Carlson Toyota

Worst Experience EVER This place is a joke, the managers are as incompetent as their employees. My wife took her car in for service and explained what is wrong with it. The This place is a joke, the managers are as incompetent as their employees. My wife took her car in for service and explained what is wrong with it. They “could not recreate the issue” in one hour, which we told them it only happens after 24 hours. It took me asking 4 times what they would do next for the service writer to say “make another appointment to drop it off.” The services writer hung up on me and yelled at her. She left crying. I contacted the GM, who apparently pawned the issue off on Scott the Customer Relations Manager and he offered no apology for the way his employee acted. They don’t care about customers after they sell a car. STAY FAR AWAY! I wish I would have read the negative reviews before purchasing from them! More

Carlson experience The service was great. Went in started application and after a while day we were able to get a new camry. John got us the color and trim that we wante The service was great. Went in started application and after a while day we were able to get a new camry. John got us the color and trim that we wanted. Will go back again. More

Worked very hard for us . Jihan Moore worked very hard for us , we came to the dealership unprepared and in a hurry , in the end we got a good deal Jihan Moore worked very hard for us , we came to the dealership unprepared and in a hurry , in the end we got a good deal More

Wonderful service I went in to Carlson Toyota to look at a vehicle I was greeted buy a gentlemen who asked if I needed help I said yes he sent me Jihan Moore what a ple I went in to Carlson Toyota to look at a vehicle I was greeted buy a gentlemen who asked if I needed help I said yes he sent me Jihan Moore what a pleasant young lady she answered every question I had there was no pressure to buy whatsoever I bought my car from them what a wonderful deal the car is beautiful 2014 and a half Toyota Camry I would like to say thank you to Jihan I am and was very pleased with you keep up the good work Thank You Linda More

New 2017 corolla Wendell and Paul were thoroughly delightful to work with ! This facility is excellent for service. This is my second corolla!! Will recommend them to Wendell and Paul were thoroughly delightful to work with ! This facility is excellent for service. This is my second corolla!! Will recommend them to all I know! Thanks again you two!!!! Barb More

Bought a certified 2014 rav4! Walked in and knew what we wanted having viewed inventory online, Matt George was helpful and fun to deal with! The dealership is impressive, very cus Walked in and knew what we wanted having viewed inventory online, Matt George was helpful and fun to deal with! The dealership is impressive, very customer friendly. Thanks Matt. More

Exceptional and Enjoyable Purchase Experience Upon arriving at Carlson Toyota we were greeted by Andrew. We were in need of a vehicle. Our only previous purchase from Carlson Toyota was our Tacoma Upon arriving at Carlson Toyota we were greeted by Andrew. We were in need of a vehicle. Our only previous purchase from Carlson Toyota was our Tacoma several years ago at its previous location with different personnel. Even so, we found our experience this time to be as pleasant as our previous one. Andrew patiently worked with us as we made our decision. We received exceptional sales service, and we believe that we received an excellent vehicle at a good price. Thanks, Andrew. You made our purchase experience painless and enjoyable. More

Rough Experience I'm happy that there are so many people that had a good experience at this dealership .... at least they didn't waste over 4 hours trying in vain to b I'm happy that there are so many people that had a good experience at this dealership .... at least they didn't waste over 4 hours trying in vain to buy a camry from a seemingly completely inexperienced sales person. He was courteous, nice and was likely trying, but the overall experience was horrible. In 4+ hours of sitting and waiting you can see a lot. There seemed to be two "teams" working. One was the older men that you could tell had been in the industry for years, they were confident - almost arrogant...then there were the 'kids'. The new sales people that were trying, but consistently treated horribly by their older colleagues. Some conversations we overheard were downright uncomfortable for us to LISTEN to, couldn't imagine being the poor guy on the other end. We really wanted to buy the camry - but somehow we just couldn't get to the signature line. They were going to call us in about 1/2 hour - 45 minutes when they were ready for us (we had 4 kids there with us, they were getting VERY bored) but the call didn't come. Not until the following Monday when someone called and asked "what it would take to bring us back in". Um....the call that we were supposed to get on Saturday?!? In the end, we bought a ford. It was a MUCH better experience. More

Best car buying experience EVER I bought a crrtified used cede on Carlson Toyota in Coon Rapids. I absolutely LOVE the car and it was the BEST CAR BUYING ECPERIENCE I HAVE EVER EXPE I bought a crrtified used cede on Carlson Toyota in Coon Rapids. I absolutely LOVE the car and it was the BEST CAR BUYING ECPERIENCE I HAVE EVER EXPERIENCED!!!! Preston was my car salesman and he was AWESOME!! No pressure, did not follow me around, found exactly what I was looking for. Loved it!! I recommend Prestin and Toyota to anyone looking for a car!! Preston is the best!! Ask for him?? More

Leasing new car My experience at the Dealership was outstanding. I would recommend Carlson Toyota to anybody. Always great service and helpful, friendly employees. Br My experience at the Dealership was outstanding. I would recommend Carlson Toyota to anybody. Always great service and helpful, friendly employees. Brian Kime was extremely helpful. Thank you! More