Carman Chrysler Jeep Dodge - Service Center

I purchased a Jeep Wrangler 4xe (PHEV) from this dealership and the electric motor/battery has been giving me problems for several months. The vehicle was dropped off for service a 2nd time on Dec. dealership and the electric motor/battery has been giving me problems for several months. The vehicle was dropped off for service a 2nd time on Dec. 12th for a recall, which they said would take 1-2 hours and would resolve the ongoing problems, and a fix of the “death wobble”, an extremely common issue with Wranglers. They had the vehicle for EIGHT full days and refused to provide a loaner vehicle. The day after the vehicle was picked-up, I was turning at an intersection and the vehicle lost motor function/propulsion, leaving me sitting in the middle of the intersection with traffic oncoming from both directions. Fortunately, the vehicle began to accelerate with not much time to spare. I then spoke with the Service Manager, Jim Huey, who seemed to be bothered by my phone call and certainly didn’t care that the vehicle was unsafe to drive and *literally* put lives at-risk. He didn’t even offer so much as an apology. There was no sense of urgency on their part and his attitude was essentially “we’ll fix when we can fix it”. Not only did they not repair the vehicle, but it was worse off than it was before they serviced it. There are several other concerns with this dealership and their handling of this entire situation, which is still ongoing. More

Don't go here for service of any type! They break things and don't fix it then want you to pay for another diagnostic! I paid over 2k for a TIPM. Then did airbag recalls. Now my airbag lig They break things and don't fix it then want you to pay for another diagnostic! I paid over 2k for a TIPM. Then did airbag recalls. Now my airbag light is on and they want me to pay again! More

ER DODGE JEEP! On at least 4 occasions, I brought my 2017 Ram Longhorn in for a failure of my air suspension system. My truck lowers completely down to its lowest p On at least 4 occasions, I brought my 2017 Ram Longhorn in for a failure of my air suspension system. My truck lowers completely down to its lowest point, giving a ride similar to driving a fork truck down the road. This began to happen approximately 4 months prior to my extended warranty running out. A number of major and expensive parts were changed and supposedly numerous troubleshooting tests were performed to no avail. I asked the service team to escalate this problem to their STAR (engineering group). They refused to follow up in this way telling me that STAR usually recommends things that they know how to figure out on their own. Ego and pride prevented them to do the right thing costing me physical anguish, since I suffer with sever scoliosis and disc damage in my lower lumbar. With me having the same problem within hours of leaving the dealership every time, they told me that they could contact a regional field rep to come in to troubleshoot. I called them for additional info as to when I could have this person troubleshoot my truck only to be told that this support tech will not work on vehicles over 3 years old. Additional visits and additional unnecessary parts were put on my truck, wasting money and time in an attempt to get more money from my warranty company. I eventually took my truck to another Dodge dealership in Pennsylvania, where within 3 hrs of them working on my truck they looked at the air suspension bags only to find my driver-side rear suspension air bag had a number of leaks. When I notified Carman Dodge of the other dealership's findings, they told me that this issue had to have started after my last (unresolved) service visit with them. You would think that they would gladly make the repair after their misdiagnoThe service manager, Steve Martino, more or less called me a liar and stated that since he had a long-standing relationship with his technician, he was honest and I was not. He initially stated that I had to pay for the repair, then he later turned around and said they'll do the labor if I BUY THE PARTS. No way with the parts costing $1300.00! The audacity that this dealership has shown me has prompted me to write this email. If you care at all about your money or vehicle, DON'T COME WITHIN MILES OF CARMAN CHRYSLER JEEP DODGE! SHARE THIS REVIEW WITH ANYONE THAT YOU LOVE OR CARE ABOUT. HORRIBLE PEOPLE. More

5 stars for the folks in the service department! It was easy to schedule an appointment and Carman provided next day service. They were efficient, friendly and professional! Good service after the sale is easy to schedule an appointment and Carman provided next day service. They were efficient, friendly and professional! Good service after the sale is hard to find these days so kudos to the Carman Crew! Thank you! More

Brought in my 2021 Jeep for an oil change and 2 recalls on a Saturday, waited two hours and they never did the oil change. Tony claims he didn't know i wanted the oil change even through that was the orgin on a Saturday, waited two hours and they never did the oil change. Tony claims he didn't know i wanted the oil change even through that was the orginal service made. Had to make another appointment talked to Tony who was behind the desk sat he ended up refusing to do my service bc I said they had been at fault for me having to come back. Tony has been very rude to me in the past as well. I will NEVER buy a vehicle from them with a poor service manager and department! Inside sales was always great shame the service department isn't the same. More