Carman Ford Lincoln

I obtained an internet price on a vehicle that I was interested in. When I went to the dealership the following day, I was told that the quote I was given was wrong and that the price I was quoted was interested in. When I went to the dealership the following day, I was told that the quote I was given was wrong and that the price I was quoted was short by $1,000. Apparently the person who prepared the quote, assumed something that should not have been taken into account. They refused to honor the quote given. Consequently, the good price I thought I was getting was not so good. Also the unit was being used as a demo, but the employee using the unit was smoking in it. The smell was atrocious. Although, they indicated that the smell could be eliminated, I questioned that. The "new car smell" was completely gone. So overall, the experience with this dealer was not what I expected and I don't expect to do business with them in the future. More

Adam was wonderful to work with. The dealership was reasonable and I had an overall great experience! I am very happy with the purchase of my new used car. reasonable and I had an overall great experience! I am very happy with the purchase of my new used car. More

I walked into this dealership on a Monday asking about the 2013 Taurus SHO and was greeted right away from a man behind a high positioned desk. Later I found out the mans name is Todd and he's the Sales M the 2013 Taurus SHO and was greeted right away from a man behind a high positioned desk. Later I found out the mans name is Todd and he's the Sales Manager and the tall desk is called a tower. From this vantage point he can survey what's going on throughout the showroom. Todd asked how he could help me and I explained to him my desire for the SHO, Todd explained to me that he didn't have the exact one I was looking for, but he took my name and cell number and said he would give me a call in a few weeks, I said thanks and left the showroom. Being the sort of man that I am I started my search for the SHO on the internet, more sooner than later I was directed to the Carman Lincoln and Ford website, I didn't see it listed in their inventory but I decided to send a message to the dealership anyway, the site informed me that someone would be calling me back within hours. Ms.Christy, the internet associate called me well within a few hours and wanted to verify my request and had a few questions for me. She said she would get back to me with more information and within minutes I was chatting with her again, she told me she had already found several in the tri-state area and I should come into the dealership and go over the details with Todd. When I got to the showroom I was greeted buy a salesman named Jeffery, Jef told me that Todd was busy with another customer but he would be happy to help me. Long story short, I left the dealership without my purchase because I couldn't get the the payment plan I wanted. Around 03:00 hours the next day It dawned on me that the money over the amount I wanted to spend wasn't that big a sum and decided to head to the dealership later that day to get the car I wanted. When I got there Todd, Jeffery and myself got to talking about the money and thats when Todd mentioned that Lincoln may have incentives towards going into a Lincoln MKS. That would mean I might be able to get a better deal on the MKS which is the affluent brother of the SHO. It's also a funny thing because when these two models came out in 2010 I originally wanted the Lincoln but it was way too expensive so I settled on the SHO. Now Bob Carty entered the mix, Bob is the Boss of the whole place and is also from my favorite country other than the USA, England, he's got a cool accent. Anyway between the three of them and only an hour later I was in a 2012 Ruby Red MKS with the Eco-boost engine and the monthly payments I wanted to make, which happens to be the same car I wanted in 2010. From the start these folks treated me well, they took the time to go over all of the possibilities, incentives, discounts, and other cost cutting savings. Oh yeah I also met Andrew, the Sales Manager for the Lincoln half of the dealership and Neil the financial advisor, all of these people were great. Another thing I would like to mention, I noticed while my transaction was being processed that they not only treated me like family but every other customer as well, every customer I saw those couple of day's got a car and it was at least five of them. Did l mention how clean and organized the dealership is, well it is, from top to bottom the place is clean and decorated nicely, both showrooms were comfortable but the Lincoln side was nicer. The staff at Carman were knowledgeable, courteous, friendly, and patient, never once did I or anyone else I had earshot too seem pressured, demeaned or intimidated in any way, quite unlike the "being pushy" reputation that car salesman often have. The staff goes out of their way to make you feel wanted, welcome, appreciated and respected, this is a place that I will be doing business with for a long time to come, "Lord will'in and the creek don't rise" If your looking to take advantage of the "Summer Sale" that Ford/Lincoln is having, make sure you head out to Carman in Delaware, you won't be disappointed, you'll be glad you stopped by and more than likely you'll be driving out with a new car, truck or suv, just like me. More

