Carman Chrysler Jeep Dodge - Service Center

Service Scam Brought my truck in for codes P1475,P0003,P003A and a few others. P1475 is associated with the Active Air box and or Map sensor. Not so much the Air b Brought my truck in for codes P1475,P0003,P003A and a few others. P1475 is associated with the Active Air box and or Map sensor. Not so much the Air box as it triggers a Message center alert not a CEL. Message center alert will not effect engine performance but the two can be related. Was told tech removed the Air box and inspected to verify inop. When I asked about P003A the turbo actuator they stated P1475 was the cause there is a restriction in the Air box and it needed a new air box. This new Air box for 385 plus 300 in labor may or may not fix the issue. They want to throw unwarranted parts at it at my expense before replacing the main problem. I didn't pay the 120 diagnostic fee due to failure to properly diagnose the issue,they were guessing. Once I got the truck back I found the Air box issue which was literally a 5 min extremely obvious issue. I have pics documenting the issue Ray Charles could have seen. Problem lies in the fact they lied about diagnosing the truck and still try to charge a fee. If they did in fact diagnose the truck one could have very easily found the problem and ruled out the air box as the cause. Like I said very simple I fixed the air box in 5 min cleared the code and the symptoms still persist without the presence of the P1475 code. They tried to rip me off and got caught. I broke the law by not paying for thier guess work but I try not to make it a habit of paying for a businesses incompetence. In the long run they will get paid but also got exposed for the crooks they are. Worth 120 bucks if it saves another person from this scam. Also they told me if I removed bad reviews they would fix my truck properly. More

OK Purchase, Horrible Service I purchased a new 2017 Ram 1500 on 12/31/2017. When I arrived the dealership had no heat. Not a big deal the sales people were staying warm with spa I purchased a new 2017 Ram 1500 on 12/31/2017. When I arrived the dealership had no heat. Not a big deal the sales people were staying warm with space heaters, granted no one ever offered one to me or even a warm cup of coffee/tea during the sales process. I left satisfied thinking I got a good deal and a fair trade in value for my old Ram 2500. I returned on 1/2/2018 to bring in my title and with a few small issues with my new vehicle. I was promptly shown to the service writer, Matt, and made an appointment for later that week 1/5/2018, to have the front park sensor looked at. I was told that the service would take a half to a full day to repair. Over the course of the next day more issues came up including a grinding noise in the front end while reversing over a bump. I returned to the dealership 1/3/2018 annoyed and told them I was dropping the vehicle off and required a loaner until my new vehicle was repaired. Their response was I needed to make an appointment and they don’t do loaners. This is an unacceptable response to a vehicle purchaseed three days earlier with ~150 total miles on it. I asked that a manager take a test drive to show the noises/faults to. Joeseph (the GM) refused and sent a tech instead after placating the situation. The initial response I received was that it may be a software issue until I showed multiple pictures of he display and videos of the noises experienced. The tech, Tim, who was by far the most helpful was able to diagnose the issue as a bad park sensor and a rubbing fender liner. I was told by the service writer that the body shop was going to take care of these issues as well as an improper door alignment and the vehicle should be done by 1/6/2018. I spoke with the service department again on 1/5/2018 and the vehicle hadn’t been taken to the body shop yet. 1/6/2018 still waiting on parts but the vehicle would be done on Monday 1/8/2018. 1/8/2018 the vehicle needs to be completed by the body shop and will be done 1/9/2018 by noon. 1/9/2018 10:30 the dealer needed to install the sensor (this was originally to be done by the body shop). 1/9/2018 the vehicle was finally ready for pick up at 3:30PM. After filling out a new buyer survey I was contacted by the dealer and questioned as to why I gave them low remarks....Really? Missed deadlines, lied to about the status/who is enacting repairs, finger pointing. After multiple missed estimated times of delivery I finally received my new truck back from the dealer service. The issues had been resolved but the truck was covered in greasy hand prints (inside of windows and outside of doors) and salty foot prints (driver and passenger front floor mats). Absolutely no care was taken to clean the vehicle or even preserve the cleanliness of the vehicle. On 3/1/2018 I returned to the service department because the body shop painted park sensor was peeling. Jim Huey, the service manager, blamed the body shop and told me I needed to take it to them. When I explained it’s their body shop therefore their problem to fix he insisted that I take it to the body shop and. It them. I explained I didn’t know where the body shop was, the only directions I got was “It’s across the street”. After a back and forth it was finally explained that it was located behind their Ford dealer. When dealing with Carman’s body shop they were helpful and accommodating. They were in fact the only people during this entire process to empathize or appologize about the hassle of this whole process, the bulk of which was not their fault! Needless to say I will NEVER do business with Carman Dodge again. Their service is horrendous. From their GM down to their service writers it’s a business culture of not our fault. For a customer service oriented business they sure missed the mark by a long shot. More

