Carman Chrysler Jeep Dodge - Service Center

I own a $60,000 paper weight I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed o I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed of 5mph unless I had the DEF system serviced at the dealer. So I contacted Carman Chrysler, Jeep, Dodge in New Castle, DE for help. Initially, they treated me as if I were stupid on the phone and told me to just add DEF fluid in to the truck. After explaining, again, that the DEF tank was not empty, they advised I bring the truck in for service. I dropped the truck off Thursday night and luckily was able to borrow a relatives car so that I could still go to work the next day. It was my understanding that Carman would contact me today with an update on what was wrong. I was wrong. I eventually had to call them only to speak with an extremely unhelpful service representative named Tony. Tony told me the part they need is on back order and that he doesn't know when it will be fixed. Meanwhile, no regard for my obligations and work schedule of needing a vehicle. To make matters worse, I asked Tony if the service would be covered under the warranty. Tony did not know if it was covered. How is it possible to know what is wrong with a vehicle, know the parts needed to fix it, but not know if it's covered under warranty? Fed up with Tony's lack of answers, I contacted Ram (800 992-1997) and the representative I talked to informed that Tony hadn't even ordered the part to fix my truck yet. After trying to help me, she informed me that until the part is ordered, she is unable to submit a request for a loaner car for me to use. Finally, a few hours later, Carman ordered the part, and a request was submitted for a loaner car. Then I find out that the request for a loaner car takes 1-2 business days. Here I am, Friday night, no truck, no loaner, no way to get around, and most importantly, no answers. I bought a truck for nearly $60k and after 21k miles, not only am I unable to use it, but I can't even receive a loaner car so that I can go to work? What am I supposed to do? More

Worst Service EVER! I don't know where to start honestly however I have a Dodge Avenger that has been to this service center two times in two weeks for transmission issue I don't know where to start honestly however I have a Dodge Avenger that has been to this service center two times in two weeks for transmission issues!! Tonight would have been the third time in over two weeks however I decided to go to a reputable service center at Newark Dodge and have it fixed the right way the first time!!Unfortunately, I have dealt with Mark both times and he refused to go over what was wrong with the transmission both times after I specifically asked what they did to "fix it"". He was rude and short with me after I questioned the work his shop had done. The transmission is covered under warranty and yet they continue to put my life in jeopardy as each time the transmission failed it was on a very busy highway or in the middle of an intersection. They can't accept cars onto their lot after hours as they lock up like Ft Knox overnight. They will not call you back after you ask them to do so multiple times. Mr know it all Mark stated the first time this issue came about the car would be ready by the next day...well guess what it wasn't as they needed additional parts...you don't what parts you need when you first looked at it? Rookie move! No shuttle service was ever offered and only a lot of broken promises and never any follow through to take care of the customer. Stay away from this service center you will not be satisfied. Dodge transmissions have been known to be junk but this certainly is an eye opener/ Never Dodge again!! Mary W. More

Excellent Service Advisor Tony Trotta went out of his way to provide excellent service. Scheduling and delivering my vehicle ensuring it was ready for my trip. He also provide Tony Trotta went out of his way to provide excellent service. Scheduling and delivering my vehicle ensuring it was ready for my trip. He also provided additional service that another dealer was unable to complete prior to my trip. Tony's concern was to ensure us great customer service and a vehicle that was properly services to eliminate any problems during our trip. I would highly recommend if you need service to call and speak with Tony. Hw has earned our business. More

2015 Promaster City Buying process was easy and good. Have had several recall issues with the vehicle, and has been somewhat frustrating, but these guys have been great t Buying process was easy and good. Have had several recall issues with the vehicle, and has been somewhat frustrating, but these guys have been great to work with, and as helpful as they could be in this situation. More

Wonderful Service! I have never taken my 2012 Fiat 500C Pop anywhere else. Tony is extremely knowledgeable an has never tried to 'up the price.' I bent a rim hitting a I have never taken my 2012 Fiat 500C Pop anywhere else. Tony is extremely knowledgeable an has never tried to 'up the price.' I bent a rim hitting a pot hole last year. Tony made and appointment for me the next day on my lunch hour. I took it in and within 15 minutes I had a new rim! I thought it would cost a fortune but I was wrong. Including the new hub cap, I paid less than $65 dollars. When I took it in for a burnt out headlight, I was done in less than 10 minutes. I see how busy they are and expect to wait a long time for my car to be serviced but I have been pleasantly surprised at how quick things move. About a month ago my car would not start. I call Tony and he said if I could get a jump to bring it right into the shop. The way I was parked at work it would be impossible to jump it. Tony was such a big help and gave me the number to the Fiat Road Service who was going to tow it in for me for free. When they got to my work, the driver confirmed it was my battery, took out his battery box and it started. I immediately took it to Carman and Tony ran a full scan of the engine to be 100% sure nothing else was wrong. He came in and told me the scan could take up to 30-45 minutes. It was done within 30 minutes and my new battery was installed. The entire wait time was about 40 minutes. I won't ever take my Fiat any where else. Tony and the team are the best I've ever dealt with. Quick to schedule appointments, they work around my schedule, stay late to finish a job, open late some days. What more could I ask for? Love Carman service! Keep up the good work, I'll be in soon for my oil change! More

Don't get work done here Over $600 to replace a starter,$420 in labor....not cool. And it took two days to get it done,I called Next closest jeep dealer and asked how much fo Over $600 to replace a starter,$420 in labor....not cool. And it took two days to get it done,I called Next closest jeep dealer and asked how much for the same job told me$240 labor $195 parts big difference.. More

Very poor service response I took my 2012 Fiat in to have the skid plate repaired. It is obvious that the damage to the skid plate occurred during an oil change or other servic I took my 2012 Fiat in to have the skid plate repaired. It is obvious that the damage to the skid plate occurred during an oil change or other service at this dealership as the car has never been serviced anywhere else in nearly four years. I was informed of this damage at Valvoline where I took the car for a routine oil change in that I could not wait the nearly two weeks for an appointment at Carman. Carman refuses to own up to this damage and would charge me $200 for the repair. I will now have to seek Fiat service elsewhere. I cannot remotely recommend Carman service for even the most minor service. More

Horrible Service Center I recently dropped my 2012 Dodge Ram 1500 off on Aug 5th 2016 to have it serviced. The problem was a Shift Solenoid issue inside the transmission whic I recently dropped my 2012 Dodge Ram 1500 off on Aug 5th 2016 to have it serviced. The problem was a Shift Solenoid issue inside the transmission which is covered by my Power train Warranty. When I dropped it off the AC and everything worked fine other then it would only run in 4th gear due to the shift solenoid. They then call me and tell me that my TCM (Transmission Control Module) was bad and would cost about $1100 and not covered by warranty. So i picked vehicle up and Air Conditioning no longer worked. I then did my homework and found out that they blew a fuse, didn't even try to diagnose the issue and just said that it was the TCM. I swapped out the fuse, the AC started working again and the TCM code went away. Since then, I have taken to another dealership and they have fixed the only problem I had which was a faulty shift solenoid. To make things worse, I have had to pay Carman $120 for an uncovered warranty issue that they caused which was only a blown fuse that they caused. I have also tried to reach out to their Service director after and automated recording phone call was made from him and have yet to hear back. Which I don't think that I ever will. So if you need work to your vehicle, take your service elsewhere unless you want more problems then what you brought it in with. Thank You, Brian I. More