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Carman Ford Lincoln
New Castle, DE
1,346 Reviews
Carman Ford Lincoln is your New Castle, DE dealership located conveniently at the Route 13/40 split. Carman Auto Group has been a fixture in the community for over 45 years. Winners of the Prestigious Presidents Award for 6 straight years and Dealer Rater Dealer of the Year Award for 2022. Stop in Carman Ford Lincoln to see why we are DRIVEN BY THE BEST.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,346 reviews
April 16, 2013
From the moment I stepped out of my car I enjoyed my experience. Dan greeted me, then allowed me space to walk around independently. He offered insight and help, but didn't put uncomfortable pressure on experience. Dan greeted me, then allowed me space to walk around independently. He offered insight and help, but didn't put uncomfortable pressure on me at any point. This is huge for me. I want help/support but not pressure. When I had decided that I was truly interested in one of their vehicles, he made the whole process seamless. Both the GM and finance manager were incredibly friendly and helpful, as well. The finance manager, Bob Hapner got me a rate the is close to a new car rate... Great job all around. I would recommend Dan Shine to any of my friends and family. I will definitely use this dealer when my wife is up for a new car. More
by brookenship
Employees Worked With
April 15, 2013
I ordered a new modeled 2013 Lincoln MKZ in the Fall of 2012. Due to cricumstances out Carman's the production of the vehicle was delayed. Howver the team at Carman undesatood my anxiety and continued to k 2012. Due to cricumstances out Carman's the production of the vehicle was delayed. Howver the team at Carman undesatood my anxiety and continued to keep me updated on the prordering process. Beginnng withe the professional service set by Larry Giacchino, the team led by Andrew Krueck ,who was very helpful in assisting me with my selection from engine type to color and options. False deadlines were not made and final delivery was made a pleasure with the service provided by Sales consultant Dan Shine. His knowledge of this new vehicle was very impressive and helpful. Business manger Dan Miller was very pleasant and knowledgable in handling the final paperwork. No one on the Carman team made me feel any type of pressure to add upgrades or additional features. I would highly recommend Carman Ford Lincoln to anyone who is considereing purchasing a vehicle. More
by chris8160
April 13, 2013
Jacob, Andrew and Chris were all very helpful. Went above and beyond to accommodate my unique situation. I was able to trade in two cars and only purchase one. I will definitely buy here again. and beyond to accommodate my unique situation. I was able to trade in two cars and only purchase one. I will definitely buy here again. More
by jmondelli
April 03, 2013
I have bought many cars in the past. Al Seeney is the best car salesman that I have ever had the pleasure of working with. He is very knowledgable about about the cars that he sales. When I decide to pur best car salesman that I have ever had the pleasure of working with. He is very knowledgable about about the cars that he sales. When I decide to purchase another car in the future I will definitely use Al Seeney. More
by Pwalker12
April 01, 2013
Made a fool of me and my family. Sold a truck that we had a deposit on. Totally screwed me. Managers have no conscience. Cant remember the last time anything this crazy has happened to me. a deposit on. Totally screwed me. Managers have no conscience. Cant remember the last time anything this crazy has happened to me. More
by Mspera
Employees Worked With
March 29, 2013
Jeff Satterly greeted us as soon as we walked into the showroom. He took us right out to look at the Escapes we were interested in. We took a test drive and he was very knowledgeable about the vehicle. showroom. He took us right out to look at the Escapes we were interested in. We took a test drive and he was very knowledgeable about the vehicle. He made our purchase our best vehicle purchase experience. More
by CyndiDaniels188
March 28, 2013
Working with Vance Pennington and Mike Sipala made our experience at Carman Ford Lincoln an easy one. They were both very knowledgeable and helpful when it came to any questions we had regarding our trade experience at Carman Ford Lincoln an easy one. They were both very knowledgeable and helpful when it came to any questions we had regarding our trade-in process and the purchase of our pre-owned vehicle. I would definitely recommend this dealership to anyone who is looking to buy a vehicle that wants a stressfree and easy experience. More
by sanchez428
Employees Worked With
Vance Pennington, Mike Sipala
March 21, 2013
Overall great experience. Greg did not pressure us and we were able to take our time before making a hasty decision about our investment. I will go back again. we were able to take our time before making a hasty decision about our investment. I will go back again. More
by nancyravertward
Employees Worked With
March 19, 2013
Our experience at Carmen Ford Lincoln was awesome! The stigma that we have associated with car dealerships was changed after our experience at Carmen. We enjoyed the casual atmosphere, friendliness of the stigma that we have associated with car dealerships was changed after our experience at Carmen. We enjoyed the casual atmosphere, friendliness of the staff and willingness to please their customer......US! Throughout the entire process, Adam displayed patience, professionalism and a good sense of humor. It will be a pleasure to visit Carmen Ford Lincoln in the future as we will not "dread" walking into this dealership to shop for a new car! Dave and Sherry Proud owners of 2 Ford vehicles More
by gatord413
Employees Worked With
and Bob, Financial, Mike Sipala
March 15, 2013
from start to finish we were kept up to how repairs were comming along. when job was completed we were notified and was very pleased with finish product. comming along. when job was completed we were notified and was very pleased with finish product. More
by heac2146
Employees Worked With
lashawn and mario
