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Carlson Toyota
Coon Rapids, MN
543 Reviews
Our goal is to sell and service every Toyota in Coon Rapids and the Minneapolis/St. Paul Northern metro area with the highest level of customer satisfaction.
We are a Female Managed Company
Family-owned and operated since 1994. Here at Carlson Toyota of Coon Rapids.
We are the MOST transparent dealer you will meet. Stop in and see us today!
Whether you are looking for a new or used car or truck, our Toyota-certified sales and leasing professionals are readily available to assist you. We have a great selection to fit all our customers’ needs. Our finance team offers expert advice to those seeking a Toyota car loan or lease for any situation.
We are conveniently located at 12880 Riverdale Dr. NW, Coon Rapids, MN 55448 – just off of Highway 10 and Round Lake Blvd, and we serve the Minneapolis St. Paul area. We are here to assist you with your next vehicle purchase, and we have Master Diagnostic Technicians and Automotive Service Excellence (ASE) certified technicians who are all Toyota Factory trained to service your vehicle. We also have a fully-stocked inventory of Genuine Toyota manufactured auto parts.
So how do we differentiate from other dealers? Read the Carlson Difference to see how we strive to give you the highest level of customer satisfaction. Come join the Carlson Family.
Why is Carlson Toyota the Go-To Spot for Minneapolis, Saint Paul, Blaine and Brooklyn Park Drivers Seeking a New or Used Toyota or Scion Vehicle?
It could be our varied and accommodating selection of new Toyota models, including the much-loved Toyota Camry, Toyota Corolla, Toyota RAV4, Toyota Prius, and Toyota Highlander. Perhaps it’s our equally vast range of high-quality, Carlson Toyota-approved used cars.
It may also very well be the Toyota Leasing and Financing offers available to customers who shop with Carlson Toyota. With these auto loan and lease options, shoppers feel at ease, worry-free, and extra satisfied with their purchase and lease.
Carlson Toyota isn’t only a place for those in the market for a new Toyota or used car. We’re also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Coon Rapids, Minnesota, both convenient and staffed with automotive experts.
It doesn’t stop there – Carlson Toyota also hosts an array of services to personalize or enhance your Toyota driving experience. Just ask our onsite auto parts and accessories department what we mean.
Still not clear about why so many trust Carlson Toyota for all of their Toyota needs? Visit our dealership at 12880 Riverdale Dr NW, Coon Rapids, Minnesota, and find out for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 543 reviews
December 30, 2020
I recently purchased a Toyota Sienna and was able to find an AWD Premium XLE version. I was very impressed by the friendliness of Carolyn Hagen. The night before I traveled to Coon Rapids I requested infor an AWD Premium XLE version. I was very impressed by the friendliness of Carolyn Hagen. The night before I traveled to Coon Rapids I requested information about one of the vehicles on the lot. I received very good communication with Carolyn and when I arrived at the lot the car was warmed up, mostly clear of snow and ready for a test drive. Though I was slow to make a decision, Carolyn was very patient and I didn't feel rushed/pushed into making a decision. I ended up paying a bit more than I had planned but my family has a great vehicle. When setting up the financing for the vehicle, Grey did an excellent job of explaining the terms and was speedy setting up the loan. More
by dellenwo
Employees Worked With
Carolyn Hagen, Grey Ingvalson, Carolyn Hagen
December 27, 2020
I recently purchased a RAV4 from Carolyn Hagen at Carlson. I encourage you to ask for her. She was very professional, informative & not pushy. Very happy with my purchase ! Carlson. I encourage you to ask for her. She was very professional, informative & not pushy. Very happy with my purchase ! More
by JL
Employees Worked With
Carolyn Hagen, Carolyn Hagen
October 24, 2020
I am leasing my 4th RAV4 from Carlson. Ryan, the sales manager, wanted me to trade my 2018 early, and told me he would do it for the same payment. When I got into the finance office, that was not true. Wh manager, wanted me to trade my 2018 early, and told me he would do it for the same payment. When I got into the finance office, that was not true. While the payment would be the same, it did not include Gap Insurance, which my other payment did. I had to decline the Gap Insurance in order to afford the new car. More
by boycebarbara70
Employees Worked With
Marty Lang
October 11, 2020
I want to say a huge thank you to TERRI for her wonderful customer service. She was so helpful in helping me find the right vehicle for me. She took time to listen to what I wanted, she promptly found the pe customer service. She was so helpful in helping me find the right vehicle for me. She took time to listen to what I wanted, she promptly found the perfect SUV for me. She took the time to go through how everything worked on my new SUV, even took the time to help me set my phone up to bluetooth. TERRI YOU ARE TRULY AMAZING! THANK YOU!!! More
by Nic
Employees Worked With
Terri
September 17, 2020
