Carman Chrysler Jeep Dodge - Service Center

TERRIBLE CUSTOMER SERVICE IN THE SERVICE DEPT!!! Review of Carman Chrysler Deep Dodge • Sales Department; 10 • Service department; ZERO I will begin my review by giving the Sales Department at Carm Review of Carman Chrysler Deep Dodge • Sales Department; 10 • Service department; ZERO I will begin my review by giving the Sales Department at Carman Chrysler Jeep Dodge a 10. They were very helpful and did everything they could to get me into my beautiful car which I am extremely thankful for; however, the awful treatment I’ve consistently received from the service department has more than tarnished this dealership’s image overall and has caused them to lose my future business and those of my family and friends. STAY AWAY FROM THIS DEALER FOR SERVICE!!! This place is an absolute JOKE when it comes to service. • Their “service” associates are rude and the service department does not take appointments. I had to take my car in for service and asked if I could make an appointment because I had a newborn and needed to ensure I had my car at a certain time during the day to pick him up. I was told in a very rude tone “Sorry. We don’t take appointments”. Astonished at this I reached out to the manager and – surprise – an appointment was made. So my first experience starts off with a hassle?! Who needs that? • Shoddy service at best. My next awful experience was when I had to take my car back in for an issue with the door as well as to get the battery replaced in my key fob. When I arrived to pick my car up, Tony (who I witnessed being rude to another customer) told me “the key fob is fine, it doesn’t need a battery because they checked”. Low and behold, I went out to my car and guess what?!? The car dashboard says plain as day “key battery needed”. So, I went back in to tell Tony what the dashboard said and yep, you guessed it, the battery DID need to be replaced. So either no one checked it as I was told, or someone in the service department can’t read. • The customer is continually and consistently inconvenienced. My most recent experience has been the worst by far. My car had to go back in for service for a squeaky seat. One would think this would be a relatively easy fix right? Wrong! My husband dropped the car off for me and asked the service department to please call him with what they think the issue is and how long they’ll need the car to fix it. The first words out of their mouth? “We’ll take a look at it but we don’t think there’s anything we can do for the seat” WHAT?! Tell me it’s going to take a month to fix it, tell me you’re going to have to dismantle the entire car, tell me the squeak was caused by aliens but don’t tell me “There’s NOTHING you can do” - - there’s ALWAYS something that every company can do for their customer to fix a problem. Not surprisingly the service department never calls us; my husband had to call them. They tell him the car is done and ready for pick up. He gets there and they say the all-infuriating words “there was nothing we could do”. What does “done” mean then?!? Since this was completely unacceptable I emailed the manager. He tells us to bring it BACK in and they will look at it. So we take the car back, the manager looks at it and says a part needs to be ordered and they’ll call us when it’s in. A week later still no call so my husband HAS to call them of course; my husband takes the car BACK in, asks if it can please be ready by a specific time and asks to please be called with an update. Guess what – no call. He had to call them. They say “it’s ready” - - he goes to pick it up and they say “sorry, nothing was done because only a portion of the parts that are needed came in”. WHAT?! He was then given an appointment card (with no appointment on it) and told he’d receive a call when ALL of the parts came in. SHOCKER – we never received a call! We had to call them yet AGAIN! And to top it all off with the dropping off and picking up, you can’t do a late night drop off for the next day because they close the lot after hours and you can’t drop off early because they don’t open until 8am! To say my experiences with the Carman Chrysler Jeep Dodge service department have been nothing short of completely frustrating is being nice. It never ceases to amaze me when a company – especially an auto dealership in our country’s struggling economy – treats their customers and RETURN customers at that – with such disrespect and then thinks it will not hurt their business in the long run. To have to go back and forth THREE times over TWO months to get a simple seat issue taken care of is completely unacceptable. They were given more than enough opportunities to “get it right” and failed miserably each time. I am so glad to be done with them and will be taking all future business elsewhere. Hopefully this review will help save another would-be customer from experiencing the same treatment I did. Sincerely, Katie Evans PS - - I will be posting this review to social media as well. More

I showed up with a problem and no appointment. Pat immediately said he could help me that day, listened to my issue, got the vehicle inside and fixed it within an hour. The entire experience was great immediately said he could help me that day, listened to my issue, got the vehicle inside and fixed it within an hour. The entire experience was great. More

THE MAN WHO GREETED ME AND HELPED ME WAS EXCEPTIONALLY ORGANIZED AND PROFESSIONAL. I DROPPED IT OFF AT 730 AM AND IT WAS READY AT NOON. TOTALLY AWESOME SERVICE. ORGANIZED AND PROFESSIONAL. I DROPPED IT OFF AT 730 AM AND IT WAS READY AT NOON. TOTALLY AWESOME SERVICE. More

