Carlson Toyota

Good experience - went through the Costco program I liked going through the Costco program. They give you the price and you don't have to negotiate, and go back and forth. I would have given a 5 sta I liked going through the Costco program. They give you the price and you don't have to negotiate, and go back and forth. I would have given a 5 star rating, but there was some confusion on vehicles listed in stock, but when I got there, they didn't have seem to have it, and were not sure when the new shipments would arrive. Also ended up feeling a little rushed to purchase, so instead of waiting for a Rav4 XLE-Premium, I ended up upgrading to a Rav4 Limited, because was told the $750 incentive for financing was going away that day. Only to find out that a couple of days later the incentive went up to $1,000. If I had known that, I probably would have waited until the new shipment of XLE-Premiums had arrived. More

Our Sales Person Dan and accessories Rep Joe Got to say that we have purchased many vehicles in our time and I have to say that Dan our sales guy was the best we have ever had at explaining all o Got to say that we have purchased many vehicles in our time and I have to say that Dan our sales guy was the best we have ever had at explaining all of the features of the new Highlander we purchased. My wife can ask questions for hours and Dan gave her 100% of his attention. She is extremely happy with her new Highlander. She texted me the other morning and said "This thing is awesome" as the roads were covered with ice and snow and her trip to work was flawless. I also would like to add that Joe P who helped us pick out accessories did a fantastic job and made us feel very welcome there. Great Job Dan and Joe, the service we got will definitely keep us purchasing from Coon Rapids Toyota Thanks again Paul Karnowski More

Excellent work and affordable The service department did an awesome job. They quickly got me an appointment and worked on my vehicle as quickly as possible. The Josiah of the servi The service department did an awesome job. They quickly got me an appointment and worked on my vehicle as quickly as possible. The Josiah of the service department goes an extra mile to make sure that the customer is served very well and in time. Thank you for an awesome job. More

Oil change and tire rotation I was very happy with the service I received. Even though there were no "wait" time slots available, they got my car done in a very reasonable amount I was very happy with the service I received. Even though there were no "wait" time slots available, they got my car done in a very reasonable amount of time while I waited. And the waiting area is great for being able to work remotely! More

New battery needed due to the cold weather. I needed a new battery and didn't have an appointment. I was told it could be 2 1/2 hours or more but I went ahead. It was done in just under 2 hour I needed a new battery and didn't have an appointment. I was told it could be 2 1/2 hours or more but I went ahead. It was done in just under 2 hours & they also did the inspection sheet which was a bonus. Very professional. Oh, I also got a car wash which was a blessing as my car was filthy! More

Purchase of pre owned vehicle We had a wonderful experience working with Jihan Moore purchasing our pre owned Camry. Jihan Moore was very knowledgeable and accommodating. I would h We had a wonderful experience working with Jihan Moore purchasing our pre owned Camry. Jihan Moore was very knowledgeable and accommodating. I would highly recommend Jihan Moore for a hasssle free experience. More

Oil change and tire rotation Great service and it was done in a minimum amount of time. Everyone was friendly and knowledgeable and took time to explain what needed to be done and Great service and it was done in a minimum amount of time. Everyone was friendly and knowledgeable and took time to explain what needed to be done and why. More

Fast, friendly and efficient service We have had Tyler as our primary service advisor since our 2008 RAV4. He epitomizes what a good service advisor should be; he has an understanding o We have had Tyler as our primary service advisor since our 2008 RAV4. He epitomizes what a good service advisor should be; he has an understanding of customer concerns and is quick to offer advice and solutions to questions regarding our vehicle. In addition, he does not demean any questions. More

They get it right. What’s more frustrating than a slow leak in a tire? I asked that one be fixed at a recent rotation visit. Even suggested it might take a tire removal What’s more frustrating than a slow leak in a tire? I asked that one be fixed at a recent rotation visit. Even suggested it might take a tire removal and remount. All the tests were done with no leak found. After having to add air twice in the last two weeks in below zero weather I was very unhappy. Shaun got me right in, had the tire remounted, and had me on my way. No hesitation or excuses. It was made right. More

Technical help Asked for instruction on how to use jumper cables to help someone start their car. The Technician (Tamika) was wonderful with her detailed explanation Asked for instruction on how to use jumper cables to help someone start their car. The Technician (Tamika) was wonderful with her detailed explanation and demonstration of the process, especially on which leads to attach first and detach first. I’m very pleased with her service. Haven’t needed to do it yet but it’s well below zero today (-18 at 1:45 pm) and may need to help family today when they get to the parking lot after work. More