Carman Chrysler Jeep Dodge - Service Center

OK Purchase, Horrible Service I purchased a new 2017 Ram 1500 on 12/31/2017. When I arrived the dealership had no heat. Not a big deal the sales people were staying warm with spa I purchased a new 2017 Ram 1500 on 12/31/2017. When I arrived the dealership had no heat. Not a big deal the sales people were staying warm with space heaters, granted no one ever offered one to me or even a warm cup of coffee/tea during the sales process. I left satisfied thinking I got a good deal and a fair trade in value for my old Ram 2500. I returned on 1/2/2018 to bring in my title and with a few small issues with my new vehicle. I was promptly shown to the service writer, Matt, and made an appointment for later that week 1/5/2018, to have the front park sensor looked at. I was told that the service would take a half to a full day to repair. Over the course of the next day more issues came up including a grinding noise in the front end while reversing over a bump. I returned to the dealership 1/3/2018 annoyed and told them I was dropping the vehicle off and required a loaner until my new vehicle was repaired. Their response was I needed to make an appointment and they don’t do loaners. This is an unacceptable response to a vehicle purchaseed three days earlier with ~150 total miles on it. I asked that a manager take a test drive to show the noises/faults to. Joeseph (the GM) refused and sent a tech instead after placating the situation. The initial response I received was that it may be a software issue until I showed multiple pictures of he display and videos of the noises experienced. The tech, Tim, who was by far the most helpful was able to diagnose the issue as a bad park sensor and a rubbing fender liner. I was told by the service writer that the body shop was going to take care of these issues as well as an improper door alignment and the vehicle should be done by 1/6/2018. I spoke with the service department again on 1/5/2018 and the vehicle hadn’t been taken to the body shop yet. 1/6/2018 still waiting on parts but the vehicle would be done on Monday 1/8/2018. 1/8/2018 the vehicle needs to be completed by the body shop and will be done 1/9/2018 by noon. 1/9/2018 10:30 the dealer needed to install the sensor (this was originally to be done by the body shop). 1/9/2018 the vehicle was finally ready for pick up at 3:30PM. After filling out a new buyer survey I was contacted by the dealer and questioned as to why I gave them low remarks....Really? Missed deadlines, lied to about the status/who is enacting repairs, finger pointing. After multiple missed estimated times of delivery I finally received my new truck back from the dealer service. The issues had been resolved but the truck was covered in greasy hand prints (inside of windows and outside of doors) and salty foot prints (driver and passenger front floor mats). Absolutely no care was taken to clean the vehicle or even preserve the cleanliness of the vehicle. On 3/1/2018 I returned to the service department because the body shop painted park sensor was peeling. Jim Huey, the service manager, blamed the body shop and told me I needed to take it to them. When I explained it’s their body shop therefore their problem to fix he insisted that I take it to the body shop and. It them. I explained I didn’t know where the body shop was, the only directions I got was “It’s across the street”. After a back and forth it was finally explained that it was located behind their Ford dealer. When dealing with Carman’s body shop they were helpful and accommodating. They were in fact the only people during this entire process to empathize or appologize about the hassle of this whole process, the bulk of which was not their fault! Needless to say I will NEVER do business with Carman Dodge again. Their service is horrendous. From their GM down to their service writers it’s a business culture of not our fault. For a customer service oriented business they sure missed the mark by a long shot. More

Horrible service!!!, Rude service advisor 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid fi 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid filter change on the transmission and stated that was the problem, clogged filter for transmission. I asked clogged with what? they did not know. After that vehicle broke down again, same issue transmission, they replace more parts, got vehicle back and had the same issue with transmission, brought back to dealership, replace more transmission Parts, got vehicle back, same issue, now they ordered a rebuilt transmission from Chrysler. DUH! should have done that after the 1st time. Went to pick up vehicle after transmission was replaced, found mounting bolts that hold transmission to vehicle out of their mounting holes, told them I would not accept vehicle back until every bolt on transmission was checked, the service advisor seemed bothered that I would not take the vehicle back. Also wiring harnesses were not reattached to there mounting points. Very poor workmanship at this dealership. I am going to write a letter to the CEO of Fiat/Chrysler about them. More

