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Carman Chrysler Jeep Dodge - Service Center
New Castle, DE
118 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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118 Reviews of Carman Chrysler Jeep Dodge - Service Center
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June 04, 2021
I recently traded in my 2013 Dodge Citadel for a certified 2018 Dodge Durango Citadel from Carman Dodge. In my first 30 days I have now taken my certified truck back to the Carman Dodge service depa certified 2018 Dodge Durango Citadel from Carman Dodge. In my first 30 days I have now taken my certified truck back to the Carman Dodge service department three times and once to Firestone for service. Starting with the 2nd day after buying the truck. Then 9 days after that, (as the service department didn’t give me an expedited appointment), this was after telling them I just bought the vehicle two days prior. Great customer service. The problem, severe front-end vibration over 55 mph, significant left steering wheel pull. So what happened? Carmen Dodge service department balanced the wheels and performed a wheel alignment. The severe vibration was gone, the left wheel pull was still there, still significant. I didn’t go a mile before turning around and bringing the vehicle back to the service department – 5 minutes. And once again more fast talking from the front-end sales manager and the service manager – bring the vehicle back and they would check it out again. Another 7 day wait. In the meantime, Based off my conversation with the service manager, I lost trust in Carman Dodge Service team. So, I took the truck to Firestone. The alignment was off, I paid for a lifetime alignment and a complete 50-point vehicle inspection. Oh from the inspection I learned I am going need tires before the winter. So what happened when I took the truck back to Carman Dodge for the 5th time. I dropped it off at 10am and was called to pick it up at 3:30pm. I was told they did an alignment and 20 a point check. That was a huh moment and a why moment. One Carman Dodge did this on a certified vehicle I bought from them 30 days before. I never told them I paid for alignment, and had the paperwork to show what was done, including the 50-point vehicle check. Needlessly to say, the truck still pulls and is a difficult to drive. Bottom line is Carman Dodge service did nothing to fix the problem. Carman Dodge never took my comments about the steering and the pulling seriously. Never checked the steering or the left axle where the pull was coming from. They never test drove the vehicle to confirm my customer complaint or to see if whatever they did fixed the problem. They performed three alignments, balanced the tires, and performed a vehicle inspection. As a long-time service advisor my question is why? The question now is what I am going to do next. Carman Dodge has shown they can’t be trusted and their claims regarding certified vehicles and standing behind what they sale is just advertisement b.s.. Will Carman Dodge give me an equal replacement? Who knows. I know I am not going back to that service department again. More
by kevin.marshall1015
Employees Worked With
Troy the service manager, Robert Weiss
May 16, 2021
Mark Webb took excellent care of me and my Jeep! The whole team in service were awesome! Very personable, professional, they genuinely cared about taking care of me. My Jeep was serviced correctly, Mark whole team in service were awesome! Very personable, professional, they genuinely cared about taking care of me. My Jeep was serviced correctly, Mark went over everything that needed to be done, and made recommendations for what would need to be done in the future to make sure it keeps running great! It was even cleaner than it was when I dropped it off. As a retired Automotive Service Director, I know who does an awesome job and who doesn’t, and these guys and Mark are definitely awesome! More
by rsc222
Employees Worked With
Mark Webb
November 12, 2020
Nice communication. Just please don't send me a letter saying you'll pay my full loan off but tell me otherwise when I reach out. :) Thanks! saying you'll pay my full loan off but tell me otherwise when I reach out. :) Thanks! More
by Sophronia.Mabry
Employees Worked With
David Johnson
May 13, 2020
Routine Service I had a fantastic experience with Pat. He was polite, genuine, and answered all of my questions. I couldn't have been happier with my experience. I had a fantastic experience with Pat. He was polite, genuine, and answered all of my questions. I couldn't have been happier with my experience. More
by arpjr
Employees Worked With
Patrick Rauso
January 13, 2020
Desperately Seeking Communication I ask for texts. ZERO texts. Called to check in to learn Anthony was "desperately" trying to reach me. 2 weeks / $255 over in rental. I ask for texts. ZERO texts. Called to check in to learn Anthony was "desperately" trying to reach me. 2 weeks / $255 over in rental. More
by Cher
Employees Worked With
Tony Trotta, David Johnson
January 07, 2020
Vehicle Service I brought my 2019 Jeep Cherokee in for my oil change and warranty updates. Tony is always professional and knowledgeable and takes the time to expla I brought my 2019 Jeep Cherokee in for my oil change and warranty updates. Tony is always professional and knowledgeable and takes the time to explain what is being done. More
by cathy1854@verizon.net
Employees Worked With
Other Employees :
Tony Trotta
December 27, 2019
Hood Repainted due to chipping We dropped off our Chrysler Pacifica to have the hood repainted and had it back in a couple days. Excellent job as always. Carman Dodge always provide We dropped off our Chrysler Pacifica to have the hood repainted and had it back in a couple days. Excellent job as always. Carman Dodge always provides excellent service. More
by Bob Lesperance
Employees Worked With
Robert Weiss, Tony Trotta
December 26, 2019
Brought my 2015 Jeep Cherokee in for normal maintenance the whole team did a great job thanks again for everything! Recommend this dealership to anyone! the whole team did a great job thanks again for everything! Recommend this dealership to anyone! More
by Joyce Woods
Employees Worked With
Tony Trotta, Yadiel Mendez
December 21, 2019
Service call When I arrived for my service call I was promptly greeted by the service staff. They explained, in detail, their plan for my truck and the estimated When I arrived for my service call I was promptly greeted by the service staff. They explained, in detail, their plan for my truck and the estimated time it would take. Upon completion, the service call was below the estimated time. They were extremely professional and polite More
by Dra8973
Employees Worked With
Robert Weiss, Tony Trotta
December 21, 2019
Always the best service! Friendly staff and efficient. I’ll never go anywhere else! Thanks Bob and staff for taking such great care of me I’ll never go anywhere else! Thanks Bob and staff for taking such great care of me More
by Savmarie
Employees Worked With
Other Employees :
Robert Weiss, Mark Webb, Tony Trotta, Blane Bartlett, Yadiel Mendez, Patrick Rauso, Daniel Gaytan
