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Carman Ford Lincoln
New Castle, DE
1,341 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,341 reviews
February 29, 2020
Greg and Danny are wonderful sales men thank you so much and don’t forget Bob they all worked a great deal for me. Thank yo so much. and don’t forget Bob they all worked a great deal for me. Thank yo so much. More
by Angela
February 28, 2020
This was a great experience! No stress and very professional reps! Even the owner came and said thank you for my business. I came all the way from West Chester Pa because of the great service Car professional reps! Even the owner came and said thank you for my business. I came all the way from West Chester Pa because of the great service Car Man provides. I will be buying all my cars from car man from now on! Thanks to all that made my experience stress free today! Tony Panichelli West Chester PA More
by Apanichelli
February 10, 2020
Excellent Customer Service! I visit this dealer because it is the closest Ford Lincoln dealer to my work place. To make long story short I should tell that my car had issue even I visit this dealer because it is the closest Ford Lincoln dealer to my work place. To make long story short I should tell that my car had issue even after the full service done. I believe human error and mistake can be happened anywhere, anytime but what will make a business successful is to take action to correct the mistake and more important satisfy customer. This dealer did this excellent job after just one email and one phone call and they solve my car issue right away. And more important I have got handwriting thank you letter and two tickets of Philadelphia Auto Show. I tried Lincoln Navigator in Philly Auto Show and I will buy my next car from this dealer. More
by harrison.fekrat
Employees Worked With
January 27, 2020
Outstanding I was greeted at the front door like a VIP nice start ! I told the young man I was looking for a new car and had talked to Bob Hepner, he got him out I was greeted at the front door like a VIP nice start ! I told the young man I was looking for a new car and had talked to Bob Hepner, he got him out front right away. After looking and test driving the Ford Fusion I decided it was the car for me! Bob was a great help . Greg went on the test drive with me and showed me how all the new things worked,No KEY,No GEAR SHIFT,etc Thank you Greg for the lessons in todays new cars and setting up so many of the programs for me ! More
by caroleromanski76
January 19, 2020
Great dealThank you for your efforts Repeat satisfied Great deal Thank you for your efforts Repeat satisfied customer We were very happy with our first transaction Glad to return again Ford and L Great deal Thank you for your efforts Repeat satisfied customer We were very happy with our first transaction Glad to return again Ford and Lincoln owners now More
by Gigglegirly1
January 16, 2020
John McDonald along with Frank were awesome!! John even came in on his day off to make that final sale! Great job Carman Ford! Keep it up! came in on his day off to make that final sale! Great job Carman Ford! Keep it up! More
by billie.bevilacqua
January 09, 2020
Great Service I purchased a vehicle there last night and was happy with the service I received. I am looking forward to driving my new Lincoln MKC! Thanks I purchased a vehicle there last night and was happy with the service I received. I am looking forward to driving my new Lincoln MKC! Thanks More
by evamccarthy01
January 08, 2020
Wonderful Experience! You have renewed our confidence in buying a car. There was no pressure, it was a wonderful experience. John MacDonald was a pleasure to work with. You have renewed our confidence in buying a car. There was no pressure, it was a wonderful experience. John MacDonald was a pleasure to work with. The sales management team was also very helpful. They made us feel special. Thank you again, Lee and Mary Shoemaker More
by lshoe1224
January 05, 2020
Responsive and Exceptional Follow-up Faced with selecting a new SUV for the first time in almost 8 years, l valued the efforts of the Carman staff from start to finish in response to my Faced with selecting a new SUV for the first time in almost 8 years, l valued the efforts of the Carman staff from start to finish in response to my many questions about a newly released model. They enthusiastically (and patiently) found answers and recommendations and made the buying experience a satisfying one. More
by runawaypoint
January 03, 2020
Easy car buying experience I have purchased my last 5 cars from Carmen, 3 of them Lincoln's. My rep, John was faced with helping me with 4 different options, new, used, hybrid v I have purchased my last 5 cars from Carmen, 3 of them Lincoln's. My rep, John was faced with helping me with 4 different options, new, used, hybrid vs. gas. If he didn't have an answer, Joe did. The price offered was great, delivery was smooth. No pressure tactics from the Finance desk to add on extras. A totally enjoyable car buying experience! More
by MBARKO