Wendell Harren is the sales person that patiently worked with us to buy a car that we wanted and needed. He was very patient with my wife and me. We weren't sure of what we wanted vs what we could afford. T with us to buy a car that we wanted and needed. He was very patient with my wife and me. We weren't sure of what we wanted vs what we could afford. The car we bought was the one we wanted and is one we can afford. Wendell did not rush us ~ we had all the time we needed to be sure this car was what we wanted and what we could afford. We bought the 1st one here and it had lasted us 23 yrs. More
by stephen
Employees Worked With
Wendall Herren, Josh*****
April 01, 2020
Poor communication After several calls to and from this dealership about my appointment that was supposed to have been a couple of days ago, my personal experience was t After several calls to and from this dealership about my appointment that was supposed to have been a couple of days ago, my personal experience was that I was talked over by the service manager and later by his manager, neither of whom was a very good listener. In my original call, I had asked whether they were still open and able to do the work after the governor shut down certain activities due to COVID 19. He said they were. I then asked what precautions they were taking to protect staff and customers. I mentioned that I work in health care. He never answered my question, instead fixating on the idea that I must be sick and should not have an appointment. I spent way too much time on the phone arguing with him that, since the appointment was already on our calendars, it should be kept. He and his manager decided it might be okay for me to come after the shutdown ended on April 10, and so I asked what would happen if the shutdown was extended. I believe his name was Scott, and his answer was that he would call me on the 10th. I left that conversation feeling dissatisfied, because my car didn't get fixed, and because no future appointment was made. It was not until today that I was told that the original person I talked to in Service somehow misunderstood that he thought I was ill. However, I was not offered a new appointment. I did ask if they would do that. I was not abusive or swearing. I did have to raise my voice once while Scott was telling me why he was right about everything, because I couldn't get a word in edgewise. After he heard me, he said he would call me back later. He didn't say why. I told him that I had spent enough time on this, and I still need to get the service done on my car. I asked him not to call me. More
by Balbannock
Employees Worked With
Scott, 2 others
March 01, 2020
Buyer Beware! I bought a used mini vans from Carlson Toyota . The vehicle was being sold “as is”. I looked up the car facts, and nothing of concern came up. I went into the dealership to test drive. I Toyota . The vehicle was being sold “as is”. I looked up the car facts, and nothing of concern came up. I went into the dealership to test drive. I checked the vehicle out and on the surface everything seemed fine. I go back into the dealership to ask the sales team what kind of condition I would be buying the vehicle in and I was reassured that the vehicle passed Toyota inspection and had zero major issues. I was in a rush, so I took their word for it as I trusted Toyota inspection. I buy the vehicle and next morning I realized the engine is leaking. I go back to their offices to see what they can do for me. They wasted half an hour and at the end let me know that it was my problem. Just a day ago, they proclaimed the vehicle to have no issue. I lost all faith in this dealership. They lied to me just sell me a vehicle that had engine oil leak. Don’t waste your time at Carlson Toyota. More
by SM- said
Employees Worked With
Management
January 25, 2020
This has got to be the worst Toyota dealership anywhere. The management at this dealership should be embarrassed and Toyota should too. Go anywhere else but here. The management at this dealership should be embarrassed and Toyota should too. Go anywhere else but here. More
by skyflyer7474
Employees Worked With
TJ
November 27, 2019
Steer Clear I should have been warned from the beginning by the email sent to me by the used car manager TJ. He has zero class and didn't even have the guts to a I should have been warned from the beginning by the email sent to me by the used car manager TJ. He has zero class and didn't even have the guts to approach me while I waited almost 2 hours to get into the business office, yes I said 2 hours. As far as the service department goes, don't expect them to go above and beyond at this dealership....they don't even provide free loaners although I was told that at the time of purchase. If you buy an extended warranty, be prepared to fight tooth and nail to get something covered...including the rental they want to charge you $35 for. All in all, I've learned my lesson....get everything in writing and take notice of the tone of your conversation from the get go. I should've never walked back in after I walked out the first time. More
by SM
Employees Worked With
Multiple - Sales, Sales Manager & Service
October 22, 2019
Horrible Customer Service They will not take responsibility for selling you a vehicle with issues and there will be absolutely no customer service! I’m a first time car owner a They will not take responsibility for selling you a vehicle with issues and there will be absolutely no customer service! I’m a first time car owner and my time at Carlson has been awful! More
by Ecgeiser
Employees Worked With
Management
