Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carman Ford Lincoln
New Castle, DE
1,339 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,339 reviews
September 27, 2019
Be careful which service person you deal with. I purchased a vehicle and within 1 week had to return it for issues, long story short the service rep who's name is Tom proceeded to argue with me and I purchased a vehicle and within 1 week had to return it for issues, long story short the service rep who's name is Tom proceeded to argue with me and told me how many miles i drove the vehicle and they would not fix it. I told him twice i don't want to argue and i will just call the sales department and let them deal with it. He said why? they will only call me back. They fixed the problem but Tommy only wanted to argue. More
by Very Unhappy
Employees Worked With
TOMMY
September 10, 2019
This place is GARBAGE I recently purchased a vehicle from CARMAN and have had nothing but troubles since. After six weeks (temp tags still on the vehicle) I went to star I recently purchased a vehicle from CARMAN and have had nothing but troubles since. After six weeks (temp tags still on the vehicle) I went to start it in the rain. It made no attempt to start. After checking the battery cables, I called CARMAN and they told me to have it towed in, but would not pay for the tow. They referred me to the warranty company, who referred me to their emergency line, who referred me to the tow company. The tow driver could not have been nicer and more communicative. He called me when he picked up the car and called again to confirm he was dropping it off at the correct place. I received a call from their maintenance manager two days later telling me to call him. I did. It went to voicemail. I called again to their main service line and was redirected to the maintenance manager. It went to voicemail. I called a third time, spoke to the receptionist, and she put me on hold for 10 minutes. After which she answered the phone again and asked if I was still waiting for the maintenance manager. I told her I was and she put me on hold for another 10 minutes until I got frustrated and hung up, then having a co-worker drive me to their location. I stood in front of the maintenance manager for 15 minutes while he sat on hold on the phone to someone else and refused to engage me. Afterward, and once I had a chance to introduce myself, he informed me that the car keys (broken) that they had given me had been saturated with water and disabled the security, which prevented me from starting the car. I was then informed that I owed him $125. I told him no. He asked if I had a spare set of keys and I informed him that the key I was given when I purchased the car broke off in the ignition 4 days after I bought it and the keys they repaired were the spare set. At that point, he waived the $125 fee. That's the only decent thing they've done. Two weeks later my temp tags expired and I still had not received my permanent plate in the mail. I gave them the benefit of the doubt and waited a week afterward, but still had not received my permanent tags. I called the receptionist once again and was informed that my permanent tags had arrived at the dealership. Why did you have them shipped to the dealership rather than my house and why didn't someone call me to let me know that they had arrived and I should come pick them up? This weekend I got home from a vacation to 3 violation notices from EZ-Pass. Apparently, the license plate on my trade-in was not disposed of properly and was being illegally used on two different vehicles that did not pay New Jersey tolls. At best, they were negligent in removing my license plate. At worst, one of their employees stole it. This dealership is garbage. Their customer service is horrendous/non-existent. Never buy a car from here. More
by Cerberus743
Employees Worked With
I don't remember anybody's name. I was so angry I could spit
September 07, 2019
Nice buying experience, very professional and courteous to My wife and I are repeat customers. This is our third vehicle we have leased from Carman Ford. The staff is very accommodating, courteous and professi My wife and I are repeat customers. This is our third vehicle we have leased from Carman Ford. The staff is very accommodating, courteous and professional. We will highly recommend Carman Ford to our friends and family members. The purchase was a very positive experience! More
by Vic Fante
Employees Worked With
Other Employees :
Greg Futch, sales, 5 star rating, Erwin Lee
August 29, 2019
Great experience It was an experience john macdonald was nice friendly patient and knowledgable he took the time to explain all the car features thanks a million john It was an experience john macdonald was nice friendly patient and knowledgable he took the time to explain all the car features thanks a million john More
by nettie
Employees Worked With
August 29, 2019
Great experience.. very helpful.. Miguel was great During the whole process of car buying. He was very patient and answered all questions accurately. Carman is definitely the place to Miguel was great During the whole process of car buying. He was very patient and answered all questions accurately. Carman is definitely the place to buy ford!! Dan was also great manager to work with. More
by ameya k
August 29, 2019
Best ever wouldnt go anywhere else. Greg is great Feel very comfortable. All the ones that are there are excellent especially Greg on Lincoln side love him makes experience the best ever. Wouldnt go a Feel very comfortable. All the ones that are there are excellent especially Greg on Lincoln side love him makes experience the best ever. Wouldnt go anywhere else More
by Marge Thompson
August 23, 2019
Get it done No xx , gave me what I asked for shortest buying experience ever in and out with very little haggling, ask for a better interest rate and they did it No xx , gave me what I asked for shortest buying experience ever in and out with very little haggling, ask for a better interest rate and they did it , should just try and give you best pricing and RATE 1st , after all the best customer is a repeat happy customers, a word of mouth is your greatest advertisement. John P More
by bigjohn217
August 12, 2019
Awesome Service I have been purchasing vehicles from the Carman Auto Group for many years and I must tell you that their sales personnel are among the very best, no h I have been purchasing vehicles from the Carman Auto Group for many years and I must tell you that their sales personnel are among the very best, no high pressure, just the information and help you need to make an intelligent purchases. Their service department in among the best around. They schedule your work, get you checked in, perform the service and your on your way in no time with an expert repair. The parts department is also very attentive to your needs, they work with you to get the part(s) you need and you are never disappointed. The entire staff is extremely experienced, very polite and above all professional. More
by gerrydinunzio
Employees Worked With
Other Employees :
Vincent (Parts), Cassidy (Service), David (Service), Liz (Parts), Erwin Lee, John Brooking
August 08, 2019
Truck Purchase An excellent experience! JJ Nichols my salesman is one of the nicest I have ever worked with!! I highly recommend the entire dealership! Thank you An excellent experience! JJ Nichols my salesman is one of the nicest I have ever worked with!! I highly recommend the entire dealership! Thank you all very much More
by Fishcake
Employees Worked With
Jai (JJ) Nichols, Erwin Lee
July 27, 2019
Great service I was pleasantly surprised by the overall experience from Greg F. to Bob H very professional! The entire process was seamless, efficient & customer s I was pleasantly surprised by the overall experience from Greg F. to Bob H very professional! The entire process was seamless, efficient & customer service oriented! More
by AG
