and Art listen to my concerns.and all are very knowledgeable, this is the absol Top notch service , I brought my Ford F150 in for service Dave ,Chris, and Art listen to my concerns.and all are very knowledgeable, this is the absolutely the best service I've gotten at a dealership. I also bought a used car form Carman and it runs as if it were new. Straight up if you have issues with your ford go see Dave , Chris , and Art they'll take care of you . More
by LOL
Employees Worked With
Dave, Chris, and Art
March 10, 2017
All around comfortable Frank is a very nice persin and helps me with my car any way he can Excellent Custmer Service They help me on the spot or as soon as possible anytim Frank is a very nice persin and helps me with my car any way he can Excellent Custmer Service They help me on the spot or as soon as possible anytime i have an issue. From replacing parts to auto detailing ,service is fast and great!! Pauline More
by Pauline Brown2112
Employees Worked With
March 09, 2017
Don't Bother Scheduling a Test Drive I came to this dealer from 2 hours away. In order to avoid any issues, I've scheduled a test drive for two cars a week in advance. When I walked into I came to this dealer from 2 hours away. In order to avoid any issues, I've scheduled a test drive for two cars a week in advance. When I walked into the store, the person that I was scheduled with didn't even bother to show up and they had no clue which cars that I wanted to test drive, even though I had scheduled it a week in advance. A salesman who was taking care of us immediately asked us if we were going to make a decision today. Since we had other test drives scheduled with other companies, we said no, and his attitude changed drastically from that point. He said "let's make this as quick as possible" and drove us to a Walmart parking lot and have us drive the car back to the dealer from there. After test driving the first car, we told him that we still wanted to test drive the second car. Again, even though I had this scheduled a week ago with specific models, they didn't know, or they didn't care, which car that I wanted to test drive, and showed us a random one, but the same model, on the lot and he said that the tank would be empty in 2 miles since the car just arrived at the dealer. This combined with the uncomfortable seats in the second car, we decided not to test drive it. After all of this, he comes to us and offers a "today only" price, like all the things I just mentioned did not happen. We told them that we narrowed down our decision to a Jeep Wrangler Unlimited and a Ford F-150, and he says, in a condescending tone, "ohh you're not ready at all then". I am assuming he said this because they are two different kind of vehicles, but I could consider a mustang vs. a ford F-150 and that's the reason customers test drive the cars after all, to see if they like the way a car drives. Both cars might have positives and negatives. Towards the end of our time at this dealership, we asked if we could get a copy of the detailed price sheet he got for us in case we decide to go with the F-150 model after test driving the Jeep Wrangler at a different place, and he said that, "there is no need to copy, you can just keep it, because you won't be buying the car till July". We never said anything like this, I told him that I would finalize my decision before the Summer, and I am still planning to buy the car in May. But obviously not from this dealer anymore. My suggestion is that, don't judge your customers based on if they're going to buy the car the same day or not. More
by MTB
February 21, 2017
Scott Henning made this process of getting a new car painless. He was incredible you knowledgeable about every car we looked at. Found me several in my price range made this process of getting a new car painless. He was incredible you knowledgeable about every car we looked at. Found me several in my price range and answered every question I had. I was nervous going into this process of purchasing a new car and Scott made that process easy. I would go back to him in a heart beat and I'm gonna tell all my family and friends to use Scott. More
by Matt4
Employees Worked With
Scott Henning, Dave Palese
February 07, 2017
Mike's the Man Can't say enough about the great experiences my wife and I had dealing with Mike. He is the real deal, no b/s...Customer first. Can't say enough about the great experiences my wife and I had dealing with Mike. He is the real deal, no b/s...Customer first. More
by Robert Lingenfelter
Employees Worked With
Mike Sipala
February 04, 2017
Very Happy with my Purchase! I'm very happy with my purchase of a certified, preowned Lincoln MKX. Greg Futch was extremely friendly and knowledgeable about the car. Dealing wit I'm very happy with my purchase of a certified, preowned Lincoln MKX. Greg Futch was extremely friendly and knowledgeable about the car. Dealing with him was a pleasure. More
by DaveC
Employees Worked With
January 31, 2017
Great customer service! The sales representative was very professional and listened to the various needs I had. When a vehicle was available he contacted me right away. He ma The sales representative was very professional and listened to the various needs I had. When a vehicle was available he contacted me right away. He made sure the transaction went smoothly. Scott was the best car salesman I have ever had. More
by Dberry52
Employees Worked With
Scott Henning, Bob Barnabei
January 25, 2017
Shockingly obnoxious and simple minded Went in to have my Ford Fusion keys reprogrammed and the new key I had laser cut. I was told over the phone 85 dollars. seemed high but I was at the Went in to have my Ford Fusion keys reprogrammed and the new key I had laser cut. I was told over the phone 85 dollars. seemed high but I was at the mercy of a stealership. I arrive there and the service agent I dealt with reminded me of the drunk uncle at the Thanksgiving table. Argumentative, aggravated, and honestly not that bright. I explained why I needed the keys reprogrammed b/c it was previously a fleet car etc... He quotes me 120 right out of the gate, even though we discussed it on the phone, I then asked if while they are programming and it is on the diagnostic computer could they jot down the door pad code. He said "sixty dollars". Literally no other part of a sentence, just "sixty dollars". Like a neanderthal. I said "I am sorry, are you saying there will be an additional charge?"..."sixty dollars" comes my way again. Now I think he may be challenged so I ask for the service manager. He was polite but explained they pay a lot for the computers and just b/c it is on the screen doesn't mean they could give it to me free. And it will be sixty, plus 120 for programming, plus 50 for the key to be cut. I left and went to Sheridan Ford. Guess what? 85 dollars and 45 minutes later I had my keys cut, reprogrammed, and the door code jotted down for me at no charge, I hope you guys read this at Carman Ford, You suck and your competitor ate your lunch. Your pricing, attitude, and intellect were all an embarassment to the Ford brand. More
by Happy Fusion Owner
Employees Worked With
Bob Barnabei
January 15, 2017
Mark Z does not follow up My daughter and I bought a 2017 Ford Escape summer 2016. My daughter did send text. Messages to Mark Z, and he did not respond about her question My daughter and I bought a 2017 Ford Escape summer 2016. My daughter did send text. Messages to Mark Z, and he did not respond about her question of how to lower her roof attenea. He had also promised me a bottle of new car spray. .Of course. His only interest was the commission he was to make. More
by Linda and Brianna
Employees Worked With
Mark Zambrana
January 14, 2017
Scott Henning was a fantastic salesman and a good person. Scott Henning is extremely good at his job. We've known him for years, so when we NEEDED a new vehicle we called him before we went to the dealership Scott Henning is extremely good at his job. We've known him for years, so when we NEEDED a new vehicle we called him before we went to the dealership and told him what we were looking for. And as soon as we got there, he had already pulled around 2 vehicles that fit the criteria if what we were looking for and it was near perfect. It was very convienent and he didn't waste a minute if our time. He hooked us up and also made the paperwork portion of the process quick, easy, and painless. We won't go to anyone else, anywhere else, the next time. Customer for life. A+ ,thanks a lot. More
by Dan Moley
Employees Worked With
Scott Henning