i went in carman ford 3 months ago to purchase a mustang gt meet saleman jacob dickhart he was very friendly not at all pushie we talked i gave him my number ,i was not sure if i wanted to buy bmw or mustan gt meet saleman jacob dickhart he was very friendly not at all pushie we talked i gave him my number ,i was not sure if i wanted to buy bmw or mustang so jacob kept in touch and i decided to buy bmw .BIG mistake i hated that car .SO i went back to see jacob again he said will try to locate u a car and between jacob neal and todd they made the deal work they located my mustang went and brought it to dealership .IT took a lot of work from all of them .jacob was very knowledgeable and very professional. He explained all the features the car had twice to make sure i knew all about the car . I would suggest any one looking for a car new or used I HAD GREAT EXPERIENCE with the dealership .Iwould like to thank jacob again for having the patience with me .By the way I love the car . thank u again to Jacob Neal TODD. More

Would expect to see better quality, workmanship and ownership from a dealership like Carman ford. Great staff but poor work quality of work in the service department and they don't take ownership of mi ownership from a dealership like Carman ford. Great staff but poor work quality of work in the service department and they don't take ownership of mistakes. More

I have a 2012 Ford F150 with less than 20,000 miles that would not start towed into their service department early on Thursday. I called to give them the issues that I had with my truck and I was assigned a would not start towed into their service department early on Thursday. I called to give them the issues that I had with my truck and I was assigned a SA right away. I made it very clear to the SA that I would like to be called with an update on my vehicle as soon as possible he said, "no problem, we will get to it right away." Four hours later I started calling them to get an update. After being on hold for 5-10 minutes my SA tells me that they do not know anything yet. Two more hours goes by and still nothing, once again I call and am put on "death hold" and finally the SA gets on the line and tells me that they need the second key for the vehicle. By now it is too late for me to run home and get the extra key for them. I dropped the key off to them around 8 on Friday morning and the person behind the desk said they would call me shortly. Three hours pass and nothing, so once again I call and get put on "death hold" and finally my SA gets on the line and says that they still ahve not figured out the issue but he would call me with an update. Four hours goes by and still nothing so I borrow a friends car and go down to Carman to find out what is going on. Finally I get an answer, the PCM failed in the truck....good news!! They finally figured it out after more than 8 hours of troubleshooting. Bad news....."we probably won't have the part until Tuesday or Wednesday of next week." I told them once again that this was my one and only means of transportation for work and they basically told me "sorry about your luck." The service staff has no sense of urgency on getting repairs done and they could care less whether or not they are putting you in a bad way due to their lack of concern for your situation. It's easy for them they just blame Ford and say, "we can't get the part from Ford, I don't know what to tell you." More

Extremely professional and knowledable staff. Very attuned to the needs of the customer along with great communication throughout the entire purchase process. Would recommend this dealership for any attuned to the needs of the customer along with great communication throughout the entire purchase process. Would recommend this dealership for anyone looking for a pleasant no pressure buying experience. More

I took my 2010 Toyota Camry to the body shop for the bumper to be replaced. I believe it was in the morning when i dropped it off. By that evening they were calling me to tell me it was finished already bumper to be replaced. I believe it was in the morning when i dropped it off. By that evening they were calling me to tell me it was finished already. They were closed by the time i got off work but i picked it up the next day. The service was excellent and Harry Hitchens handled everything in a very professional manner. He was very friendly also. The lady at the front desk was friendly and even the employees that were just passing by the area where i was sitting spoke. They were all very pleasant. I will be sure to let my family and friends know about my experience. When i'm ready to buy another car i probably will come to Carman Ford. I was very pleased with the work that was done on my car. Thank you, Bonnie jefferson More

2 vehicle from the Carmen group that we have purchased. Loved how fast we were able to get in and out of the buying process. Jeff and the team were great to work with and we will definitely look to them Loved how fast we were able to get in and out of the buying process. Jeff and the team were great to work with and we will definitely look to them for our next purchase. I purchase at least a dozen vehicles per year for business and this was the most relaxed and speedy transaction in recent memory. Thanks! More

Excellent service and attention to details. The staff is always friendly and helpful. The dealership focuses on customer satisfaction and not on numbers. Glenn goes the extra mile to make sure you get wha always friendly and helpful. The dealership focuses on customer satisfaction and not on numbers. Glenn goes the extra mile to make sure you get what you want and are satisfied. More