Carlson Toyota

Terri is awesome! !! Her willingness to go above and beyond is unmatched, and her smile is contagious 😊 !! Her willingness to go above and beyond is unmatched, and her smile is contagious 😊 More

My wife was having a problem with her 2020 RAV4. I took it to Carlson Toyota on January 3, 2023, without an appointment hoping they could take a look at it. I entered the service area and was meet b I took it to Carlson Toyota on January 3, 2023, without an appointment hoping they could take a look at it. I entered the service area and was meet by Tyson Kerkhoff the Assistant Service Manager. I explained the problem to him, and he spent a good deal of time with me asking questions. He stated that he would make an effort to get to the car as soon as possible. From there on out the service was fantastic. Tyson got the car in, and a problem was eventually diagnosed and fixed. Tyson made several phone calls to me to keep me informed as to what was going on. Overall, he was very helpful, knowledgeable, professional and communicated very well. This was one of the best service experiences I have every had at an auto dealership. I would highly recommend Carlson Toyota and especially Tyson Kerkhoff if you ever have a need for Toyota service. More

My purchase went owesome on a stormy snow day. My thanks goes to Caden and Rob and the sales team who were more than ready to walk me through the process of purchasing my car. My thanks goes to Caden and Rob and the sales team who were more than ready to walk me through the process of purchasing my car. More

Disappointed, Toyota would not honor final outthedoor price given after a three hour trip. Disappointed! price given after a three hour trip. Disappointed! More

I ordered a car on my 1st visit. I was introduced to the manager and salesman . Everyone was very helpful without being overbearing.. They returned my phone calls promptly. My car wa I was introduced to the manager and salesman . Everyone was very helpful without being overbearing.. They returned my phone calls promptly. My car was delivered weeks prior to the delivery date and everything was how I ordered it. They went over the car with me and set up my phone et cetera. This was my 2nd purchase through them and wouldn't go anywhere else. I got more than I expected for my trade in. More

Do not put a deposit down without negotiating complete deal in advance. Any deposit is not refundable once they attach your name to a vehicle. When a vehicle is 8 months out and you say you are interest deal in advance. Any deposit is not refundable once they attach your name to a vehicle. When a vehicle is 8 months out and you say you are interested in a particular unit you are screwed to get refund back. Beware-very shady practices to say the least. More

We ended up ordering a 2023 Camry Hybrid from Johnny. They gave us a reasonable trade in value for my 2012 hybrid. Hopefully it won’t take too many months to take delivery. They gave us a reasonable trade in value for my 2012 hybrid. Hopefully it won’t take too many months to take delivery. More

They had the care we wanted but would not sell it to us due to being out of state. due to being out of state. More

People think because this is a big dealer they have all the paperwork ready to sell a car, xxxxxxxxx!. I purchased a car in January 1, 2022 and I wait to get the title transfer until end of March but when the paperwork ready to sell a car, xxxxxxxxx!. I purchased a car in January 1, 2022 and I wait to get the title transfer until end of March but when I checked the title status at the DVS MN website it said the title transfer transaction had been canceled in January 15 because the previous title was out of state that the dealer never submitted. Are you kidding me? what kind of dealer is this one that did not even have the car tittle? So now I am behind these people at all time to see they one day transfer the car to my name. Four and a half months have passed and still waiting, do not go to these dealer...crap. It seems they want just your money and do not care about you! More

The last time I got my tires rotated, I asked for a ride from work to the dealership. The drive was not far. After verifying multiple times I would have a ride on time (due to having issues the last two tim from work to the dealership. The drive was not far. After verifying multiple times I would have a ride on time (due to having issues the last two times), my ride did not show up. In fact, I was picked up an hour late at my destination in below zero weather in February. Before finally getting picked up, I called several times for 45 minutes to get a ride. I either was put on hold or transferred to a voicemail. They explained my Lyft drive was picked up by a driver by dropped before it was time to get picked up. No one in the service department bothered to follow up and get me a ride nor did they take responsibility for it being their fault until they were called out on their lack of service. The service staff are very polite in person but their ability to follow through is not up to par. Do better. More