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Carman Ford Lincoln
New Castle, DE
1,339 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,339 reviews
December 23, 2019
What a service department Purchased a 2015 Lincoln Navigator from Carman Ford Lincoln and I had to take it in for some service and I must say what a delightful experience. The Purchased a 2015 Lincoln Navigator from Carman Ford Lincoln and I had to take it in for some service and I must say what a delightful experience. They have a drive in service department (first one I ever seen) which caught me by surprise and was not sure what to do. But once inside the service personnel could not have been more helpful and I was immediately directed the the next available service writer who was as pleasant as they come. The service that was to performed was completed in a timely fashion and done in a very professional manner. The service technicians are among the best in the industry. I was completely satisfied with the work performed and my vehicle was returned in a clean condition. You would never know that it had been in for service. I would strongly recommend Carman Ford Lincoln for any service work on your Ford product. Last comment - "OUTSTANDING SERVICE DEPARTMENT AND PERSONNEL" More
by gerrydinunzio
Employees Worked With
Other Employees :
Guy Salvadori, Naomi Heckler, Erwin Lee, John Brooking, Brittini Mantegna
December 22, 2019
Outstanding from start to finish Everyone from Larry , Joe, Frank, Erwin and of course "Salesman of the Decade " Greg C. were a pleasure to work with ! I have purchased a number of ve Everyone from Larry , Joe, Frank, Erwin and of course "Salesman of the Decade " Greg C. were a pleasure to work with ! I have purchased a number of vehicles from Carman in the past ,and will certainly continue to do so in the future! Thanks for making the process painless ! More
by rkc2641
Employees Worked With
Other Employees :
Erwin Lee
December 22, 2019
Very friendly and assertive staff. Great customer service. Informative and professional. I would definitely recommend services for your vehicles At Carman. Service was done in a timely manner. service. Informative and professional. I would definitely recommend services for your vehicles At Carman. Service was done in a timely manner. More
by Therese
December 20, 2019
First Class Dealership I've been dealing with Carman Ford/Lincoln for over 30 years. Larry G. and Company wrote the book on professionalism. Outstanding sales and service e I've been dealing with Carman Ford/Lincoln for over 30 years. Larry G. and Company wrote the book on professionalism. Outstanding sales and service experience. Rate them 7 stars on a scale of 5. More
by phil.wolhar.5
Employees Worked With
Other Employees :
Guy Salvadori
December 20, 2019
I have been using the service department since 2004. Nice people with fair prices. Same day appointments, fast service. They even have a shuttle incase you dont want to stay. people with fair prices. Same day appointments, fast service. They even have a shuttle incase you dont want to stay. More
by Phyllisb
Employees Worked With
Brittini Mantegna
December 20, 2019
My goto service department. After visiting several other service departments and getting the run around, Carman was able to make it right and get it fixed right the first time. You have won me over! service departments and getting the run around, Carman was able to make it right and get it fixed right the first time. You have won me over! More
by RYAN B
Employees Worked With
Tom
December 20, 2019
Service department was just as good as sales. Knew what to expect prior to work being done. Finished when expected, free wifi, TV, and even a place to sit outside while waitting. I will be returning. to expect prior to work being done. Finished when expected, free wifi, TV, and even a place to sit outside while waitting. I will be returning. More
by Tommy V
Employees Worked With
Brittini Mantegna
December 20, 2019
Top notch organization From the second you drive up to the service entrance to the time you pick your vehicle up, you feel the white glove experience throughout the process. From the second you drive up to the service entrance to the time you pick your vehicle up, you feel the white glove experience throughout the process. You are notified at every significant discovery and made very comfortable during the wait time. The repairs are done very professionally, and uphold the factory repaired standard. I have always been extremely satisfied with every visit to this facility. More
by dennis.maglio
Employees Worked With
Other Employees :
Brittini Mantegna
December 20, 2019
Excellent Service! I just leased my 3rd vehicle from a Carman dealership and was absolutely pleased with my experience as the service i received was top notch. I just leased my 3rd vehicle from a Carman dealership and was absolutely pleased with my experience as the service i received was top notch. More
by golenski
Employees Worked With
Other Employees :
Erwin Lee
December 19, 2019
Excellent experience I just recently had my MKC serviced here and had such an excellent experience!! It was quick, easy and the staff was extremely friendly! Would highly I just recently had my MKC serviced here and had such an excellent experience!! It was quick, easy and the staff was extremely friendly! Would highly recommend!! More
by victoriag17