Horrible service!!!, Rude service advisor 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid fi 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid filter change on the transmission and stated that was the problem, clogged filter for transmission. I asked clogged with what? they did not know. After that vehicle broke down again, same issue transmission, they replace more parts, got vehicle back and had the same issue with transmission, brought back to dealership, replace more transmission Parts, got vehicle back, same issue, now they ordered a rebuilt transmission from Chrysler. DUH! should have done that after the 1st time. Went to pick up vehicle after transmission was replaced, found mounting bolts that hold transmission to vehicle out of their mounting holes, told them I would not accept vehicle back until every bolt on transmission was checked, the service advisor seemed bothered that I would not take the vehicle back. Also wiring harnesses were not reattached to there mounting points. Very poor workmanship at this dealership. I am going to write a letter to the CEO of Fiat/Chrysler about them. More

Excellent Service and Follow Up Tony Trotta was the first service person I worked with when I bought my Charger from Carman Dodge in 2006 and has been providing excellent service for Tony Trotta was the first service person I worked with when I bought my Charger from Carman Dodge in 2006 and has been providing excellent service for the 11 years and 182,000 miles since. His straightforward and thorough explanation and resolution of any issues I've encountered is why I still find it difficult to trade my Charger in. I would highly recommend any Dodge owner to have their vehicle serviced here. They've always been knowledgeable, fair and honest while providing excellent service. The entire team should be commended! More

Fantastic service on my FIAT! I had taken my 2015 FIAT 500 Pop in for an oil change sometime between late January and early February. Everything that I could have possibly needed t I had taken my 2015 FIAT 500 Pop in for an oil change sometime between late January and early February. Everything that I could have possibly needed to have done to my car was done right, and I was satisfied with the service. The staff at the service center were relatively relaxed, cool people to deal with. More

Best dealer in town A great experience,wonderful service,nice people,fast response,from sales to mechanical,everything in Carman dealer it's great. They offer you free co A great experience,wonderful service,nice people,fast response,from sales to mechanical,everything in Carman dealer it's great. They offer you free coffee,magazines to read,internet access,so I said to myself What a wonderful world. Did you recognize the words? Yes that's right Louis Armstrong the greatest Louis Armstrong More

Regret Expensive oil change, put wrong filter on my jeep grand. Oil all in driveway now. Needed water pump two months after bought jeep.. Also overpaid.. I'm Expensive oil change, put wrong filter on my jeep grand. Oil all in driveway now. Needed water pump two months after bought jeep.. Also overpaid.. I'm very disappointed. Miss my Chevy truck... Hated I traded it in.. More

Always responsive Very trustworthy fortified by the example set by the owner, Larry Gianchino, through Joe Triboletti and very cordial sales staff supported by a motiva Very trustworthy fortified by the example set by the owner, Larry Gianchino, through Joe Triboletti and very cordial sales staff supported by a motivated service department. More

Another great trip to Carman! Took my Jeep to Carman for a routine oil change and had a great experience! The appointment was on time, finished on time, and the front desk staff w Took my Jeep to Carman for a routine oil change and had a great experience! The appointment was on time, finished on time, and the front desk staff was very pleasant and helpful! They also offered me a package deal on future oil change so I'll definitely be going back! More

Professionalism from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs More