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Carman Chrysler Jeep Dodge - Service Center

New Castle, DE

1.8
117 Reviews

117 Reviews of Carman Chrysler Jeep Dodge - Service Center

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May 16, 2021

Mark Webb took excellent care of me and my Jeep! The whole team in service were awesome! Very personable, professional, they genuinely cared about taking care of me. My Jeep was serviced correctly, Mark More

by rsc222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Webb
November 12, 2020

Nice communication. Just please don't send me a letter saying you'll pay my full loan off but tell me otherwise when I reach out. :) Thanks! More

by Sophronia.Mabry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Johnson
May 13, 2020

Routine Service I had a fantastic experience with Pat. He was polite, genuine, and answered all of my questions. I couldn't have been happier with my experience. More

by arpjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Rauso
January 13, 2020

Desperately Seeking Communication I ask for texts. ZERO texts. Called to check in to learn Anthony was "desperately" trying to reach me. 2 weeks / $255 over in rental. More

by Cher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Trotta, David Johnson
Jan 13, 2020 -

Carman Chrysler Jeep Dodge responded

Cher, We called you 2x a day for 5 days, unfortunately we cant be responsible that your phone doesn't work all the time. We covered all of the loaner cars days that Chrysler would allow us to cover. You dropped off your car on 11/20 and car was completed on 11/27. In our messages we stated you were going to be responsible the extra days of Rental, unfortunately our system in service does not allow for text messages. We informed you to call Jeep, sometimes they will help customers outside of the warranty guidelines. Im not sure a broken cell phone will be accepted as a good cause though. Joe Triboletti Carman CJDR

Jan 13, 2020 -

Cher responded

It is when I say it when I walk in the door. "My phone isn't working right. Please send me the texts like before." Someone didn't say "I'm sorry, we don't have that program on this side but we can email you." So yeah, a broken phone IS good cause because DISCLOSURE. I clearly stated my request before you ever touched my car or held it over. If Jeep had the power to handle it, they should have told me instead of asking me why Anthony would send me to them. Same with Enterprise. Nobody FB'd me. So say whatever you want, you know in your heart what the truth is and so do I. You are not being ethical or helpful. And I won't be back. Lesson learned. I'll make sure to share my experience.

Jan 13, 2020 -

Carman Chrysler Jeep Dodge responded

Cher, I'm sorry you feel this way, but unfortunately there is not much we can do for you. Well you were aware of this on December 3rd and now today 40 days later its a issue and we are at fault. Joe

Jan 13, 2020 -

Carman Chrysler Jeep Dodge responded

Cher, Did you call Chrysler?? Joe

January 07, 2020

Vehicle Service I brought my 2019 Jeep Cherokee in for my oil change and warranty updates. Tony is always professional and knowledgeable and takes the time to expla More

by cathy1854@verizon.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Triboletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Steller
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Triboletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Trotta
December 27, 2019

Hood Repainted due to chipping We dropped off our Chrysler Pacifica to have the hood repainted and had it back in a couple days. Excellent job as always. Carman Dodge always provide More

by Bob Lesperance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Weiss, Tony Trotta
December 26, 2019

Brought my 2015 Jeep Cherokee in for normal maintenance the whole team did a great job thanks again for everything! Recommend this dealership to anyone! More

by Joyce Woods
Recommend Dealer
Yes
Employees Worked With
Tony Trotta, Yadiel Mendez
December 21, 2019

Service call When I arrived for my service call I was promptly greeted by the service staff. They explained, in detail, their plan for my truck and the estimated More

by Dra8973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Weiss, Tony Trotta
December 21, 2019

Always the best service! Friendly staff and efficient. I’ll never go anywhere else! Thanks Bob and staff for taking such great care of me More

by Savmarie
Recommend Dealer
Yes
Employees Worked With
Joel Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pepeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Weiss, Mark Webb, Tony Trotta, Blane Bartlett, Yadiel Mendez, Patrick Rauso, Daniel Gaytan
December 21, 2019

Service always great! We have our Jeeps serviced at Carman and always receive great care from the service department! Would highly recommend to others. Mark and his team do More

by theroessers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Webb
2
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