Carman Chrysler Jeep Dodge - Service Center

Always a Pleasure. I always come to Carman for work on my Jeep. They always take care of me above and beyond. The employees know me by name when I walk in the dealership I always come to Carman for work on my Jeep. They always take care of me above and beyond. The employees know me by name when I walk in the dealership and always take a moment to say hello. Its that kind of personal touch that keeps me coming back. Plus the level of work they do is top notch. I do a lot of work on my Jeep with my own two hands and when I need service there is no one I trust more than Carman Jeep. Of the 5 Jeeps I have owned I bought 3 from Carman Jeep. More

Awesome experience ! Won't go to anyone else! I had an awesome experience with joe and Tony. I Won't go to anyone else to get my car serviced ! Very friendly fast and professional. I had an awesome experience with joe and Tony. I Won't go to anyone else to get my car serviced ! Very friendly fast and professional. More

Another happy customer Always take my Chrysler vehicles to these guys because they are honest and straight forward. No beating around the bush here. Great job team!! Keep up Always take my Chrysler vehicles to these guys because they are honest and straight forward. No beating around the bush here. Great job team!! Keep up the great work!!!! More

A great crew. I have always been treated great by the guys at the counter. They are such hard working men. I say each one deserves a pay raise, and a bonus..... I have always been treated great by the guys at the counter. They are such hard working men. I say each one deserves a pay raise, and a bonus...... GREAT BUNCH OF PEOPLE. More

Friendliest Customer Service From Service Managers I have been taking my Jeep Cherokee here for 8 years. I couldn't ask for friendlier Service Managers. No matter the issue, non-issue, time, day, or I have been taking my Jeep Cherokee here for 8 years. I couldn't ask for friendlier Service Managers. No matter the issue, non-issue, time, day, or customer - Tony and Dave are beyond friendly and helpful. I have witnessed them interact with irate and rude customers, and they don't falter from their positive manner. They answer the phone and respond in person with the same level of professionalism and happiness. I would consider purchasing a Chrysler, Jeep, or Dodge as my next vehicle simply on the strength of Tony and Dave. :) Thank you for being the positive gentlemen that you are! More

Exceptional customer service CHRIS WAS VERY HELPFUL IN GETTING ME IN WITHOUT AN APPOINTMENT DUE AN EMERGENCY SERVICE. CHRIS IS A VERY DEVOTED EMPLOYEE! CHRIS IS THE BEST! , CHRIS WAS VERY HELPFUL IN GETTING ME IN WITHOUT AN APPOINTMENT DUE AN EMERGENCY SERVICE. CHRIS IS A VERY DEVOTED EMPLOYEE! CHRIS IS THE BEST! , More

Terrible service Called on a Tuesday and made an appointment for Friday to have repairs done. Dropped the vehicle off the night before so it would be there early. My j Called on a Tuesday and made an appointment for Friday to have repairs done. Dropped the vehicle off the night before so it would be there early. My jeep never made it into the shop!! No one called me. Very disappointed. I would never recommend Carman to anyone. More

TERRIBLE CUSTOMER SERVICE IN THE SERVICE DEPT!!! Review of Carman Chrysler Deep Dodge • Sales Department; 10 • Service department; ZERO I will begin my review by giving the Sales Department at Carm Review of Carman Chrysler Deep Dodge • Sales Department; 10 • Service department; ZERO I will begin my review by giving the Sales Department at Carman Chrysler Jeep Dodge a 10. They were very helpful and did everything they could to get me into my beautiful car which I am extremely thankful for; however, the awful treatment I’ve consistently received from the service department has more than tarnished this dealership’s image overall and has caused them to lose my future business and those of my family and friends. STAY AWAY FROM THIS DEALER FOR SERVICE!!! This place is an absolute JOKE when it comes to service. • Their “service” associates are rude and the service department does not take appointments. I had to take my car in for service and asked if I could make an appointment because I had a newborn and needed to ensure I had my car at a certain time during the day to pick him up. I was told in a very rude tone “Sorry. We don’t take appointments”. Astonished at this I reached out to the manager and – surprise – an appointment was made. So my first experience starts off with a hassle?! Who needs that? • Shoddy service at best. My next awful experience was when I had to take my car back in for an issue with the door as well as to get the battery replaced in my key fob. When I arrived to pick my car up, Tony (who I witnessed being rude to another customer) told me “the key fob is fine, it doesn’t need a battery because they checked”. Low and behold, I went out to my car and guess what?!? The car dashboard says plain as day “key battery needed”. So, I went back in to tell Tony what the dashboard said and yep, you guessed it, the battery DID need to be replaced. So either no one checked it as I was told, or someone in the service department can’t read. • The customer is continually and consistently inconvenienced. My most recent experience has been the worst by far. My car had to go back in for service for a squeaky seat. One would think this would be a relatively easy fix right? Wrong! My husband dropped the car off for me and asked the service department to please call him with what they think the issue is and how long they’ll need the car to fix it. The first words out of their mouth? “We’ll take a look at it but we don’t think there’s anything we can do for the seat” WHAT?! Tell me it’s going to take a month to fix it, tell me you’re going to have to dismantle the entire car, tell me the squeak was caused by aliens but don’t tell me “There’s NOTHING you can do” - - there’s ALWAYS something that every company can do for their customer to fix a problem. Not surprisingly the service department never calls us; my husband had to call them. They tell him the car is done and ready for pick up. He gets there and they say the all-infuriating words “there was nothing we could do”. What does “done” mean then?!? Since this was completely unacceptable I emailed the manager. He tells us to bring it BACK in and they will look at it. So we take the car back, the manager looks at it and says a part needs to be ordered and they’ll call us when it’s in. A week later still no call so my husband HAS to call them of course; my husband takes the car BACK in, asks if it can please be ready by a specific time and asks to please be called with an update. Guess what – no call. He had to call them. They say “it’s ready” - - he goes to pick it up and they say “sorry, nothing was done because only a portion of the parts that are needed came in”. WHAT?! He was then given an appointment card (with no appointment on it) and told he’d receive a call when ALL of the parts came in. SHOCKER – we never received a call! We had to call them yet AGAIN! And to top it all off with the dropping off and picking up, you can’t do a late night drop off for the next day because they close the lot after hours and you can’t drop off early because they don’t open until 8am! To say my experiences with the Carman Chrysler Jeep Dodge service department have been nothing short of completely frustrating is being nice. It never ceases to amaze me when a company – especially an auto dealership in our country’s struggling economy – treats their customers and RETURN customers at that – with such disrespect and then thinks it will not hurt their business in the long run. To have to go back and forth THREE times over TWO months to get a simple seat issue taken care of is completely unacceptable. They were given more than enough opportunities to “get it right” and failed miserably each time. I am so glad to be done with them and will be taking all future business elsewhere. Hopefully this review will help save another would-be customer from experiencing the same treatment I did. Sincerely, Katie Evans PS - - I will be posting this review to social media as well. More

I showed up with a problem and no appointment. Pat immediately said he could help me that day, listened to my issue, got the vehicle inside and fixed it within an hour. The entire experience was great immediately said he could help me that day, listened to my issue, got the vehicle inside and fixed it within an hour. The entire experience was great. More