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Carma Automotive Group

Duluth, GA

3.2
218 Reviews

4189 Abbotts Bridge Rd

Duluth, GA

30097

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Showing 218 reviews

November 12, 2019

Was not told about SERIOUS DEFECTS I purchased a 2011 Crown Victoria, it had an Intake manifold that was BROKEN at the rear where the heater hose connects to the INTAKE. When we stopped More

by williamjohnkolacek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derri Morton
October 08, 2019

I bought a 2010 BMW 335i from this dealership from day one check engine light came on had nothing but problems with this car then they wanted me to use my warranty when the 30 days wasn't even up on the c More

by Pissedoff72
Recommend Dealer
No
Employees Worked With
Derri Morton, Avery Heyward, Shelby Bartlett, Jonathan La, Jose Viera-Maladonado
September 13, 2019

Easy Peasy Let me check out the car how I wanted and the financing was easy and straightforward. Was a little warm in the waiting area though More

by MCCARTNEY815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Bartlett
September 05, 2019

Bought a 2017 Chevy Silverado 1500 I found the truck online at Car Gururs. I called and Avery the Sales Rep answered and talked me through the whole process. Never met a Car Dealership More

by DAVIDADFRANK97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derri Morton, Avery Heyward, Shelby Bartlett
August 12, 2019

Bought 2004 RAM DODGE TRUCK Check engine light came on after being driven home. Dealership had reset it at time of purchase. knowing it wasn't repaired. Power steering with out More

by RDWILLIAMSON4202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derri Morton, Avery Heyward
Aug 13, 2019 -

Carma Automotive Group responded

Mr. Williamson, I am sorry to hear that you are having issues with your 2004 Dodge Ram. From our records I see that we got the truck to pass an emissions inspection on 06/09/2019 which would not have been possible had there been any pending codes or a check engine light. It did initially fail on 05/28/2019, due to bad fuel cap, Which was replaced. We also replaced the radiator after finding it was defective during our mandatory pre-sale Inspection and performed an oil change. Which is reported to carfax. All of the service information is public information on carfax if you wish to verify the validity of my statement. In summary we inspected the vehicle, performed service, road tested, fixed the emissions related issue to pass emissions at a Georgia inspection station, at that time the mileage was 134372. At the time of sale the mileage at the time of sale was 134385, which would indicate another road test of 13 miles with no check engine light . I believe we did everything in our power to properly represent this 15 year old truck with over 130k. Unfortunately we cannot predict the future or foresee issues that may arise on a used vehicle. I recommend you call into the dealer to discuss the issue further with management, as we are always happy to help after the sale.

August 06, 2019

Where your business is appreciated! Mr. Frederic made the process super smooth and Mr. Greg put the bow on it. Very understanding and helpful individuals and I cannot forget Ms. Shelby f More

by Silverado1500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 24, 2019

Worst dealership ever I bought a 2010 BMW 335i from this dealership tilite on smelling like oil humming noise from speakers when car is off told them about that then I foun More

by haya#1300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Besides Finance all of them are liars, Jonathan La, Jose Viera-Maladonado
Aug 13, 2019 -

Carma Automotive Group responded

I am sorry to hear that you are having issues with your bmw I recommend you call into the dealer to discuss the issue further with management, as we are always happy to help after the sale.

Aug 13, 2019 -

haya#1300 responded

The first day I got the car the light came on they want me to go through the warranty department to fix it when they should have fixed it the first day I told them about it worst dealership ever put $9,000 down on that car it shouldn't have issues the first day I drive it

July 18, 2019

Best dealership I’ve ever known Great customer service- best deal on the vehicles-they worked extra mile to give me Complete satisfaction. I would recommend Carma for its great wo More

by MICHELEAUGUSTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avery Heyward
June 22, 2019

Great experience Johnathan was excellent to work with. Good salesman. Finance team was easy also. Dealership was clean and welcoming. All the employees were helpful an More

by BANDBDELIVERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Bartlett, Jonathan La
June 13, 2019

Excellent Customer Service I had stopped at several used car dealers and left unsatisfied & disappointed. So I pulled over at a Dunkin Donuts to look for certified used cars. I More

by T. FOSTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derri Morton, Shelby Bartlett