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Carman Ford Lincoln
New Castle, DE
1,339 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,339 reviews
January 25, 2017
Shockingly obnoxious and simple minded Went in to have my Ford Fusion keys reprogrammed and the new key I had laser cut. I was told over the phone 85 dollars. seemed high but I was at the Went in to have my Ford Fusion keys reprogrammed and the new key I had laser cut. I was told over the phone 85 dollars. seemed high but I was at the mercy of a stealership. I arrive there and the service agent I dealt with reminded me of the drunk uncle at the Thanksgiving table. Argumentative, aggravated, and honestly not that bright. I explained why I needed the keys reprogrammed b/c it was previously a fleet car etc... He quotes me 120 right out of the gate, even though we discussed it on the phone, I then asked if while they are programming and it is on the diagnostic computer could they jot down the door pad code. He said "sixty dollars". Literally no other part of a sentence, just "sixty dollars". Like a neanderthal. I said "I am sorry, are you saying there will be an additional charge?"..."sixty dollars" comes my way again. Now I think he may be challenged so I ask for the service manager. He was polite but explained they pay a lot for the computers and just b/c it is on the screen doesn't mean they could give it to me free. And it will be sixty, plus 120 for programming, plus 50 for the key to be cut. I left and went to Sheridan Ford. Guess what? 85 dollars and 45 minutes later I had my keys cut, reprogrammed, and the door code jotted down for me at no charge, I hope you guys read this at Carman Ford, You suck and your competitor ate your lunch. Your pricing, attitude, and intellect were all an embarassment to the Ford brand. More
by Happy Fusion Owner
Employees Worked With
Bob Barnabei
January 15, 2017
Mark Z does not follow up My daughter and I bought a 2017 Ford Escape summer 2016. My daughter did send text. Messages to Mark Z, and he did not respond about her question My daughter and I bought a 2017 Ford Escape summer 2016. My daughter did send text. Messages to Mark Z, and he did not respond about her question of how to lower her roof attenea. He had also promised me a bottle of new car spray. .Of course. His only interest was the commission he was to make. More
by Linda and Brianna
Employees Worked With
Mark Zambrana
January 14, 2017
Scott Henning was a fantastic salesman and a good person. Scott Henning is extremely good at his job. We've known him for years, so when we NEEDED a new vehicle we called him before we went to the dealership Scott Henning is extremely good at his job. We've known him for years, so when we NEEDED a new vehicle we called him before we went to the dealership and told him what we were looking for. And as soon as we got there, he had already pulled around 2 vehicles that fit the criteria if what we were looking for and it was near perfect. It was very convienent and he didn't waste a minute if our time. He hooked us up and also made the paperwork portion of the process quick, easy, and painless. We won't go to anyone else, anywhere else, the next time. Customer for life. A+ ,thanks a lot. More
by Dan Moley
Employees Worked With
Scott Henning
January 01, 2017
Bought my first car JJ worked with me to find the best financial situation. No rush no pressure. Got everything figured out at the dealership and drove off the lot the sa JJ worked with me to find the best financial situation. No rush no pressure. Got everything figured out at the dealership and drove off the lot the same day. More
by Curtis
Employees Worked With
Jai (JJ) Nichols
December 18, 2016
Disappointing I went in with my trade in which was well into positive equity. Dealt with Nick who proceeded to sit me down at his desk. Nick seemed very preoccupied I went in with my trade in which was well into positive equity. Dealt with Nick who proceeded to sit me down at his desk. Nick seemed very preoccupied and left me sitting at his desk for almost an hour while he finished whatever it was he was doing. When I finally got to tell him what I wanted and what I was trading in, he seemed distracted. Two hours after I arrived I finally worked up a deal but for whatever reason I had to come back the next day to finish up. Big mistake. I took the deal I had in writing to another dealership and they beat it by a few thousand dollars. Had Nick put any effort into my visit I would have driven off with a new car and money in his pocket. More
by PurpleReign4
Employees Worked With
Nick Messer
November 23, 2016
Great experience Got a great deal on 2014 Ford Edge. Scott found a car I love, which also worked for my budget. Highly recommend if you want great service! Got a great deal on 2014 Ford Edge. Scott found a car I love, which also worked for my budget. Highly recommend if you want great service! More
by Amo
Employees Worked With
Scott Henning
November 22, 2016
Three times the charm! Scott has helped me find my last three vehicles in a row. As our family grows, I know I can count on him to help find an appropriate vehicle for our n Scott has helped me find my last three vehicles in a row. As our family grows, I know I can count on him to help find an appropriate vehicle for our new needs. He's been great. I just call and tell him what I'm looking for. He gets back to me with options and has always been fair on pricing and trade ins. Check him out! More
by FordGuyFrey
Employees Worked With
Scott Henning
November 15, 2016
Great Scott listened to me! Helped me get the vehicle I wanted that fit into my budget. Definitely recommend him and Carman. It was the best experience I've Scott listened to me! Helped me get the vehicle I wanted that fit into my budget. Definitely recommend him and Carman. It was the best experience I've had at a dealership! More
by JLM
Employees Worked With
Scott Henning, Erwin Lee
October 28, 2016
Great Experience! I was there Wednesday looking to get a new car, mine being on its last leg and the staff there was great. They helped me find a new 2016 Ford Focus SE I was there Wednesday looking to get a new car, mine being on its last leg and the staff there was great. They helped me find a new 2016 Ford Focus SE at a great price. Highly recommend!! More
by Beansie228
October 26, 2016
I have a very good experience, I have a very good experience at this Dealership , because Mark had a very good customer service he went above and behind trying to help me .. I defin I have a very good experience at this Dealership , because Mark had a very good customer service he went above and behind trying to help me .. I definitly recomand friends and family at this dealership More
by Marie K Mukaku 123
