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Carma Automotive Group

Duluth, GA

Overview
Reviews
Vehicles
3.2
216 Reviews
Call Dealership (404) 382-5353
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4189 Abbotts Bridge Rd

Duluth, GA

30097

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Showing 216 reviews

September 19, 2018

Sold me a lemon I HAD ASKED WAS ANYTHING MAJOR WRONG WITH THE 2008 LEXUS 600HL AND I WAS TOLD NOTHING WAS WRONG AND I WAS PRESENTED WITH A CARFAX AND WORK THAT THEY H More

by Deefine43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Avery Heyward, Shelby Bartlett, Ringo Hernandez, Jonathan La, Lendberg Bond, Lavaris Bristow
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Oct 04, 2018 -

Carma Automotive Group responded

Mr. Strawther, you purchased the 2008 Lexus LS600h on 04/23/2018 The vehicle had apporx 105k miles on it when you left the dealership. As you stated in your review, we showed you all of the work we had done to the vehicle. After our standard safety, mechanical and functionality inspection, we discovered the vehicle needed Control Arms, so we went ahead and replace them along with the bushings and performed an alignment. We recondition and service our vehicles to the best of our ability, like every other pre-owned vehicle, they can never be perfect. However if we had known about any major issues, they would have been addressed. For example we have sold many European vehicles that have had to have transmission, engine, drivetrain work performed. Which would have been performed before being advertised. A positive expereince for our customers is far more valuable than profit. When you called us the following, I informed you that I understand your situation and that I wanted to help. I informed you that the warranty you had purchased was very comprehensive and would most likely cover the repairs needed. Also, that this is the reason that we encourage warranties to protect your investment, as the vehicles are pre-owned and we cannot predict the future or foresee what mechanical issues may arise. Cars are machines and machines can malfunction, unfortunately. This state has no Lemon law on used vehicles, nor any cool off period. Which again is why we encourage warranties as much as possible. What I said when you returned the vehicle, was that we have a contract on the car which was non voidable, which we explain in great depth to every customer that makes a purchase with us. It is the reason we have such extensive paperwork, to educate the consumer on what the risks are when purchasing a used vehcile and also the liability. You decided you did not want to persue the warranty option and that you were adament in not wanting to work through the issue. I advised the vehicle may be towed as it was blocking the entrance to the dealership. I see via the vehicles carfax, that you have driven the car over 2000 miles, service records show that you have had an oil change and a warranty claim for a door actuator, nothing else. For a vehicle that supposedly needed in excess of $20,000 worth of repairs, that does seem irregular. If you would like to reach out to discuss this matter further, I am always available after the sales for all of our customers. Derri Morton

Helpful
September 17, 2018

Bad experience and Still suffering This was my second car purchased from the dealer although i had a bad experience at my first purchase with so much of issues in the car, with several More

by WIZARDQIDZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derri Morton, Shelby Bartlett
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Helpful
September 17, 2018

xxxxy dealership Bought da car 4 days ago. Said they did a full inspection on the car. That's was a lie. Back brakes and rotors need replacing. Check engine light just More

by Xxtiqhtxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derri Morton, Shelby Bartlett, Jonathan La
Report | Print
Oct 01, 2018 -

Carma Automotive Group responded

Please give me a call so that we can work through your problem, I am not sure what car you purchased as you didn't include your name nor the vehicle that was purchased. We are away here after the sale for all of our customers! Derri Morton 404-382-5353

Oct 01, 2018 -

Xxtiqhtxx responded

I did get in touch with Johnathon. And I got in touch with the Manger of sales. Nobody cared about the situation of the car. That u guys said was checked 100 percent. So I got it done myself. So xxxx all. And yea u want my name. It's Chris. I bout a 2008 mazda miata. Now look me up in your system and give if u feel the need to

Helpful
September 15, 2018

Very helpful staff - great truck Ask for Lendberg Bond he was fantastic - everything went smooth!! No pressure while looking at & test driving multiple options. He really went out o More

by HappyNissan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derri Morton, Lendberg Bond
Report | Print
Helpful
September 06, 2018

Lavaris and staff were great. Lavaris was extremely helpful. The entire staff was friendly and the atmosphere incredibly laidback. An overall great experience. Would recommend Carm More

by RG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavaris Bristow
Report | Print
Helpful
September 03, 2018

wonderful! I loved how they treated me, I would come back here if I ever need another car, super nice people! loved them all, they are great More

by darlene1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avery Heyward
Report | Print
Helpful 1
August 25, 2018

Excellent car with excellent service Lendberg Bond and his team were wonderful to work with. They were all courteous, knowledgeable, and friendly. I Highly recommended to purchase your n More

by Robin Brewer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lendberg, bond, Shelby Bartlett
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Helpful
August 25, 2018

Great at negotiating. Will work with clients to negotiate a fair and happy price. First time buy and am very pleased with the vehicle I chose and it’s condition. The owner More

by MatthewWithers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derri Morton, Shelby Bartlett
Report | Print
Helpful
August 22, 2018

my buying experience I found Avery to be a very nice and capable salesman. He walked me through the car buying process with very little stress. He was helpful and alway More

by sadconsumer
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Avery Heyward
Report | Print
Oct 01, 2018 -

Carma Automotive Group responded

I am sorry that you have had a bad experience. From my records, i see that you purchased a 2007 BMW 3 series with around 100k miles on it, we did a full inspection on this vehicle prior to putting it up for sale. As we do with all of our inventory. Of course, given it being a pre-owned vehicle, unexpected things can occur. I would really appreciate it if you could give us a call so that we can work through this issue and make it right.

Helpful 3
August 18, 2018

Got A Beautiful Car!! By FAR!!,, THE MOST EXHILARATING EXPERIENCE!!! THE STAFF!!!,,, INCREDIBLE!! AVERY HAYWARD!!!! I SALUTE YOU!!!!!! YOU WENT ABOVE AND BEYOND!!!!!!!!! I More

by Solara Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derri Morton, Avery Heyward
Report | Print
Helpful 2
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