Carman Chrysler Jeep Dodge - Service Center

Horrible service!!!, Rude service advisor 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid fi 2012 transmission issue, vehicle was in their shop multiple times, under powertrain warranty. for transmission repair, they charged me for a fluid filter change on the transmission and stated that was the problem, clogged filter for transmission. I asked clogged with what? they did not know. After that vehicle broke down again, same issue transmission, they replace more parts, got vehicle back and had the same issue with transmission, brought back to dealership, replace more transmission Parts, got vehicle back, same issue, now they ordered a rebuilt transmission from Chrysler. DUH! should have done that after the 1st time. Went to pick up vehicle after transmission was replaced, found mounting bolts that hold transmission to vehicle out of their mounting holes, told them I would not accept vehicle back until every bolt on transmission was checked, the service advisor seemed bothered that I would not take the vehicle back. Also wiring harnesses were not reattached to there mounting points. Very poor workmanship at this dealership. I am going to write a letter to the CEO of Fiat/Chrysler about them. More

Excellent Service and Follow Up Tony Trotta was the first service person I worked with when I bought my Charger from Carman Dodge in 2006 and has been providing excellent service for Tony Trotta was the first service person I worked with when I bought my Charger from Carman Dodge in 2006 and has been providing excellent service for the 11 years and 182,000 miles since. His straightforward and thorough explanation and resolution of any issues I've encountered is why I still find it difficult to trade my Charger in. I would highly recommend any Dodge owner to have their vehicle serviced here. They've always been knowledgeable, fair and honest while providing excellent service. The entire team should be commended! More

Fantastic service on my FIAT! I had taken my 2015 FIAT 500 Pop in for an oil change sometime between late January and early February. Everything that I could have possibly needed t I had taken my 2015 FIAT 500 Pop in for an oil change sometime between late January and early February. Everything that I could have possibly needed to have done to my car was done right, and I was satisfied with the service. The staff at the service center were relatively relaxed, cool people to deal with. More

Best dealer in town A great experience,wonderful service,nice people,fast response,from sales to mechanical,everything in Carman dealer it's great. They offer you free co A great experience,wonderful service,nice people,fast response,from sales to mechanical,everything in Carman dealer it's great. They offer you free coffee,magazines to read,internet access,so I said to myself What a wonderful world. Did you recognize the words? Yes that's right Louis Armstrong the greatest Louis Armstrong More

Regret Expensive oil change, put wrong filter on my jeep grand. Oil all in driveway now. Needed water pump two months after bought jeep.. Also overpaid.. I'm Expensive oil change, put wrong filter on my jeep grand. Oil all in driveway now. Needed water pump two months after bought jeep.. Also overpaid.. I'm very disappointed. Miss my Chevy truck... Hated I traded it in.. More

Always responsive Very trustworthy fortified by the example set by the owner, Larry Gianchino, through Joe Triboletti and very cordial sales staff supported by a motiva Very trustworthy fortified by the example set by the owner, Larry Gianchino, through Joe Triboletti and very cordial sales staff supported by a motivated service department. More

Another great trip to Carman! Took my Jeep to Carman for a routine oil change and had a great experience! The appointment was on time, finished on time, and the front desk staff w Took my Jeep to Carman for a routine oil change and had a great experience! The appointment was on time, finished on time, and the front desk staff was very pleasant and helpful! They also offered me a package deal on future oil change so I'll definitely be going back! More

Professionalism from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs from the staff all the way across the board in parts, service, and sales included I will never go anywhere but carman for my vehicle needs More

I own a $60,000 paper weight I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed o I have a 2016 Ram 2500 with a Cummins diesel with only 21k miles. Yesterday my dashboard told me that in 150 miles the truck would have a max speed of 5mph unless I had the DEF system serviced at the dealer. So I contacted Carman Chrysler, Jeep, Dodge in New Castle, DE for help. Initially, they treated me as if I were stupid on the phone and told me to just add DEF fluid in to the truck. After explaining, again, that the DEF tank was not empty, they advised I bring the truck in for service. I dropped the truck off Thursday night and luckily was able to borrow a relatives car so that I could still go to work the next day. It was my understanding that Carman would contact me today with an update on what was wrong. I was wrong. I eventually had to call them only to speak with an extremely unhelpful service representative named Tony. Tony told me the part they need is on back order and that he doesn't know when it will be fixed. Meanwhile, no regard for my obligations and work schedule of needing a vehicle. To make matters worse, I asked Tony if the service would be covered under the warranty. Tony did not know if it was covered. How is it possible to know what is wrong with a vehicle, know the parts needed to fix it, but not know if it's covered under warranty? Fed up with Tony's lack of answers, I contacted Ram (800 992-1997) and the representative I talked to informed that Tony hadn't even ordered the part to fix my truck yet. After trying to help me, she informed me that until the part is ordered, she is unable to submit a request for a loaner car for me to use. Finally, a few hours later, Carman ordered the part, and a request was submitted for a loaner car. Then I find out that the request for a loaner car takes 1-2 business days. Here I am, Friday night, no truck, no loaner, no way to get around, and most importantly, no answers. I bought a truck for nearly $60k and after 21k miles, not only am I unable to use it, but I can't even receive a loaner car so that I can go to work? What am I supposed to do? More

Worst Service EVER! I don't know where to start honestly however I have a Dodge Avenger that has been to this service center two times in two weeks for transmission issue I don't know where to start honestly however I have a Dodge Avenger that has been to this service center two times in two weeks for transmission issues!! Tonight would have been the third time in over two weeks however I decided to go to a reputable service center at Newark Dodge and have it fixed the right way the first time!!Unfortunately, I have dealt with Mark both times and he refused to go over what was wrong with the transmission both times after I specifically asked what they did to "fix it"". He was rude and short with me after I questioned the work his shop had done. The transmission is covered under warranty and yet they continue to put my life in jeopardy as each time the transmission failed it was on a very busy highway or in the middle of an intersection. They can't accept cars onto their lot after hours as they lock up like Ft Knox overnight. They will not call you back after you ask them to do so multiple times. Mr know it all Mark stated the first time this issue came about the car would be ready by the next day...well guess what it wasn't as they needed additional parts...you don't what parts you need when you first looked at it? Rookie move! No shuttle service was ever offered and only a lot of broken promises and never any follow through to take care of the customer. Stay away from this service center you will not be satisfied. Dodge transmissions have been known to be junk but this certainly is an eye opener/ Never Dodge again!! Mary W. More