Excellent Service and Follow Up Tony Trotta was the first service person I worked with when I bought my Charger from Carman Dodge in 2006 and has been providing excellent service for Tony Trotta was the first service person I worked with when I bought my Charger from Carman Dodge in 2006 and has been providing excellent service for the 11 years and 182,000 miles since. His straightforward and thorough explanation and resolution of any issues I've encountered is why I still find it difficult to trade my Charger in. I would highly recommend any Dodge owner to have their vehicle serviced here. They've always been knowledgeable, fair and honest while providing excellent service. The entire team should be commended! More

Fantastic service on my FIAT! I had taken my 2015 FIAT 500 Pop in for an oil change sometime between late January and early February. Everything that I could have possibly needed t I had taken my 2015 FIAT 500 Pop in for an oil change sometime between late January and early February. Everything that I could have possibly needed to have done to my car was done right, and I was satisfied with the service. The staff at the service center were relatively relaxed, cool people to deal with. More

Best dealer in town A great experience,wonderful service,nice people,fast response,from sales to mechanical,everything in Carman dealer it's great. They offer you free co A great experience,wonderful service,nice people,fast response,from sales to mechanical,everything in Carman dealer it's great. They offer you free coffee,magazines to read,internet access,so I said to myself What a wonderful world. Did you recognize the words? Yes that's right Louis Armstrong the greatest Louis Armstrong More

Regret Expensive oil change, put wrong filter on my jeep grand. Oil all in driveway now. Needed water pump two months after bought jeep.. Also overpaid.. I'm Expensive oil change, put wrong filter on my jeep grand. Oil all in driveway now. Needed water pump two months after bought jeep.. Also overpaid.. I'm very disappointed. Miss my Chevy truck... Hated I traded it in.. More

Always responsive Very trustworthy fortified by the example set by the owner, Larry Gianchino, through Joe Triboletti and very cordial sales staff supported by a motiva Very trustworthy fortified by the example set by the owner, Larry Gianchino, through Joe Triboletti and very cordial sales staff supported by a motivated service department. More

Another great trip to Carman! Took my Jeep to Carman for a routine oil change and had a great experience! The appointment was on time, finished on time, and the front desk staff w Took my Jeep to Carman for a routine oil change and had a great experience! The appointment was on time, finished on time, and the front desk staff was very pleasant and helpful! They also offered me a package deal on future oil change so I'll definitely be going back! More

Professionalism from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs More

I own a $60,000 paper weight I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed o I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed of 5mph unless I had the DEF system serviced at the dealer. So I contacted Carman Chrysler, Jeep, Dodge in New Castle, DE for help. Initially, they treated me as if I were stupid on the phone and told me to just add DEF fluid in to the truck. After explaining, again, that the DEF tank was not empty, they advised I bring the truck in for service. I dropped the truck off Thursday night and luckily was able to borrow a relatives car so that I could still go to work the next day. It was my understanding that Carman would contact me today with an update on what was wrong. I was wrong. I eventually had to call them only to speak with an extremely unhelpful service representative named Tony. Tony told me the part they need is on back order and that he doesn't know when it will be fixed. Meanwhile, no regard for my obligations and work schedule of needing a vehicle. To make matters worse, I asked Tony if the service would be covered under the warranty. Tony did not know if it was covered. How is it possible to know what is wrong with a vehicle, know the parts needed to fix it, but not know if it's covered under warranty? Fed up with Tony's lack of answers, I contacted Ram (800 992-1997) and the representative I talked to informed that Tony hadn't even ordered the part to fix my truck yet. After trying to help me, she informed me that until the part is ordered, she is unable to submit a request for a loaner car for me to use. Finally, a few hours later, Carman ordered the part, and a request was submitted for a loaner car. Then I find out that the request for a loaner car takes 1-2 business days. Here I am, Friday night, no truck, no loaner, no way to get around, and most importantly, no answers. I bought a truck for nearly $60k and after 21k miles, not only am I unable to use it, but I can't even receive a loaner car so that I can go to work? What am I supposed to do? More