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Carma Automotive Group

Duluth, GA

3.2
216 Reviews

4189 Abbotts Bridge Rd

Duluth, GA

30097

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Showing 216 reviews

November 30, 2018

Client Over the years I have purchased numerous vehicles and have even worked in the auto industry myself. Carma Auto Group is by far, one of the best. The t More

by Ford F150 client
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avery Heyward
November 28, 2018

DO NOT BUY A CAR FROM CARMA AUTOMOTIVE Bought car Sept 24. They gave us temp tags. They have 30 days to turn title in, but today is Nov 28, our temp tags expired Nov 8, and they still have More

by Cindy and Carlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derri Morton, Avery Heyward, Shelby Bartlett, Lavaris Bristow
Dec 03, 2018 -

Carma Automotive Group responded

We sincerely apologize for your experience. It is our responsibility to provide superior service to our customers and we failed in this case. Upon learning about the problem the owner got involved with our Title Clerk and we had the problem resolved within 72 hours. We had internal communication challenges and failed escalation procedures. The Owner thanks you for taking the time to speak with him directly last week and share your experience. Your feedback has helped us with our internal communication, escalation process and how we handle Title/Tag Registration. We have implemented new software to track service follow up and have created new processes with new staff in the Back Office that handles Administration functions at the Dealership from Pay Offs to Tag/Title Registrations. The new Electronic Registrations Process has changed the landscape of processing and we have to make the necessary adjustments. Per our discussion, the owner has followed up with Management as well on better communication which also includes providing answers when they can and escalating when appropriate. Our Team values the feedback and we will get better. We have been selling vehicles for 6 years and have sold several thousand in the process. We are proud of the work we have done in the Community providing great cars and prices and our other Review Sites such as DealerRater, Cars.com, CarGuru, and Truecar reflect that. Our Team is not perfect and we accept the challenge to get better which is why we thank you for your feedback. Please know that it put a big smile on our face to know that we got the problem resolved for you in the end and when it finally got into the right hands it was handled swiftly. Our sincere apologies to you and your family.

November 17, 2018

Very Professional very friendly and professional people. Jonathon was very helpful and made sure everything was done correctly. would definitely recommend this dealersh More

by ASHCARLOS7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Bartlett, Jonathan La
November 12, 2018

First car purchase!!! My dad found this dealership on social media and we were able to take a look at the car I was interested in. Jonathan helped us greatly and negotiated More

by L.GUNAWAN727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Bartlett, Jonathan La
November 12, 2018

Crap service PSA: Stay Away, Save yourself, xxxx poor customer service. First and foremost this dealership has terrible communication, I was hung up on, and the More

by atomic21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derri Morton, Jonathan La
Dec 03, 2018 -

Carma Automotive Group responded

Firstly, I would like to apologize for the fact that you came away from the dealership feeling as though you had a negative experience. As far as the numbers with your trade in, I believe it was simply a case of two parties not agreeing to a trade value. We had appraised your vehicle at or around $2000.00. based on the KBB, NADA, MMR and market sellign value of the vehicle. Per my memory, you were seeking around $6000.00 for the trade in because of a loan you had on the title. Which we believed was too high of a figure for your car. Please contact the management team if you would like to discuss this issue further

November 05, 2018

Great people They were very friendly and helped me get the car I wanted and the car note for me. They went above and beyond. When i test drive the car. I found a p More

by HAYWOODBATES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avery Heyward, Shelby Bartlett
November 01, 2018

Came in clutch. Helped me get the car he helped me get the car I desired despite a few set backs. He was extremely helpful, friendly, and attentive, even coming in ea More

by Therock77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan La
October 30, 2018

Great service The employees treat you like family they answer any questions you might have the experience was fast but thorough thanks Johnathan and shelby both of More

by BCCAMP9024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Bartlett, Jonathan La
October 29, 2018

Awesome service Thank you Shelby for your help, patients in getting our deal done. We truly appreciate it We will definitely recommend this dealership to our fri More

by SERGIODJSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Bartlett, Jonathan La
October 19, 2018

It was an experience Avery was very helpful. Avery would be the reason I be would go back there. He went beyond the call of duty, while helping with this transaction. T More

by None
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avery Heyward
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