Carman Ford Lincoln

A word of caution I took my sister's car to this dealer to have the engine light Check, the job was supposed to be done in one day. It took 7 days. I had to call twice I took my sister's car to this dealer to have the engine light Check, the job was supposed to be done in one day. It took 7 days. I had to call twice to check on the status of the vehicle. After checking to make sure they have the car, I got a phone call to let me know the car was ready. $599 later, I get in the car and proceeded to leave when I noticed the front windshield was broken. I drove back and when I inform the counter rep, he informed me that they noticed that and that it mist have been a rock that hit it and that they are not responsible. I was more concern with the next answer, he stated "we are not responsible with any damage done to you vehicle if left in their lot and that I had insurance. They said they noticed the broken glass and did not even made me aware. I spoke with the store manager without result, the asnswer I got from him was I am new here and are short staff. Is that my problem? If they cannot do the work they don't need to be in business. I place a formal complaint with corporate and I am waiting for their answer. In the meantime we have to pay $359 to get a new windshield so she can inspect the vehicle. I hope my experience creates awareness. Maria Villot More

Getting the deal done! I couldn't ask for a more professional salesman ! very detailed patient honest straight forward sales man with a beautiful smile! Thank you and your t I couldn't ask for a more professional salesman ! very detailed patient honest straight forward sales man with a beautiful smile! Thank you and your team for making miracles happen! More

Great staff The staff was very knowledgeable, and courteous. They presented to us in a very timely manner with everything that we were looking for. The transiti The staff was very knowledgeable, and courteous. They presented to us in a very timely manner with everything that we were looking for. The transition from our old lease to a new lease was fast and they even lowered our monthly payments. We have returned 6 times for a new lease. We would recommend Gary Santora, Dan Giacchino, and Erwin Lee for all you purchasing needs. Thank you for making our experience painless. More

Great dealership The staff especially the sales personal are the best My sales man James took all the time just to ensure me that my decision to purchase my new used The staff especially the sales personal are the best My sales man James took all the time just to ensure me that my decision to purchase my new used vehicle was not about pressure but about security More

Disappointing After taking my car to this dealership 3 times, to get my air conditioner fixed and paying over $300.00 the problem was never fixed. I went to Valvol After taking my car to this dealership 3 times, to get my air conditioner fixed and paying over $300.00 the problem was never fixed. I went to Valvoline Oil and they said there was no, Freon in my car and that the level was so low, if I had waited longer the compressor would have cracked. There were no leaks or cracks, just neglect. Also after years of having my oil changed at the dealership, Valvoline said I had no cabin filter and the air filter looked as though it had never been changed. In all fairness, I waited to see if my air conditioner would go on the blink again and it hasn't That was May, this is July and my air has been working great ever since I took it to Valvoline. I will never trust Carmen Lincoln with my car again. By the way, the 4 1/2 hours I waited (Valvoline only took 45 minutes) I heard a lot of bad things from other customers in the waiting room about having to bring back there cars 3 and 4 times to get things fixed. I had always trusted this dealership prior to this bad experience, but I now know not to trust them anymore. I love l my Ford, but I am very disappointed in the way my car was cared for by this place. More

Excellent, the best!!!!! From first call to delivery, JAY was professional, friendly and very customer service oriented. Will absolutely recommend to family and friends. Thi From first call to delivery, JAY was professional, friendly and very customer service oriented. Will absolutely recommend to family and friends. This was the best car purchasing experience I ever had!!!! More

CARMAN UNDOUBTABLY THE BEST I am 57 years old and have purchased many , many vehicles from various dealerships in my years . I have now got 3 vehicles in about 2 1/2 years from C I am 57 years old and have purchased many , many vehicles from various dealerships in my years . I have now got 3 vehicles in about 2 1/2 years from Carman Ford . There is a reason for that beyond price , which is the best also . Joe Giacchino , and the great staff they have chosen to work there , treat you with respect and trust . You feel like you have dealt with family when you leave Carman . We have known Joe since he started at Carman , and as a person , they do not come any better than that young man! He truly cares about you , and what he does there . I believe I will know Joe for many years as a customer and friend . Also , I just met Greg and Erwin , but they were the best . Greg has a great personality and if Erwin does not make you laugh , something is wrong . I do not mean to be negative towards any other dealerships , but none of them have the knowledge , professionalism or caring that the Carman Ford staff does . I will not waste my time in the future trying to find a better deal at another dealership . Thank you Joe , Greg and Erwin from your customers and friends...Joseph and Annette Heald More

Great product!, Great Customer Service!, Great Price! Enjoyed taking possession of our 2019 Lincoln MKC today. What a pleasure to sit and deal with people like Gary, Frank, Erwin and Dan! Not a stressful Enjoyed taking possession of our 2019 Lincoln MKC today. What a pleasure to sit and deal with people like Gary, Frank, Erwin and Dan! Not a stressful moment. The Carman Lincoln team knows how difficult it can be when purchasing a new or used car, and they do their best to make it the most positive experience you can encounter. Our second time around and, count on it, we will return to Carman for our next auto purchase! Thanks Carman Lincoln! Marlene & Jim Jacono Middletown, DE More

Great Great Great From online mgr to sales person sales mgr and business mgr everyone was great none pushy and very respectful and courteous to my needs awesome job to From online mgr to sales person sales mgr and business mgr everyone was great none pushy and very respectful and courteous to my needs awesome job to everyone involved with the car deal More

Outstanding Sales Team Sales experience was exceptional. From the sales manager (Frank) to the Salesman (JJ) to the finance manager ( Bob). The purchase, the delivery, the f Sales experience was exceptional. From the sales manager (Frank) to the Salesman (JJ) to the finance manager ( Bob). The purchase, the delivery, the financing all very efficient. More