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Carman Ford Lincoln
New Castle, DE
1,337 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,337 reviews
November 05, 2020
At the beginning of 2020, I had my check engine light come on, and after checking with a local auto-parts store, it was something that need to be taken to the dealership. I called on Thursday to make an come on, and after checking with a local auto-parts store, it was something that need to be taken to the dealership. I called on Thursday to make an appointment, and the earliest they could schedule me was the next Tuesday. I took the day off from work and went to Carman at 8:00 AM in the morning. By 10:00AM, they still hadn't started work on it, so they offered to take me home on their shuttle and pick me up when it was done. At 4PM, I called and they STILL had not started working on it. They asked to keep it overnight, and I told them I needed to get to work the next morning. Although they were sending other customers to Enterprise Rent-A-Car for "loaners" , they didn't give me that option, so they offered to come pick me up. I ended up getting it fixed, under warranty, at a Ford dealership/service. They made me wait almost a week for an appointment, kept the car all day, and never worked on it. They also threw the shuttle-bus driver under the bus - while taking me home, 30 miles in the opposite direction of Wilmington, they told him he needed to pick someone up in Wilmington in the next five minutes so she could pick-up her vehicle before the body shop closed. When he said there was no way he could get to Wilmington before the body-shop closed, they told him, "then you have to call her and tell her why she won't get her car today." Considering all his directions/pickups/drop-offs, etc., came from a dispatcher at Carman (I listened to numerous conversations between the driver and the dispatcher, both in the morning and in the afternoon), why is it his fault/responsibility when someone can't get their car? I recently was transferring some boards from Loew's and one slid forward and cracked my rear-view mirror screen. When I called Carman to see how much it would cost, they "couldn't answer that" until they new what the part number for the screen was. They wanted me to pay $139 for a service call just so they could take the dash apart and get a part number. Seriously??? I went back to the dealership I bought the vehicle from (in PA, 90 miles from my home), and asked them about replacing the screen. They told me it would cost $880 all total, and they would order the part immediately (they already knew what the part number was!), and would call me when the part came in, in order to schedule the service. It took three weeks and I had to call them, but we did get it done. Carman Sales may be good, but their Service sucks! I would definitely NOT recommend them! More
by jamesj1540
Employees Worked With
David Leighren, Jamie Ledford
October 29, 2020
The entire department was exceptional. They explained everything in detail so I knew what was needed. Kind and compassionate. Thank you so much for taking good care of me. everything in detail so I knew what was needed. Kind and compassionate. Thank you so much for taking good care of me. More
by Shellyfitzloff
Employees Worked With
David Leighren, Jamie Ledford
October 29, 2020
Carman Lincoln Ford is the place that we go all the time. My parents went to them and we have continued the tradition. We go no place else and are always very happy with Carman Lincoln Ford. My parents went to them and we have continued the tradition. We go no place else and are always very happy with Carman Lincoln Ford. More
by a.eppler
Employees Worked With
Jamie Ledford, Bill Randolf
October 24, 2020
Needed service on my car before a road trip. Thankfully the staff was able to schedule my car quickly. Everyone is so friendly and helpful. I wouldn't go anywhere else. Highly recommended!! the staff was able to schedule my car quickly. Everyone is so friendly and helpful. I wouldn't go anywhere else. Highly recommended!! More
by DETraveler
Employees Worked With
Brittini Mantegna, Jamie Ledford
October 24, 2020
Very efficient and easy to deal with. All of the staff are extremely pleasant and professional. My wait time was shorter. I recommend Carman Ford are extremely pleasant and professional. My wait time was shorter. I recommend Carman Ford More
by Trisha93
Employees Worked With
Jamie Ledford
October 23, 2020
I cannot say enough nice things about this service department. I had an issue with my vehicle's transmission and the parts weren't available for over two weeks! When Brandon called to update me I expr department. I had an issue with my vehicle's transmission and the parts weren't available for over two weeks! When Brandon called to update me I expressed my concerns with him and he was extremely accommodating and made me feel like he was handling everything. Jamie set me up with a loaner vehicle and even helped me move my items from one car to another. Great job Jamie and Brandon! I will never take my escape anywhere else for service. More
by Energizerbunny2032
Employees Worked With
Jamie Ledford, Brandon Huber
October 23, 2020
Great service and so friendly! Was very timely and price was good. Jamie was extremely helpful and had great information. Will certainly recommend to anyone. was good. Jamie was extremely helpful and had great information. Will certainly recommend to anyone. More
by Dawnasher
Employees Worked With
Jamie Ledford
October 23, 2020
Purchased my 3rd vehicle yesterday and very pleased with all of them. The staff is very easy to deal with and professional, you won't find pushy salesmen at this dealership. I will definitely buy again from all of them. The staff is very easy to deal with and professional, you won't find pushy salesmen at this dealership. I will definitely buy again from them when we upgrade More
by Bob
Employees Worked With
Jamie Ledford
October 23, 2020
Jamie was a pleasure to deal with. She was super friendly and kind and was able to answer any questions I had. I would definitely want to deal with her again! and kind and was able to answer any questions I had. I would definitely want to deal with her again! More
by aliber09
Employees Worked With
Jamie Ledford
