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Carma Automotive Group

Duluth, GA

3.1
222 Reviews

4189 Abbotts Bridge Rd

Duluth, GA

30097

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Showing 222 reviews

December 28, 2018

Fast transaction, and they let me get it inspected I bought a vehicle from this dealer in December. I pretty much dealt directly with the finance manager. He was easy to negotiate with, and he did his More

by Beentheredonethat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derri Morton, Jonathan La
December 22, 2018

Great experience ! Honest, fair price, great to deal with… I drove three hours to buy vehicle from this dealership. Thanks again. Derri worked with my budget… And Av More

by Wts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derri Morton, Avery Heyward, Shelby Bartlett
December 20, 2018

Outstanding Customer Service Yesterday my son and I went to select a vehicle. Neither of our credit it the greatest. Shelby worked it out for us and we were able to drive off th More

by DEDAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby, Avery, Avery Heyward, Shelby Bartlett
December 19, 2018

Great Deal With Great People I could not be happier than I am with this transaction. The sales staff were very attentive to my needs. I purchased this car from out of state and th More

by ALAN15B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameo, Derri Morton, Avery Heyward, Shelby Bartlett, Jonathan La
December 14, 2018

Smooth. Jonathan and Shelby were very helpful in the purchase of my car! I needed a car relatively quickly and they helped make it happen. Jonathan also share More

by namyac
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derri Morton, Shelby Bartlett, Jonathan La
December 07, 2018

Started out Great Still waiting to hear back Had a good experience--ask all the right questions did my research--two weeks later I find the car has frame damage- Brought it to their attention was More

by Rebecca!
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derri Morton, Shelby Bartlett
November 30, 2018

Client Over the years I have purchased numerous vehicles and have even worked in the auto industry myself. Carma Auto Group is by far, one of the best. The t More

by Ford F150 client
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avery Heyward
November 28, 2018

DO NOT BUY A CAR FROM CARMA AUTOMOTIVE Bought car Sept 24. They gave us temp tags. They have 30 days to turn title in, but today is Nov 28, our temp tags expired Nov 8, and they still have More

by Cindy and Carlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derri Morton, Avery Heyward, Shelby Bartlett, Lavaris Bristow
Dec 03, 2018 -

Carma Automotive Group responded

We sincerely apologize for your experience. It is our responsibility to provide superior service to our customers and we failed in this case. Upon learning about the problem the owner got involved with our Title Clerk and we had the problem resolved within 72 hours. We had internal communication challenges and failed escalation procedures. The Owner thanks you for taking the time to speak with him directly last week and share your experience. Your feedback has helped us with our internal communication, escalation process and how we handle Title/Tag Registration. We have implemented new software to track service follow up and have created new processes with new staff in the Back Office that handles Administration functions at the Dealership from Pay Offs to Tag/Title Registrations. The new Electronic Registrations Process has changed the landscape of processing and we have to make the necessary adjustments. Per our discussion, the owner has followed up with Management as well on better communication which also includes providing answers when they can and escalating when appropriate. Our Team values the feedback and we will get better. We have been selling vehicles for 6 years and have sold several thousand in the process. We are proud of the work we have done in the Community providing great cars and prices and our other Review Sites such as DealerRater, Cars.com, CarGuru, and Truecar reflect that. Our Team is not perfect and we accept the challenge to get better which is why we thank you for your feedback. Please know that it put a big smile on our face to know that we got the problem resolved for you in the end and when it finally got into the right hands it was handled swiftly. Our sincere apologies to you and your family.

November 17, 2018

Very Professional very friendly and professional people. Jonathon was very helpful and made sure everything was done correctly. would definitely recommend this dealersh More

by ASHCARLOS7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Bartlett, Jonathan La
November 12, 2018

Crap service PSA: Stay Away, Save yourself, xxxx poor customer service. First and foremost this dealership has terrible communication, I was hung up on, and the More

by atomic21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derri Morton, Jonathan La
Dec 03, 2018 -

Carma Automotive Group responded

Firstly, I would like to apologize for the fact that you came away from the dealership feeling as though you had a negative experience. As far as the numbers with your trade in, I believe it was simply a case of two parties not agreeing to a trade value. We had appraised your vehicle at or around $2000.00. based on the KBB, NADA, MMR and market sellign value of the vehicle. Per my memory, you were seeking around $6000.00 for the trade in because of a loan you had on the title. Which we believed was too high of a figure for your car. Please contact the management team if you would like to discuss this issue further

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