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Carman Ford Lincoln
New Castle, DE
1,324 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,324 reviews
November 24, 2020
Everyone was very friendly and helpful answering all our questions Greg the salesmen was very friendly and was not pushy he explained all the different buttons on the car and the app with the smart phone questions Greg the salesmen was very friendly and was not pushy he explained all the different buttons on the car and the app with the smart phone More
by Harryhairbear
Employees Worked With
Helpful November 24, 2020
Very satisfied with the service, the staffs are helpful and prompt. Everything went accordingly and will shop there again in future. They have quiet a good range of brand new cars of choice. and prompt. Everything went accordingly and will shop there again in future. They have quiet a good range of brand new cars of choice. More
by Dan
November 17, 2020
I’d like to give a big shout out to one of the best car salesman in Delaware. Scott Ponsell listened to what I wanted. Then he went out and found the perfect car with an excellent price. and some other salesman in Delaware. Scott Ponsell listened to what I wanted. Then he went out and found the perfect car with an excellent price. and some other very nice people. Not good with names. More
by myron.willey
Employees Worked With
November 16, 2020
John MacDonald & the Lincoln team made the process simple & easy. John's service was not five star it was 10 star!! We've already recommended your dealership to friends. Thank you all! & easy. John's service was not five star it was 10 star!! We've already recommended your dealership to friends. Thank you all! More
by Mtemple0407
November 15, 2020
This is the second time I visit Carman Ford Lincoln dealer and make a purchase. I love the friendliness and quality of service I am offered by Frank Azan. He works with integrity, keep things simple dealer and make a purchase. I love the friendliness and quality of service I am offered by Frank Azan. He works with integrity, keep things simple and listens to what I want, a rare quality this days....The experience is always positive because in my experience his interest has always been to satisfy me, the customer. I highly recommend this dealer. More
by Glenda
November 12, 2020
Great buying experience! We were able to take the car home for a few days to test it out before making any decisions. Welcoming and attentive staff made purchasing our vehicle a breeze! home for a few days to test it out before making any decisions. Welcoming and attentive staff made purchasing our vehicle a breeze! More
by Malnelson90
Employees Worked With
November 11, 2020
Dennis helped me find the car I wanted and gave me a excellent deal on it. He took the time to listen to what I wanted and I am happy I got to leave with my car the same day. Carmen is a great deal ship excellent deal on it. He took the time to listen to what I wanted and I am happy I got to leave with my car the same day. Carmen is a great deal ship and I would purchase a car from them again. More
by Gabby charles
November 05, 2020
At the beginning of 2020, I had my check engine light come on, and after checking with a local auto-parts store, it was something that need to be taken to the dealership. I called on Thursday to make an come on, and after checking with a local auto-parts store, it was something that need to be taken to the dealership. I called on Thursday to make an appointment, and the earliest they could schedule me was the next Tuesday. I took the day off from work and went to Carman at 8:00 AM in the morning. By 10:00AM, they still hadn't started work on it, so they offered to take me home on their shuttle and pick me up when it was done. At 4PM, I called and they STILL had not started working on it. They asked to keep it overnight, and I told them I needed to get to work the next morning. Although they were sending other customers to Enterprise Rent-A-Car for "loaners" , they didn't give me that option, so they offered to come pick me up. I ended up getting it fixed, under warranty, at a Ford dealership/service. They made me wait almost a week for an appointment, kept the car all day, and never worked on it. They also threw the shuttle-bus driver under the bus - while taking me home, 30 miles in the opposite direction of Wilmington, they told him he needed to pick someone up in Wilmington in the next five minutes so she could pick-up her vehicle before the body shop closed. When he said there was no way he could get to Wilmington before the body-shop closed, they told him, "then you have to call her and tell her why she won't get her car today." Considering all his directions/pickups/drop-offs, etc., came from a dispatcher at Carman (I listened to numerous conversations between the driver and the dispatcher, both in the morning and in the afternoon), why is it his fault/responsibility when someone can't get their car? I recently was transferring some boards from Loew's and one slid forward and cracked my rear-view mirror screen. When I called Carman to see how much it would cost, they "couldn't answer that" until they new what the part number for the screen was. They wanted me to pay $139 for a service call just so they could take the dash apart and get a part number. Seriously??? I went back to the dealership I bought the vehicle from (in PA, 90 miles from my home), and asked them about replacing the screen. They told me it would cost $880 all total, and they would order the part immediately (they already knew what the part number was!), and would call me when the part came in, in order to schedule the service. It took three weeks and I had to call them, but we did get it done. Carman Sales may be good, but their Service sucks! I would definitely NOT recommend them! More
by jamesj1540
Employees Worked With
David Leighren, Jamie Ledford
October 29, 2020
The entire department was exceptional. They explained everything in detail so I knew what was needed. Kind and compassionate. Thank you so much for taking good care of me. everything in detail so I knew what was needed. Kind and compassionate. Thank you so much for taking good care of me. More
by Shellyfitzloff
Employees Worked With
David Leighren, Jamie Ledford
October 29, 2020
Carman Lincoln Ford is the place that we go all the time. My parents went to them and we have continued the tradition. We go no place else and are always very happy with Carman Lincoln Ford. My parents went to them and we have continued the tradition. We go no place else and are always very happy with Carman Lincoln Ford. More
by a.eppler
Employees Worked With
Jamie Ledford, Bill Randolf
