Carman Ford Lincoln
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,339 reviews
Excellent Customer Service! I visit this dealer because it is the closest Ford Lincoln dealer to my work place. To make long story short I should tell that my car had issue even I visit this dealer because it is the closest Ford Lincoln dealer to my work place. To make long story short I should tell that my car had issue even after the full service done. I believe human error and mistake can be happened anywhere, anytime but what will make a business successful is to take action to correct the mistake and more important satisfy customer. This dealer did this excellent job after just one email and one phone call and they solve my car issue right away. And more important I have got handwriting thank you letter and two tickets of Philadelphia Auto Show. I tried Lincoln Navigator in Philly Auto Show and I will buy my next car from this dealer. More
Outstanding I was greeted at the front door like a VIP nice start ! I told the young man I was looking for a new car and had talked to Bob Hepner, he got him out I was greeted at the front door like a VIP nice start ! I told the young man I was looking for a new car and had talked to Bob Hepner, he got him out front right away. After looking and test driving the Ford Fusion I decided it was the car for me! Bob was a great help . Greg went on the test drive with me and showed me how all the new things worked,No KEY,No GEAR SHIFT,etc Thank you Greg for the lessons in todays new cars and setting up so many of the programs for me ! More
Great dealThank you for your efforts Repeat satisfied Great deal Thank you for your efforts Repeat satisfied customer We were very happy with our first transaction Glad to return again Ford and L Great deal Thank you for your efforts Repeat satisfied customer We were very happy with our first transaction Glad to return again Ford and Lincoln owners now More
John McDonald along with Frank were awesome!! John even came in on his day off to make that final sale! Great job Carman Ford! Keep it up! came in on his day off to make that final sale! Great job Carman Ford! Keep it up! More
Great Service I purchased a vehicle there last night and was happy with the service I received. I am looking forward to driving my new Lincoln MKC! Thanks I purchased a vehicle there last night and was happy with the service I received. I am looking forward to driving my new Lincoln MKC! Thanks More
Wonderful Experience! You have renewed our confidence in buying a car. There was no pressure, it was a wonderful experience. John MacDonald was a pleasure to work with. You have renewed our confidence in buying a car. There was no pressure, it was a wonderful experience. John MacDonald was a pleasure to work with. The sales management team was also very helpful. They made us feel special. Thank you again, Lee and Mary Shoemaker More
Responsive and Exceptional Follow-up Faced with selecting a new SUV for the first time in almost 8 years, l valued the efforts of the Carman staff from start to finish in response to my Faced with selecting a new SUV for the first time in almost 8 years, l valued the efforts of the Carman staff from start to finish in response to my many questions about a newly released model. They enthusiastically (and patiently) found answers and recommendations and made the buying experience a satisfying one. More
Easy car buying experience I have purchased my last 5 cars from Carmen, 3 of them Lincoln's. My rep, John was faced with helping me with 4 different options, new, used, hybrid v I have purchased my last 5 cars from Carmen, 3 of them Lincoln's. My rep, John was faced with helping me with 4 different options, new, used, hybrid vs. gas. If he didn't have an answer, Joe did. The price offered was great, delivery was smooth. No pressure tactics from the Finance desk to add on extras. A totally enjoyable car buying experience! More
Scott Ponsell is an asset to your team. He listened to what I wanted, answered my questions and validated my concerns. He shared that he owns the same car I bought and why he likes it. He is passionate ab what I wanted, answered my questions and validated my concerns. He shared that he owns the same car I bought and why he likes it. He is passionate about his love of Ford cars AND his experience really shines through. Seeing the friendly way he and his desk neighbor Matt share a laugh just shows they both enjoy their work. More
They listened to my concerns. I came to Carmen for a small problem that was bothering me they listened to me it was just a small rattle,I really did not think they would find it. T I came to Carmen for a small problem that was bothering me they listened to me it was just a small rattle,I really did not think they would find it. The short story is they found the rattle fix it. They really do care about the customer. More