Carlson Toyota

Service Performed service that was asked to replace damaged rim on tire after a flat tire, also they cleaned up car nice, plus a complete service detail Performed service that was asked to replace damaged rim on tire after a flat tire, also they cleaned up car nice, plus a complete service detail More

I received good customer service! It was a good experience over all. I received good customer service, everyone was friendly. I will tell others about the good experience. Thanks again It was a good experience over all. I received good customer service, everyone was friendly. I will tell others about the good experience. Thanks again for the good service! More

Quality of Service is Excellent - Cost of many repairs High In January 2018 I was advised at this dealership that I needed a new transfer case for my 2013 RAV4 and the quote given was over $6,000.00. I was sho In January 2018 I was advised at this dealership that I needed a new transfer case for my 2013 RAV4 and the quote given was over $6,000.00. I was shocked on two fronts concerning this matter. 1. That a less than 5 year old vehicle would need a transfer case replaced. 2. The cost quote! I took my vehicle to another dealer and they replaced the transfer case with OEM parts and labor for $1,550.00. On another matter, when I was in the market to buy a new car in 2013, I had asked 3 dealers for their best pricing for the same vehicle. After musch conversation with each, I advised all that I would be choosing which dealership I would be purchasing from at 6:00pm on a specific day. I made my choice based on offers received and 30 minutes later, after buying the vehicle from another dealer, this dealer called and stated that it was too bad that I purchased from someone else, offering an additional $500.00 discount for the vehicle I had just purchased. Sour grapes and just plain mean spirited. Uff Da... More

Excellent customer service! Natosha was awesome at explaining to me what was needed to be done to my car. Came in for an oil change and found out I needed several things done to Natosha was awesome at explaining to me what was needed to be done to my car. Came in for an oil change and found out I needed several things done to the car. She explained everything in detail and made it easy to understand. Love Carlson Toyota! More

Great customer service I’m always treated with courtesy and respect and never feel pressure to have work done that I don’t need. Today went in and the fix was so easy they d I’m always treated with courtesy and respect and never feel pressure to have work done that I don’t need. Today went in and the fix was so easy they didn’t charge me. But they found a light bulb out so replaced it for $11. How often do you walk out of a service center only owing $11! More

Excellent People and a Higher Quality This is my second vehicle at Carlson Toyota, and I have never been more happy with any dealer in my life. All of the staff I have ever dealt with are This is my second vehicle at Carlson Toyota, and I have never been more happy with any dealer in my life. All of the staff I have ever dealt with are impeccable. Quality of the vehicles and their commitment to Service them is Amazing! As far as I am concerned this will always be my dealership. More

We had the most excellent experience with our saleswoman. Our salesperson was wonderful and very helpful. Can't remember her name (sorry, maybe you could look that up on our sales order). The man that helpe Our salesperson was wonderful and very helpful. Can't remember her name (sorry, maybe you could look that up on our sales order). The man that helped us with the final paperwork and invoice was also great. More

Excellent service you can rely on and then some Always greeted by friendly staff who keeps you informed of the process. The actual service work is timely and most important, quality. Above and bey Always greeted by friendly staff who keeps you informed of the process. The actual service work is timely and most important, quality. Above and beyond: I recently (one week ago) traveled to AZ to spend the winter. While driving through the dessert of New Mexico, I notice the traction control warning lite come on. Not finding the answer in the owners manual, I called Carlson Toyota and was immediately placed in touch with a mechanic. He was most helpful in the diagnosis and calmed my fears. It turned out that the check engine light triggered the traction control light all due to my failure to properly secure the gas cap. How many dealers would take a call and have their mechanic speak to you? I know one ! Thank you Carlson! More

added accessory to new vehicle before delivery The staff at carl son toyota are always professional and courteous. They do what it takes to make the customer happy. Sales and service personnel. Th The staff at carl son toyota are always professional and courteous. They do what it takes to make the customer happy. Sales and service personnel. Thank you for all your efforts!! More

Good service on gasket replacement Service provided was on time and the price was fair. I appreciated that future issues were discussed and provided costs for repairs. Waiting area is Service provided was on time and the price was fair. I appreciated that future issues were discussed and provided costs for repairs. Waiting area is pleasant and appreciated the coffee and treats. More