Carman Chrysler Jeep Dodge - Service Center

Rescheduled simple oil change before holidays I work in customer service and deal with issues and complaints often so when my wife schedules an apt I figure business as usual. Right before Christm I work in customer service and deal with issues and complaints often so when my wife schedules an apt I figure business as usual. Right before Christmas we receive a voicemail stating we can not complete your oil change because we do not have enough techs. This is not the way you deal with customers and a shortage of staffing is not the scheduled customers problem. Offer overtime ask for extra help who knows maybe do not schedule so many appointments if you do not want business. Simple process your mistake your resolution offer compensation or something for the customer. Poorly run service department More

Great service Great Customer Service!!! I have been having service done for years at Carman. Had a problem with service on my vehicle the GM Joe contacted me the i Great Customer Service!!! I have been having service done for years at Carman. Had a problem with service on my vehicle the GM Joe contacted me the issue was addressed and solved immediately. Thanks Joe More

Very good oil change I had an appointment at 10. I showed up on time. Chris helped out. After getting my paperwork in order (special to me for this one time), Chris told m I had an appointment at 10. I showed up on time. Chris helped out. After getting my paperwork in order (special to me for this one time), Chris told me they would get my truck in within about 15 minutes and it would take about an hour to complete. About 50 minutes later, Chris came to get me. My truck was done. I'm happy it was done, with no troubles, in less time than I was told. More

pleasant The service advisors were very busy but took the time to acknowledge your presence. apologized for the delay. The scheduled appointment time made thin The service advisors were very busy but took the time to acknowledge your presence. apologized for the delay. The scheduled appointment time made things so much more smoothly. Thanks More

Maitenance I have to say that the service and schedule of your vehicles purchased from Carmen has been excellent. I receive a reminder call to schedule needed s I have to say that the service and schedule of your vehicles purchased from Carmen has been excellent. I receive a reminder call to schedule needed services and after the service I receive a call asking how my experience was. I really appreciate this kind of attention to service and detail as I frequently have a very busy schedule myself. I want to also mention how fast I receive my vehicle back. Needless to say I am very impressed and would recommend this dealership to all my friends. More

Service Desk I dealt with Chris Southard at the service desk. He was extremely polite and really cared about my issue! He took great pains to explain the situati I dealt with Chris Southard at the service desk. He was extremely polite and really cared about my issue! He took great pains to explain the situation to me so that I had a complete understanding of my issue and the means they took to correct it. I think that is highly commendable considering most women are "sitting ducks" when it comes to automotive shops. Definitely a plus in my book! More

Work covered by warranty & done well The Service Department was exactly what I had hoped would be there for me when I bought my new car and its warranty several years ago. When one o The Service Department was exactly what I had hoped would be there for me when I bought my new car and its warranty several years ago. When one of the car windows would not close in a week of frequent heavy rain, I was worried about getting the repair right away. The Service Advisor and techs worked me into the schedule and fixed the problem under warranty the same day that I called. I liked the way they communicated, too. Having shuttle service also helped me. More

Great Service It was my first time getting service there and I parked all the way around back. Mark walked all the way around to get the car for me. It was my first time getting service there and I parked all the way around back. Mark walked all the way around to get the car for me. More

Service Appointment The good: because my wrangler is still under warranty, they fixed the broken oil sensor and upgraded my software (not the worthless GPS) at no cost. The good: because my wrangler is still under warranty, they fixed the broken oil sensor and upgraded my software (not the worthless GPS) at no cost. The bad: they opened late and there were two different customers waiting on the side of the highway to drop off vehicles in the morning. When I went in to pick up my jeep I wasn't greeted, wasn't told where the vehicle was and was basically just flatly asked "last name?" And then handed my printout and key with no other words. I don't need a welcoming committee but it was just rude and off putting. I'll be taking my wrangler to the other dealership on Kirkwood Highway next time. More