Carman Chrysler Jeep Dodge - Service Center

Stay clear! email sent to dealer: Let me get the full story down for you on my 2013 ram 2500 crew cab diesel which was brought in for rough idle, recall, warning email sent to dealer: Let me get the full story down for you on my 2013 ram 2500 crew cab diesel which was brought in for rough idle, recall, warning codes and engine light. I came in person with my vin number to the service department at Carmen to make an appointment on about 2/15/16. The first my vehicle could be looked at would be 2/25 the date was made and my vin number was not taken. On 2/22 I called and talked to Mark about the recall notice I received and offered my vin number again hoping to save time waiting for parts, the vin number was refused. I dropped my truck off around 4pm on 2/24, 15 minutes later Mark called asking if I had the keys to the vehicle. He had left them in the ignition and they were not there. I had seen them in the ignition in front of the dealership when I left, which didn't leave me a good feeling. Mark called me again late morning on the 25th to let me know they haven't been able to get my truck in the shop. Also that only two techs could work on the vehicle and that one of them was out sick. This left me with more frustration and thinking that if my vin number was taken a tech capable of working on diesels could have been scheduled. Late that day Mark informed me that my vehicle would need an injector which would take 2 days to arrive. Mark called twice on 2/29 first to say the part was on the ups truck then around 5pm to say that he’s looking at my truck it’s still apart the tech left and won't answer the cell phone. Again leaving me wondering if I left my vehicle in the wrong place. Then very early on 3/1 Mark informed me that your dealership did not have a removal tool for my injector and that they were trying to borrow one. Now I'm pretty sure that the tech knew nothing about my vehicle! He could have watched YouTube when my injector was diagnosed and figured out he needed a special tool 4 days before. When I picked up my truck the engine idled rough, There was a new warning light on, and the info was still telling me to perform service. Back inside Mark sends the tech out with me who says the engine may smooth out after driving, the light was traction control and was on when he got the vehicle, and the perform service must be something else. Well when I came in I was informed that I would be responsible for a diagnostic charge if I didn't have the work done. Can’t you tell from the diagnostic what the lights and the codes are? The truck ran no better when I left than when I brought it to you! The perform service code is still blinking at me after being in your shop for several days. Now I have a traction control light on that had never been on. I have a snow removal business and need my four wheel drive! Your tech just ignored it. I left the dealership at this time since I could see I was getting no where and that this tech wasn't capable anyway. One last thing, I have 2 witnesses that saw me show your tech a wire harness in the engine compartment that was left unplugged. When I showed your tech he really didn't know what to say just that he forgot. I really think that my traction control light may be something that your tech forgot to plug back in! More

Goodyear tires A 2009 Jeep Compass with 26,000, tires have dry rot. Went to dealer, they sent me on a wild goose chase to a Goodyear dealer. Plus dealer told me, i A 2009 Jeep Compass with 26,000, tires have dry rot. Went to dealer, they sent me on a wild goose chase to a Goodyear dealer. Plus dealer told me, if I wanted new tires, they could not install before Feb, it was the middle of Jan. Finally found the right Goodyear dealer and they told me front tire ball joint was loose and needed to be fixed before I stall new tire (I agree). Carman did not help me at all. Not saying much about helping me at all. I feel they just want to sell cars and after that you are on your own! More

Rescheduled simple oil change before holidays I work in customer service and deal with issues and complaints often so when my wife schedules an apt I figure business as usual. Right before Christm I work in customer service and deal with issues and complaints often so when my wife schedules an apt I figure business as usual. Right before Christmas we receive a voicemail stating we can not complete your oil change because we do not have enough techs. This is not the way you deal with customers and a shortage of staffing is not the scheduled customers problem. Offer overtime ask for extra help who knows maybe do not schedule so many appointments if you do not want business. Simple process your mistake your resolution offer compensation or something for the customer. Poorly run service department More

Great service Great Customer Service!!! I have been having service done for years at Carman. Had a problem with service on my vehicle the GM Joe contacted me the i Great Customer Service!!! I have been having service done for years at Carman. Had a problem with service on my vehicle the GM Joe contacted me the issue was addressed and solved immediately. Thanks Joe More

Very good oil change I had an appointment at 10. I showed up on time. Chris helped out. After getting my paperwork in order (special to me for this one time), Chris told m I had an appointment at 10. I showed up on time. Chris helped out. After getting my paperwork in order (special to me for this one time), Chris told me they would get my truck in within about 15 minutes and it would take about an hour to complete. About 50 minutes later, Chris came to get me. My truck was done. I'm happy it was done, with no troubles, in less time than I was told. More

pleasant The service advisors were very busy but took the time to acknowledge your presence. apologized for the delay. The scheduled appointment time made thin The service advisors were very busy but took the time to acknowledge your presence. apologized for the delay. The scheduled appointment time made things so much more smoothly. Thanks More

Maitenance I have to say that the service and schedule of your vehicles purchased from Carmen has been excellent. I receive a reminder call to schedule needed s I have to say that the service and schedule of your vehicles purchased from Carmen has been excellent. I receive a reminder call to schedule needed services and after the service I receive a call asking how my experience was. I really appreciate this kind of attention to service and detail as I frequently have a very busy schedule myself. I want to also mention how fast I receive my vehicle back. Needless to say I am very impressed and would recommend this dealership to all my friends. More

Service Desk I dealt with Chris Southard at the service desk. He was extremely polite and really cared about my issue! He took great pains to explain the situati I dealt with Chris Southard at the service desk. He was extremely polite and really cared about my issue! He took great pains to explain the situation to me so that I had a complete understanding of my issue and the means they took to correct it. I think that is highly commendable considering most women are "sitting ducks" when it comes to automotive shops. Definitely a plus in my book! More

Work covered by warranty & done well The Service Department was exactly what I had hoped would be there for me when I bought my new car and its warranty several years ago. When one o The Service Department was exactly what I had hoped would be there for me when I bought my new car and its warranty several years ago. When one of the car windows would not close in a week of frequent heavy rain, I was worried about getting the repair right away. The Service Advisor and techs worked me into the schedule and fixed the problem under warranty the same day that I called. I liked the way they communicated, too. Having shuttle service also helped me. More