Carman Chrysler Jeep Dodge - Service Center

Service is great ! Jim is outstanding. He is professional, timely, pleasant and takes the time to go over in detail what you can expect and setting expectations is key t Jim is outstanding. He is professional, timely, pleasant and takes the time to go over in detail what you can expect and setting expectations is key to a great experience. More

Service staff was friendly & responsive The Service staff was friendly & responsive. Service department would benefit from an expansion (staffing levels) having to schedule over a week in a The Service staff was friendly & responsive. Service department would benefit from an expansion (staffing levels) having to schedule over a week in advance for an oil change & tire rotation is a little excessive. Additionally the waiting area needs an upgrade. Seats were very uncomfortable. The water from the cooler had a chemical taste to it. And the climate control is less than ideal. Maybe I am spoiled but the Price dealership (New Castle) is a very hard act to follow. More

Over priced !!!!!!!! I took my 2013 Ram 3500 to get oil, oil filter and fuel filters changed. I was not happy with the price they charged me $194.93 in labor to change bo I took my 2013 Ram 3500 to get oil, oil filter and fuel filters changed. I was not happy with the price they charged me $194.93 in labor to change both fuel filters plus cost of filters and oil change for a grand total of $504.72. It cost me less to get a preventative matienance oil change and filters on my Peterbilt C15 Cat. They did a poor job with cleaning up,oil dripped all over under carriage and no floor mats or seat covers. I received the same service at different dealer it was $162.19 cheaper. More

Emergency Service My 2013 Jeep Patriot became undrivable late at night, due to a faulty Electronic Throttle Control. AAA towed my car to the dealership. With no appoi My 2013 Jeep Patriot became undrivable late at night, due to a faulty Electronic Throttle Control. AAA towed my car to the dealership. With no appointment, the next morning, they started working on my car and it was finished by mid-day. The communication from the dealership about the status of my repair was excellent. The personnel were extremely friendly. Great experience!!! More

Good experience, quick service, paid $66 for oils change an Good experience, quick service, paid $66 for oil change and tire rotation. A little pricey I think but Nice folks at Carman. Otherwise all good. Joe F Good experience, quick service, paid $66 for oil change and tire rotation. A little pricey I think but Nice folks at Carman. Otherwise all good. Joe Farenski is the man... More

my ptcruiser they respond to my rescue and the car was ready before it supost to. great team. at first they told that the parts had to be order from New York but t they respond to my rescue and the car was ready before it supost to. great team. at first they told that the parts had to be order from New York but they called me and that they where able to find it locally. More

Bad Oil Change I got a coupon in the mail a couple weeks ago to get an oil change for $29.95, so I took them up on it and went it today. I had an appointment set fo I got a coupon in the mail a couple weeks ago to get an oil change for $29.95, so I took them up on it and went it today. I had an appointment set for 8:30am. When pulling into the lot, I noticed a large sign that said "Free tire rotation with any paid service". I arrived at the counter at precisely 8:30am and handed over the coupon. The guy at the counter asked if I wanted a tire rotation also. I said sure, the sign out front says it's free. He told me that is not the case when using a coupon, so I promptly declined the extra service. I then sat and waited for the next 75 minutes for my oil change to be completed. Once done, I went to pay and was given a bill for $30.73. This is Delaware, where there is no sales tax. I asked why I was being charged more than what the coupon said. I was given an explanation that amounted to hidden charges..."possibly an extra quart of oil, or oil disposal fee, yada, yada, yada...". I was then told that "everyone does this." Some people may ask why I would get upset over $0.79. I mean, it's not even $1, so why put up a fuss? Well, why does a company, who makes millions each year, have to charge an extra $0.79? I don't make millions each year, so that $0.79 is worth more to me. On top of that, it's principle. They have a large sign giving away free tire rotation (but not if you use a coupon)? And they somehow cannot afford to dispose of the oil they remove from my vehicle without charging me an extra $0.79? I'll find another place to do my oil change. A place that doesn't have hidden charges. If you want to charge me $30.73 for an oil change, put that price on the coupon. It's that simple. EDIT: After communications with the service dept, I was offered compensation to my satisfaction. I will give them another chance and hope all goes well in the future. More

pcm problem , very satisfied with mark's ability to handle t excellant communications, very helpful in resolving my pcm problem for dmv inspection. I would highly recommend mark and this dealership for future s excellant communications, very helpful in resolving my pcm problem for dmv inspection. I would highly recommend mark and this dealership for future sales and service More

Good Service When I walked in, I got helped out immediately. The service was excellent. I would recommend Thai dealership to everyone. I'm glad I stopped by today When I walked in, I got helped out immediately. The service was excellent. I would recommend Thai dealership to everyone. I'm glad I stopped by today and was able to get a new car More

Schedule Maintenance Scheduled maintenance on 2014 Dodge Ram with Cummings, Oil change and Tire rotation priced a little high but expected for diesel service. Fuel filters Scheduled maintenance on 2014 Dodge Ram with Cummings, Oil change and Tire rotation priced a little high but expected for diesel service. Fuel filters change was $ 350.00 for both filters, seemed a little pricey, but foolish not to have changed. Service did not reset in truck computer for oil and filter, would think they would. Serviced recalls as well. Never got price for installation of back up camera as asked. All Service got completed on time when they said it would. More