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Carman Ford Lincoln

New Castle, DE

4.9
1,339 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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193 S DuPont Highway

New Castle, DE

19720

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Showing 1,339 reviews

February 10, 2020

Excellent Customer Service! I visit this dealer because it is the closest Ford Lincoln dealer to my work place. To make long story short I should tell that my car had issue even More

by harrison.fekrat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Carman Ford Lincoln responded

Thank you so much for taking the time to respond with satisfaction. It is vital and important to me to have served you with integrity . It is our duty to all customers. We appreciate your business very much and look forward to a long lasting relationship. Larry

January 27, 2020

Outstanding I was greeted at the front door like a VIP nice start ! I told the young man I was looking for a new car and had talked to Bob Hepner, he got him out More

by caroleromanski76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Brabender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Grimaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2020

Great dealThank you for your efforts Repeat satisfied Great deal Thank you for your efforts Repeat satisfied customer We were very happy with our first transaction Glad to return again Ford and L More

by Gigglegirly1
Recommend Dealer
Yes
Employees Worked With
Greg Carraway-Futch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erwin Lee
January 16, 2020

John McDonald along with Frank were awesome!! John even came in on his day off to make that final sale! Great job Carman Ford! Keep it up! More

by billie.bevilacqua
Recommend Dealer
Yes
Employees Worked With
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Azan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2020

Great Service I purchased a vehicle there last night and was happy with the service I received. I am looking forward to driving my new Lincoln MKC! Thanks More

by evamccarthy01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Azan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2020

Wonderful Experience! You have renewed our confidence in buying a car. There was no pressure, it was a wonderful experience. John MacDonald was a pleasure to work with. More

by lshoe1224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2020

Responsive and Exceptional Follow-up Faced with selecting a new SUV for the first time in almost 8 years, l valued the efforts of the Carman staff from start to finish in response to my More

by runawaypoint
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Azan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Santora
5.0
This rating includes all reviews, with more weight given to recent reviews.
John MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erwin Lee
January 03, 2020

Easy car buying experience I have purchased my last 5 cars from Carmen, 3 of them Lincoln's. My rep, John was faced with helping me with 4 different options, new, used, hybrid v More

by MBARKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erwin Lee
January 02, 2020

Scott Ponsell is an asset to your team. He listened to what I wanted, answered my questions and validated my concerns. He shared that he owns the same car I bought and why he likes it. He is passionate ab More

by KTB
Recommend Dealer
Yes
Employees Worked With
Robert Hepner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Ponsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2019

They listened to my concerns. I came to Carmen for a small problem that was bothering me they listened to me it was just a small rattle,I really did not think they would find it. T More

by gtsdale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Giacchino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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