Carman Ford Lincoln
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Adam worked with us on the purchase of our 2011 Ford Escape. He was well informed, showed us how everything worked and was all around a great guy. I would easily recommend him to someone I knew that w Escape. He was well informed, showed us how everything worked and was all around a great guy. I would easily recommend him to someone I knew that was going to buy a car. More
Fast friendly service. I was able to obtain a fair deal in a great car. This is my second car at this dealer. Customer service is number one. I highly recommend them. in a great car. This is my second car at this dealer. Customer service is number one. I highly recommend them. More
Very thorough explanation of all aspects of the transaction. Every contact I had was with a top-notch, very friendly person. They serviced my 2003 town car before I traded in on the MKS, repair transaction. Every contact I had was with a top-notch, very friendly person. They serviced my 2003 town car before I traded in on the MKS, repairing a problem with the park assist which was originally attempted three times by Winner (now Porsche). This is a very good dealership. I will recommend it to anyone who asks. Love my new MKS. Never thought I’d own a bright red car at my age, but it may make me feel younger. A satisfied customer, C. Earl Green More
Had a great experience with this dealer. No pressure, friendly, and they tried their best to give me the best deal I could find in the area. Adam Johnson was a real pleasure to deal with. I would recomm friendly, and they tried their best to give me the best deal I could find in the area. Adam Johnson was a real pleasure to deal with. I would recommend this dealer. More
I would never considered leasing a vehicle. Jeffrey explained to me how it would be the perfect plan for me and explained in detail how the Leasing agreement works. Jeffrey was a very kind, caring & k explained to me how it would be the perfect plan for me and explained in detail how the Leasing agreement works. Jeffrey was a very kind, caring & knowledgable salesman. He took his time showing me a couple of vehicles and did not pressure me into a sale even though it was the end of the month. I thought about the offer and went back in on Monday & completed the transaction and Jeffrey was just a kind again as he was on my first visit. I was shown all the features of the vehicle and how to use them & introduced to the service team that will perform my maintanence while I am leasing the vehicle. I actually felt like family till my second visit was completed. Thank you to all the wonderful salesman, General Mgr., Fianance Mgr., and Service techs ... I am looking forward to doing my business with Carman. Take care More
We had a great experience at Carman Ford a couple of days ago when we bought our new Ford Escape. The whole team there is just awesome. They got us the best deal we were able to get and were able to make o ago when we bought our new Ford Escape. The whole team there is just awesome. They got us the best deal we were able to get and were able to make our low budget requirements for a new Escape. My wife, daughter, and I were very pleased with the whole experience. They even took the time to find my wife's sunglasses that she left in our trade in. More
I have had service done 3 times, which needed parts ordered for my car. Each time they called and had me come in to bring the car between 8-5 so i would have to arrange around my work schedule only to ordered for my car. Each time they called and had me come in to bring the car between 8-5 so i would have to arrange around my work schedule only to be called later in the day saying the part they received was broke or not the right one. So it would be a waste of my time to drop off the car. I wish they would take the time once they receive a shipment of parts for the car to have some sort of quality control to look at the parts before calling the customer to drop off their car. It would make the customers alot happier knowing the first time they are dropping off their car that the parts are correct and the car will be fixed instead of all this dropping off, picking up, dropping off. The quality of the workmanship is excellent but they could have better customer relations if they checked the parts before calling the customers to bring in their cars. The prices are fair, the workmanship is good, but overall because of the numerous times I had to drop off, pick up, drop off, pick up is why i gave a bad rating to my overall experience. If I didnt buy the car from this dealership and have the warranty, I would take it to another dealership to work on it. This is the only dealership that I have had the problem of dropping off, picking up because the parts were not correct or broken, once the shop has received them. More
Overall I would rate our experience as a 5. Adam was a very knowledgeable sales person. He was not pushy. He took his time answering all our questions. He was very sincere. Andrew was very helpful and ins very knowledgeable sales person. He was not pushy. He took his time answering all our questions. He was very sincere. Andrew was very helpful and instrumental in getting our business. He was able to work with our budget and made it worth our time. Thanks again to Adam and Andrew. I will be sure to refer our family and friends to Carmen when they are in the market for a new or used vehicle. More
We were very pleased with the service we received from Adam Johnson when we came in to buy a used car. He was very polite, very informative and he was not pushy at all. He was able to get us the deal we Adam Johnson when we came in to buy a used car. He was very polite, very informative and he was not pushy at all. He was able to get us the deal we wanted on a used car. We would definitely recommend him to our family and friends. This is the second car we have bought from this dealership in the last 6 months the other was a new Ford pickup, and Adam was who we dealt with then and that is why we came back. More
Bob Carty and Todd worked very hard to find the exact car that I wanted. Jeff Satterly explained the Sync features and helped me sync my phone. Jeff also called several times after I bought the car to check that I wanted. Jeff Satterly explained the Sync features and helped me sync my phone. Jeff also called several times after I bought the car to check that everything was OK. More