Carman Ford Lincoln

Poor service This company made me feel like all they wanted was my money regardless of how they had to get it. I went in for a new battery and came out with car is This company made me feel like all they wanted was my money regardless of how they had to get it. I went in for a new battery and came out with car issues. I purchase a battery on 4/11/19 due to my battery light being on. I expressed to them that there was no issues whatsoever, and the only reason why i was in their place of business is to get a new battery. I had mention that I talked to Frank and I was told that I did not need an appointment. However, i was not told that I would have to wait 3 hours for my battery to be replaced. During my purchase, Frank approach me twice about different services for the car which i declined. He had mention that my battery light had went off but then it came right back on, which left me confused he had said that they could do a diagnostic but it would cost me $140. I understand their job is to promote more services but now its just getting ridiculous he told me that it wasn’t necessary and that the car was fine to drive regardless of the light being on. I thanked him for his service and went about my way. I was never informed about my warranty or anything of the sort about the new battery. In 3 days time, I started to experience issues with my car not starting, the battery wasnt on. Thankfully it started again but then 2 days later I experience it again. The final straw was 4/20/19 when my car wouldnt start at all and there was a clicking noise. I got a jump from triple A after my jump he ran a diagnostic test on his system and it came up that the battery needed to be replaced. I was astonished seeing as though I just spent $129 for a new battery a week ago. My mother talked to tiara and she stated false information telling her she informed me about some issues which she never did. Not too mention that, once i got in touch with frank their was no empathy for this he tried to explain that it could be another issue but i will need a diagnostic test that would cost $140. After i had mention that i been in contact with another ford dealer and said that from their expertise it sounded like a battery default only then did he mention that it could be and now they can run a free test on my battery to see if thats the problem. Why did i have to mention another dealer to get the rightful service? Frank then mention that he had dealt with my mom & personally told her all of this which was a lie and we had confronted him on this which he then apologies saying he must've gotten her confused with someone else. No you just got caught being deceptive trying to cover your butt. I would never recommend anybody to their service team. I feel like they try to take advantage. More

Carman Ford made it happen! I really wanted a Ford Explorer but was concerned I would not be able to afford one. Dan shine found a 2019 Explorer with the exact extras I needed, b I really wanted a Ford Explorer but was concerned I would not be able to afford one. Dan shine found a 2019 Explorer with the exact extras I needed, but without the ones I really didn’t need so it made my most wanted vehicle affordable for me! I appreciate that he took the time to find a vehicle that was exactly right for me. Carman offers the ease of an online credit application so most of my paperwork was completed ahead of time. Carman is an accommodating and friendly dealership. More

Amazing & Superb!!! If God were a human - he would shop here!!! Best experience I have EVER HAD and I am ecstatic with my new Navigator! It truly is a quality deal If God were a human - he would shop here!!! Best experience I have EVER HAD and I am ecstatic with my new Navigator! It truly is a quality dealership and they treat everyone phenomenally! They really do care about their clientele! John MacDonald was the best salesperson I have ever encountered!!! More

New Car Thank you John McDonald for helping me buy my new Lincoln. I appreciate your patience while I decided what I wanted. Everyone at the dealership was so Thank you John McDonald for helping me buy my new Lincoln. I appreciate your patience while I decided what I wanted. Everyone at the dealership was so nice and helpful. More

Not happy with service dept I sent my girlfriend to Carman for an oil change, alignment and 2 tires. She was there for 7 hrs. After all that being done they had the GULL TO CHAR I sent my girlfriend to Carman for an oil change, alignment and 2 tires. She was there for 7 hrs. After all that being done they had the GULL TO CHARGE A WOMAN $37.00 TO REPLACE A BULB THAT TOOK LESS THAN 3 MINUTES ! THAT IS CORRECT, LESS THAN 3 MINUTES. What happened to thank you for your business. After waiting 9 days for the reason behind the $37.00 charge i went to one of the sons Joe since the service mgr or Larry would not return my calls. Within an hour i got a not so happy call from the service mgr telling me he did not think his dept took advantage of a WOMAN BUT CHARGING $37.OO to change a bulb that took less than 3 minutes. Good move Carman you lost two customers. . More

Great customer service James had great customer service, our whole experience was quick and efficient! I definitely recommend, everything was awesome! We had been to a diffe James had great customer service, our whole experience was quick and efficient! I definitely recommend, everything was awesome! We had been to a different dealer then went here. It was totally worth it!! We left as very satisfied customers! More

Very helpful and respectful. The people I interacted with were pleasant, informative and did everything possible to make buying my car a good experience. They also gave me water The people I interacted with were pleasant, informative and did everything possible to make buying my car a good experience. They also gave me water and a snack while I was waiting to complete the paperwork. More

How do you get a deal done..... talk to the folks at Carman Everyone at Carman was terrific and supportive of getting a deal done. Great knowledge about the Nautilus I bought. I'm a very satisfied customer. Thi Everyone at Carman was terrific and supportive of getting a deal done. Great knowledge about the Nautilus I bought. I'm a very satisfied customer. This is my second Carman vehicle. I am loyal to good service. More

Great purchase from out of state!! Carman Ford had the best deal on the vehicle I was looking when searching the Internet. They 100% backed that up with great service. I flew in and th Carman Ford had the best deal on the vehicle I was looking when searching the Internet. They 100% backed that up with great service. I flew in and they picked me up from the airport. I drove home a very happy customer. Ask for Greg as he was my salesman and made the entire transaction fantastic. You won’t be disappointed!! More

Excellent service Jai Jai was great to work with! My brother and I test drove multiple cars until we found the right one! Jai Jai was very patient and extremely knowled Jai Jai was great to work with! My brother and I test drove multiple cars until we found the right one! Jai Jai was very patient and extremely knowledgeable! Definitely will recommend anyone to go to him! He’s a great person! Bob was also great to work with! Very nice gentleman! More