Carman Ford Lincoln

I have a 2012 Ford F150 with less than 20,000 miles that would not start towed into their service department early on Thursday. I called to give them the issues that I had with my truck and I was assigned a would not start towed into their service department early on Thursday. I called to give them the issues that I had with my truck and I was assigned a SA right away. I made it very clear to the SA that I would like to be called with an update on my vehicle as soon as possible he said, "no problem, we will get to it right away." Four hours later I started calling them to get an update. After being on hold for 5-10 minutes my SA tells me that they do not know anything yet. Two more hours goes by and still nothing, once again I call and am put on "death hold" and finally the SA gets on the line and tells me that they need the second key for the vehicle. By now it is too late for me to run home and get the extra key for them. I dropped the key off to them around 8 on Friday morning and the person behind the desk said they would call me shortly. Three hours pass and nothing, so once again I call and get put on "death hold" and finally my SA gets on the line and says that they still ahve not figured out the issue but he would call me with an update. Four hours goes by and still nothing so I borrow a friends car and go down to Carman to find out what is going on. Finally I get an answer, the PCM failed in the truck....good news!! They finally figured it out after more than 8 hours of troubleshooting. Bad news....."we probably won't have the part until Tuesday or Wednesday of next week." I told them once again that this was my one and only means of transportation for work and they basically told me "sorry about your luck." The service staff has no sense of urgency on getting repairs done and they could care less whether or not they are putting you in a bad way due to their lack of concern for your situation. It's easy for them they just blame Ford and say, "we can't get the part from Ford, I don't know what to tell you." More

2 vehicle from the Carmen group that we have purchased. Loved how fast we were able to get in and out of the buying process. Jeff and the team were great to work with and we will definitely look to them Loved how fast we were able to get in and out of the buying process. Jeff and the team were great to work with and we will definitely look to them for our next purchase. I purchase at least a dozen vehicles per year for business and this was the most relaxed and speedy transaction in recent memory. Thanks! More

Excellent service and attention to details. The staff is always friendly and helpful. The dealership focuses on customer satisfaction and not on numbers. Glenn goes the extra mile to make sure you get wha always friendly and helpful. The dealership focuses on customer satisfaction and not on numbers. Glenn goes the extra mile to make sure you get what you want and are satisfied. More

I bought a 2013 Mustang from Carman Ford. Everyone I worked with did an exceptional job at making my first car buying process quite simple. The first day I went and discussed the car with Jeff, who was worked with did an exceptional job at making my first car buying process quite simple. The first day I went and discussed the car with Jeff, who was very informative. The night ended with me leaving without the car but only to return the next night. From here I was ready to make a deal but Jeff was not working that day. Instead I met with Mike, who picked right up where Jeff left off. We finished the deal and everything went about as smooth as I could have asked for. I would recommend this dealer to anyone looking for a car so they can have the same expierence that I did. More

We found Jeff very friendly and went over all of our options of purchasing vs. leasing a car with us in detail. We felt he was very caring and wanted to make sure that we understood all of the options options of purchasing vs. leasing a car with us in detail. We felt he was very caring and wanted to make sure that we understood all of the options that were in the car. He set up the bluetooth on the phone which was very helpful. He is an asset to your company. It was a pleasure working with Jeff. More

The staff was very friendly and accommadating. The salesperson was very knowledgeable. It was a "hassle" free experience. They offered great incentives that made it a good opportunity to buy at this salesperson was very knowledgeable. It was a "hassle" free experience. They offered great incentives that made it a good opportunity to buy at this time. More

My daughter, her fiance, & I stopped at Carman Lincoln Ford close to closing time on a Saturday night, with the intention of just looking around, when my daughter spotted a clean little '08 Pontia Lincoln Ford close to closing time on a Saturday night, with the intention of just looking around, when my daughter spotted a clean little '08 Pontiac G6. We were surprised by the sale price, because it was so low. Adam Johnson came out to assist us & was one of the most geniunely friendly sales associates my daughter had dealt with since she began looking for a new car a month ago. He was polite, courteous, and professional. He immediately put her at ease and always addressed her as the primary car buyer, not her fiance. Within a few minutes, she told me, "I want to buy a car from Adam" & "He has a smile you can trust." Neil Springer was also very friendly, polite, & professional. He made sure we understood all of our options & helped my daughter not only pick the finance option that was right for her, but was also the best deal for her too. At no time did we feel rushed or pressured, even though it was 2 hours after closing time. This was the best car buying experience we have ever had & we will definitely go back to look for our next vehicle! Thanks so much guys!! More

I've been a Carman customer since 2000 and this is the 6th new car I leased from them. They make getting a new car a pleasure and are true professionals. Bob Carty is one of the best people in any profe 6th new car I leased from them. They make getting a new car a pleasure and are true professionals. Bob Carty is one of the best people in any profession I've ever met. He is determined to help customers in every way possible. I will be a Carman customer for life. In addition to being a great organization, they sell superior cars. More

This is a wonderful dealership I really enjoyed driving the Lincoln Truck. I am looking forward into buying this truck for my wife's birthday. the Lincoln Truck. I am looking forward into buying this truck for my wife's birthday. More

These guys were the best in customer satisfaction with a great price, handling every question I had, and taking care of every little detail with extreme professionalism. It was a pleasure purchasing the car great price, handling every question I had, and taking care of every little detail with extreme professionalism. It was a pleasure purchasing the car which says it all. More