Carman Ford Lincoln
New Castle, DE
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Adam was tremendous to work with. He listened to what we were looking for, and answered all our questions thoroughly. We were looking at various makes and dealerships, but decided to go with a Focus from C were looking for, and answered all our questions thoroughly. We were looking at various makes and dealerships, but decided to go with a Focus from Carman Ford due to Adam's professionalism. More
Purchased 2012 Ford Escape-w/101a-6 spd.Auto Trans. Salesman- Jeffrey Satterly. From the moment I entered the showroom Jeffrey introduced himself. We spent a few minutes looking at the Escape in the Salesman- Jeffrey Satterly. From the moment I entered the showroom Jeffrey introduced himself. We spent a few minutes looking at the Escape in the showroom. Then we went outside to look at the other Escapes. I chose the one in the showroom,we took it for a ride,returned and he intro-duced me to the maintenance people I would most likely be dealing with if I bought. Then we went over things on the car. After that other people from the sales group came up and introduced themselves. My price was $19,900 -( state taxes & registration fees), no optional equipment other than stated. N/A on price is because that is yet to be determined by my maintenance in a timely manner,price, etc. Called service after the sale. After the car was ready,Jeff went over the car with me.Throughout the experience Jeff offered me some very good tips on how to get maximum service from my Escape. More
The entire experience was very professional any the entire staff was extremely friendly!! I would recommend this dealership to any one interested in buying a Ford, and I feel confident that I got a gre entire staff was extremely friendly!! I would recommend this dealership to any one interested in buying a Ford, and I feel confident that I got a great deal on the vehicle I was looking for. More
Greg is very straight forward and easy to work with. No flashy tricks or pushing. Just plain but comprehensive explanation of the vehicle. The model I wanted was not readily available. So he spent several flashy tricks or pushing. Just plain but comprehensive explanation of the vehicle. The model I wanted was not readily available. So he spent several days to secure one from another dealer under agreed price, which was very good. Appreciated the effort and would have appreciated more communication through the process. Also he has a big family and is obviously a very loving father. Always like to do business with such a good person. Highly recommended. Discolure: This review was requested by Greg and the dealership. But I stand behind my words. More
Greg,Todd and the entire sales staff worked with me until we had a deal.thanks for working with me.I look forward to buying a car from carmen in the future. we had a deal.thanks for working with me.I look forward to buying a car from carmen in the future. More
We have travel to several dealerships in the area but Carman to have the best customer service. I visited Sheridan Ford, made a great deal; they had a SUV liked on-sit. We just couldn't agree on the tr Carman to have the best customer service. I visited Sheridan Ford, made a great deal; they had a SUV liked on-sit. We just couldn't agree on the trade in price. They offered me one trade-in and if I purchased a certain SUV. When I wanted to buy a different model they changed they reduce the price for trade. Both my wife and I felt comfortable with the deal, but thought that the trade in was worth more or at least what they originally quoted so I went to Carman Ford. I contacted their interest sale team via web-site and they gave me the internet price, which was lower than the other dealership. Then I went in talked to Mr. Jeff Satterly about getting exactly what we wanted. There weren't many Explorer XLT’s with the 205A package with the colors I wanted, but he found one in about 20 minutes. We talked about some discounts, service plans and the trade in. There was no haggling, no frustration and they never mentioned their profit. We were able to agree on a great price for the vehicle; taxes, tags, extended warranty, gap coverage and the maintenance plan! The one thing that impressed me more than anything else at Carman was the fact that Jeff, Mike and Bob stayed with us for more than an 2 hours and near or past closing on Friday before new year’s eve to review all of the features and setup the Sync with our phones. I was very impressed with Jeff Satterly and Bob Carty. It showed that the people at Carman Ford actually cared about excellent Customer Service and pleasing the client. I just want to say thank you to them for making that extra effort. More
I had an excellent experience buying my first "New" car in Years. Dan Shine and Andrew Krueck were both extremely professional and made the difficult task of buying and financing a new car Pleas "New" car in Years. Dan Shine and Andrew Krueck were both extremely professional and made the difficult task of buying and financing a new car Pleasant! No Stress or buyers remorse. I highly recommend both of them. More
Carman Ford Lincoln was one of the few Lincoln dealers who had the specific MKZ hybrid I was in the market to purchase, however they were 2 hours from my home. After speaking with a number of closer deale who had the specific MKZ hybrid I was in the market to purchase, however they were 2 hours from my home. After speaking with a number of closer dealer sales representatives, I called Carman Lincoln and they immediately impressed me with their knowledge and willingness to investigate additional options I was interested in. There professional follow up to my questions, honest price negotiations and relaxed pace to the sale enabled me to build the level of trust I required to invest my time and money with their dealership. I had the pleasure of working with Neil, Andrew and Adam through the sales process and feel very comfortable recommending Carman Ford Lincoln. I do wish Carman Lincoln was closer to my home because you always wanted a trusted dealer to provide for the maintenance of your car over time. More
Adam was friendly and knowledge was unsurpassed, the dealership had the vehicle I had been searching for at a better price than anyone in the tri state area (I know because I was on the internetfor days dealership had the vehicle I had been searching for at a better price than anyone in the tri state area (I know because I was on the internetfor days)all and all this was one of the best car buying experiences I have had in a long time More