Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carman Ford Lincoln
New Castle, DE
1,324 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,324 reviews
January 14, 2011
Owner and sales person were very helpful and pleasant. Owner and sales person were very helpful and pleasant. We had bought cars there for years and then decided to buy a different type of car. We came b Owner and sales person were very helpful and pleasant. We had bought cars there for years and then decided to buy a different type of car. We came back to Carman Lincoln because of the service and the people. The show room is very nice and clean, the cars were all spotless. The overall experience was great, I would definitely recommend Carman Lincoln mercury ford to all my friends and family!!!!!!!!!!!!!!!! More
by Mary crawford
Employees Worked With
Other Employees :
Larry Giacchino, Glenn Brood an Andrew Krueck
Helpful January 12, 2011
Ron Culley was very helpful. He went above and beyond and far exceeded my expectations. He was very knowledgeable, answered all of my questions and made sure my car was taken care of correctly and quick and far exceeded my expectations. He was very knowledgeable, answered all of my questions and made sure my car was taken care of correctly and quickly. He returned my call promptly, was very professional and scheduled my appointment for the very next day. EXCELLENT CUSTOMER SERVICE!!!! Ron should be cloned or at least given a raise :-) More
by lmcdonald0801
Employees Worked With
Ron Culley
October 16, 2008
Very poor service. They can't ever seem to figure out the problem the first time. Car is never done on time. Never offer a loaner. My sable wagon still has front end problems and the air conditioner s the problem the first time. Car is never done on time. Never offer a loaner. My sable wagon still has front end problems and the air conditioner still does not work after paying over $1500 dollars to fix. Their response," Your car is old. There was no guarantee we could fix it." More
by sgilligan
Employees Worked With
Steve Hudson
July 09, 2008
I tried to schedule a service appointment at Carman Ford to have an issue with my transmission addressed. I explained that there was a TSB related to the issue and would like ONLY that work to be performed to have an issue with my transmission addressed. I explained that there was a TSB related to the issue and would like ONLY that work to be performed. I didn't want them taking apart a transmission which wasn't even one year old. The appointment scheduler did not know what I was talking about and transferred me to the service manager. The service manager asked me if this appointment was for a recall. When I said it was not and that it was to take care of a TSB he dismissed my concern and would not schedule the appointment. Since that time, I have taken my car there only once to get an oil change. The price Carman charges is much higher than other dealers in the area for the same service. More
by red2007fusion
Employees Worked With
several
