Carman Chrysler Jeep Dodge - Service Center

Once again, nothing but fantastic service from Mark Webb Once again, nothing but fantastic service from Mark Webb and the staff at Carman Dodge. Mark was able to fit me in on my schedule and have my ser Once again, nothing but fantastic service from Mark Webb and the staff at Carman Dodge. Mark was able to fit me in on my schedule and have my service performed in a very timely matter. Thanks Mark and crew. More

I want to commend the work that Carmen Collision did on my 2011 Dodge Charger. It looks absolutely beautiful. You would never know that It was in an accident. They used all original factory parts and match my 2011 Dodge Charger. It looks absolutely beautiful. You would never know that It was in an accident. They used all original factory parts and matched the paint perfectly. I think it looks better than the day I bought it! I was very pleased with the way everything was handled. From the the first visit to assess the damage, to how quickly the job was done to the way they handled the issue with Enterprise Rent-a-Car for me. If you need to have any body repairs & paint work done on your Chrysler vehicle, don't even think about taking it anywhere else! More

I had the best experience at Carmen Auto Body Shop. Everyone was extrememly helpful and very friendly and courtious. My car on my car was done right on time and they called me often to keep me updated. Everyone was extrememly helpful and very friendly and courtious. My car on my car was done right on time and they called me often to keep me updated. I would definatly return to Carmen for any body work in the future!! More

Mark of Service Department Every visit to Carman Mark of Service Department Every visit to Carman Chrysler in New Castle, Delaware has been exceptional good a person is met with much respect. This t Mark of Service Department Every visit to Carman Chrysler in New Castle, Delaware has been exceptional good a person is met with much respect. This time I had the pleasure of meeting Mark. He was very inviting, pleasant and professional. He was willing, ready to welcome and wait on you. There are times when I thought something was wrong with my car and it was nothing wrong. The last time was my radio, I thought it was not working. However, it was nothing wrong. The Service people tell you the truth and not make up repairs for you to spend money. Not knowing anything about cars, Mark explains everything with such clarity that a person understands exactly what the problem consists There are other Chrysler's Dealers in Delaware; however, there are no comparison to Carman. The service has been excellent. Thank you, Mark Happy Customer Patricia A. Reavis More

Every time I visit this dealership for service to my cars, I'm greeted like an old friend. They actually bend over backwards to satisfy me. The mechanics are very knowledgeable and courteous as are th cars, I'm greeted like an old friend. They actually bend over backwards to satisfy me. The mechanics are very knowledgeable and courteous as are the service writers. My car is delivered back to me clean after every service. I recomend this dealership to all my friends and family. More

Always happy with the service I receive at Carman Dodge. Always happy with the service I receive at Carman Dodge. Mark is always friendly and willing to help to get my service completed on my schedule. Always happy with the service I receive at Carman Dodge. Mark is always friendly and willing to help to get my service completed on my schedule. Thanks for the great service! More

I had tO have the shortblock replaced in my 2007 Durango. The technician broke and lost fasteners and engine compartment panels and other parts. Oil now leaks from an engine the was rebuilt. The original job The technician broke and lost fasteners and engine compartment panels and other parts. Oil now leaks from an engine the was rebuilt. The original job took 21 days (6 longer than expecked), the truck went back for another 2 days and has to go back again because it still leaks oil. I have received the vehicle back after the third visit and will check for oil in a couple of days. I will say that the Service Manager and General Manager have been courteous, professional and are trying to make things right. I will update the review if/when I am satisfied with the work performed. More

From the purchase to the service, this dealer has never lived up to their promises. The last two times I have had service, I have had to bring my SUV back to have problems fixed that they created during t lived up to their promises. The last two times I have had service, I have had to bring my SUV back to have problems fixed that they created during the service. They lose paperwork and can't seem to get things right. If it were not for the fact that I want to maintain my warranty, I would NEVER use these guys to service my vehicle. Update - 8-3-2011 I was contacted by the General manager at Carman due to this review. He offered assistance and my Chrysler Aspen was brought in for repair. One of the problems is ongoing since it is an intermittent problem that the technicians could not duplicate in the two days my Aspen was in the shop. Transportation was provided to me courtesy of Carmen Dodge so this helped a great deal. I'm confident that eventually my problem will be repaired. More

I brought in my new Dodge Charger R/T with a problem. The car had less than 300 miles and it showed "service keyless entry system". The battery also became discharged. I talked with Pat in service and he was car had less than 300 miles and it showed "service keyless entry system". The battery also became discharged. I talked with Pat in service and he was very instrumental in getting the car serviced on short notice. The car was done the next day. His attitude was exceptional in trying to help me and keep me informed of the work progress. He was friendly and made me comfortable that everything was being done to get me back in my new car. He is an asset at Carman Dodge. More

The service department suggested changes to my initial request that were meaningful and cost effective. The staff in the service department immediately checked the outside of my car for any type of damage request that were meaningful and cost effective. The staff in the service department immediately checked the outside of my car for any type of damage, my lights, windshield wipers and my brakes. More