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Carman Ford Lincoln

New Castle, DE

4.9
1,341 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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193 S DuPont Highway

New Castle, DE

19720

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Showing 1,341 reviews

January 02, 2020

Scott Ponsell is an asset to your team. He listened to what I wanted, answered my questions and validated my concerns. He shared that he owns the same car I bought and why he likes it. He is passionate ab More

by KTB
Recommend Dealer
Yes
Employees Worked With
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Ponsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2019

They listened to my concerns. I came to Carmen for a small problem that was bothering me they listened to me it was just a small rattle,I really did not think they would find it. T More

by gtsdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2019

What a service department Purchased a 2015 Lincoln Navigator from Carman Ford Lincoln and I had to take it in for some service and I must say what a delightful experience. The More

by gerrydinunzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Brabender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy Salvadori, Naomi Heckler, Erwin Lee, John Brooking, Brittini Mantegna
Dec 26, 2019 -

Carman Ford Lincoln responded

Gerry, Thank you for your recent purchase and moreover taking the time to send this pleasant note of satisfaction with our service department. It's nice to know that our customers are completely satisfied.

December 22, 2019

Very friendly and assertive staff. Great customer service. Informative and professional. I would definitely recommend services for your vehicles At Carman. Service was done in a timely manner. More

by Therese
Recommend Dealer
Yes
Employees Worked With
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittini Mantegna
December 22, 2019

Outstanding from start to finish Everyone from Larry , Joe, Frank, Erwin and of course "Salesman of the Decade " Greg C. were a pleasure to work with ! I have purchased a number of ve More

by rkc2641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Azan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Carraway-Futch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erwin Lee
December 21, 2019

Excellent Service! I just leased my 3rd vehicle from a Carman dealership and was absolutely pleased with my experience as the service i received was top notch. More

by golenski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Azan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erwin Lee
December 20, 2019

Top notch organization From the second you drive up to the service entrance to the time you pick your vehicle up, you feel the white glove experience throughout the process. More

by dennis.maglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brabender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Santora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittini Mantegna
December 20, 2019

I have been using the service department since 2004. Nice people with fair prices. Same day appointments, fast service. They even have a shuttle incase you dont want to stay. More

by Phyllisb
Recommend Dealer
Yes
Employees Worked With
Brittini Mantegna
December 20, 2019

My goto service department. After visiting several other service departments and getting the run around, Carman was able to make it right and get it fixed right the first time. You have won me over! More

by RYAN B
Recommend Dealer
Yes
Employees Worked With
Tom
December 20, 2019

Service department was just as good as sales. Knew what to expect prior to work being done. Finished when expected, free wifi, TV, and even a place to sit outside while waitting. I will be returning. More

by Tommy V
Recommend Dealer
Yes
Employees Worked With
Brittini Mantegna
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