The representative Pat was a pleasure to work with. It was the price quoted and kept me informed of changes or concerns. It was a great experience. was the price quoted and kept me informed of changes or concerns. It was a great experience. More

I have been dealing with Carmen Dodge Jeep for the last 5 years and have been very happy with their service except for an on going problem I've had with my air conditioning. Otherwise everything has been gr years and have been very happy with their service except for an on going problem I've had with my air conditioning. Otherwise everything has been great. More

About 6 weeks ago I had a random beep in my Jeep. I stopped in for service at 3:30pm and the service department was closed. I had checked the internet first for the operation hours, but it said nothin stopped in for service at 3:30pm and the service department was closed. I had checked the internet first for the operation hours, but it said nothing about closing early. There wasn't even a sign posted on the doors--they were just locked. So I called the next day to make an appointment and was told I couldn't come after work or on a Saturday because the guy that knew how to use the computer doesn't work then. Really? There's one computer literate person who works there? So I took time off of work and was told they didn't know why my car was beeping. No recommendations, no remedies, they just didn't know why it was beeping. I was telling a friend the following weekend about the random beep and it took him 3 minutes to look at the car (without a computer) and determine a rear blinker light was out. Today I returned for service becuase both my rear tail lights were burned out. Service guy (Mark) asked with what I needed assistance and I said I needed my tail lights replaced. He then asked why? Why?! I stated because they are out. He then asked again--why do you need your tail lights replaced? Because they don't match my outfit. Really? Because they are burned out. He then looked up my vehicle and asked me to take a seat while they determined what was wrong with my vehicle. I told you, the tail lights needed to be replaced. If I was a man, would you have questioned my statement? Not to my surprise, he later returned and explained my tail lights were out and needed to be replaced. Your service people were not able to figure out a tail light was out 6 weeks ago and now you're questioning me? I will not be servicing my vehicle or purchasing a vehicle from any Carman dealership. Ever. More

We bougmate professionalht a 2005 Dodge Dakota in 2010.While the price was fair and the salesman was not as accomadating as I had hoped. We did find an employee in the service department that was exc 2010.While the price was fair and the salesman was not as accomadating as I had hoped. We did find an employee in the service department that was exceptional when our Dakota broke down at Governors Plaza on Rt.40 in Bear. The service rep,Pat Rauso,did everything possible to get our vehicle back to Carman and kept us posted as to what was going on with our truck.He handled the service personally,which impressed me to no end and he was the consumate professional throughout. During the next few times we dealt with Carman,Pat was the one we requested for our vehicle and have recommended Pat to friends. Come the third week of Februrary we will be having other work done,not only to our Dakota but as well as a Scion that we were having serviced by another mechanic. We look forward to dealing with Carman and having Pat Rauso handling the service to both vehicles. Thank you for allowing space for this as Pat and crew certainly deserve this. Thanks Again,Dakota Owner, Timothy S. Patterson, Middletown, DE. 19709 More

When I called Carman to ask about getting service on my 2002 Dodge Ram truck, Pat answered the phone and was very polite when answering my questions. He also explained how the first come first seve policy 2002 Dodge Ram truck, Pat answered the phone and was very polite when answering my questions. He also explained how the first come first seve policy works and told me what time I could actually get there to be one of the first customers to get service. Later that week I went to Carman for service and the person who greeted me was Pat. Again Pat was very polite and explained the type of service that would be done, the amount of time the service would take and the cost of service. Pat was dead on with the service provided, time of service and cost of service. It was truly a pleasure working with Pat. More

A big Thank you to Mark and Crew, I was provided with excellent service at your dealership, and I truly appreciate it. As a mom on a budget, I can tell you that the prospect of having to spend hundre excellent service at your dealership, and I truly appreciate it. As a mom on a budget, I can tell you that the prospect of having to spend hundreds of dollars, according to estimates I'd received elsewhere, was a dim one. Thankfully, I decided to opt for one more professional opinion before having my car repaired. I am higly pleased with the professional manner in which your mechanics serviced my automobile and the Customer service I received. You have definitely gained a new customer who will refer all of her friends to Carmen Dodge. More

I had my van serviced at your dealership. I was taken care of by your service manager JP. He was a great help. My van is great now. I will come back again for service. Fantastic job guys thanks. care of by your service manager JP. He was a great help. My van is great now. I will come back again for service. Fantastic job guys thanks. More