Carman Ford Lincoln
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Scott Ponsell is an asset to your team. He listened to what I wanted, answered my questions and validated my concerns. He shared that he owns the same car I bought and why he likes it. He is passionate ab what I wanted, answered my questions and validated my concerns. He shared that he owns the same car I bought and why he likes it. He is passionate about his love of Ford cars AND his experience really shines through. Seeing the friendly way he and his desk neighbor Matt share a laugh just shows they both enjoy their work. More
They listened to my concerns. I came to Carmen for a small problem that was bothering me they listened to me it was just a small rattle,I really did not think they would find it. T I came to Carmen for a small problem that was bothering me they listened to me it was just a small rattle,I really did not think they would find it. The short story is they found the rattle fix it. They really do care about the customer. More
What a service department Purchased a 2015 Lincoln Navigator from Carman Ford Lincoln and I had to take it in for some service and I must say what a delightful experience. The Purchased a 2015 Lincoln Navigator from Carman Ford Lincoln and I had to take it in for some service and I must say what a delightful experience. They have a drive in service department (first one I ever seen) which caught me by surprise and was not sure what to do. But once inside the service personnel could not have been more helpful and I was immediately directed the the next available service writer who was as pleasant as they come. The service that was to performed was completed in a timely fashion and done in a very professional manner. The service technicians are among the best in the industry. I was completely satisfied with the work performed and my vehicle was returned in a clean condition. You would never know that it had been in for service. I would strongly recommend Carman Ford Lincoln for any service work on your Ford product. Last comment - "OUTSTANDING SERVICE DEPARTMENT AND PERSONNEL" More
Very friendly and assertive staff. Great customer service. Informative and professional. I would definitely recommend services for your vehicles At Carman. Service was done in a timely manner. service. Informative and professional. I would definitely recommend services for your vehicles At Carman. Service was done in a timely manner. More
Outstanding from start to finish Everyone from Larry , Joe, Frank, Erwin and of course "Salesman of the Decade " Greg C. were a pleasure to work with ! I have purchased a number of ve Everyone from Larry , Joe, Frank, Erwin and of course "Salesman of the Decade " Greg C. were a pleasure to work with ! I have purchased a number of vehicles from Carman in the past ,and will certainly continue to do so in the future! Thanks for making the process painless ! More
Excellent Service! I just leased my 3rd vehicle from a Carman dealership and was absolutely pleased with my experience as the service i received was top notch. I just leased my 3rd vehicle from a Carman dealership and was absolutely pleased with my experience as the service i received was top notch. More
Top notch organization From the second you drive up to the service entrance to the time you pick your vehicle up, you feel the white glove experience throughout the process. From the second you drive up to the service entrance to the time you pick your vehicle up, you feel the white glove experience throughout the process. You are notified at every significant discovery and made very comfortable during the wait time. The repairs are done very professionally, and uphold the factory repaired standard. I have always been extremely satisfied with every visit to this facility. More
I have been using the service department since 2004. Nice people with fair prices. Same day appointments, fast service. They even have a shuttle incase you dont want to stay. people with fair prices. Same day appointments, fast service. They even have a shuttle incase you dont want to stay. More
My goto service department. After visiting several other service departments and getting the run around, Carman was able to make it right and get it fixed right the first time. You have won me over! service departments and getting the run around, Carman was able to make it right and get it fixed right the first time. You have won me over! More
Service department was just as good as sales. Knew what to expect prior to work being done. Finished when expected, free wifi, TV, and even a place to sit outside while waitting. I will be returning. to expect prior to work being done. Finished when expected, free wifi, TV, and even a place to sit outside while waitting. I will be returning. More