Carlson Toyota

Carolyn assisted us in purchasing a 2021 Camry SE. She's very friendly, courteous, & informative. Most of all she listened to us and then looked around for the vehicle that would fit our wants/needs. She very friendly, courteous, & informative. Most of all she listened to us and then looked around for the vehicle that would fit our wants/needs. She is flexible enough to change the no trade in to a trade in because our circumstance changed. She spent a significant amount of time showing us the Ins/Outs of a vehicle with a lot of bells and whistles compared to our old car. This will be my last car that I purchase, and it has been the best salesperson I have worked with. I would definitely recommend her to anyone interested in buying a new/used car. She knows her stuff. More

I had found a Toyota Highlander on the Carlson Toyota website that I was interested in. I inquired and Carolyn responded back within a few minutes. When I arrived, I was greeted by a wonderful female fro website that I was interested in. I inquired and Carolyn responded back within a few minutes. When I arrived, I was greeted by a wonderful female front desk employee, who went and got Carolyn for me. When I met her, she was very welcoming and friendly. I already knew what I wanted, so I had a lot of extra time to talk with Carolyn. Over the next hour, we shared many stories and had a lot of laughs. Not many people would enjoy sitting around the dealership waiting, but I sure enjoyed my Saturday with Carolyn. I would definitely recommend Carlson Toyota to my friends and family, and definitely recommend they ask for Carolyn. More

I really liked the way I was treated as a customer the sales person was very friendly and patient as I was trying to make my decision. sales person was very friendly and patient as I was trying to make my decision. More

I recently purchased a Toyota Sienna and was able to find an AWD Premium XLE version. I was very impressed by the friendliness of Carolyn Hagen. The night before I traveled to Coon Rapids I requested infor an AWD Premium XLE version. I was very impressed by the friendliness of Carolyn Hagen. The night before I traveled to Coon Rapids I requested information about one of the vehicles on the lot. I received very good communication with Carolyn and when I arrived at the lot the car was warmed up, mostly clear of snow and ready for a test drive. Though I was slow to make a decision, Carolyn was very patient and I didn't feel rushed/pushed into making a decision. I ended up paying a bit more than I had planned but my family has a great vehicle. When setting up the financing for the vehicle, Grey did an excellent job of explaining the terms and was speedy setting up the loan. More

I recently purchased a RAV4 from Carolyn Hagen at Carlson. I encourage you to ask for her. She was very professional, informative & not pushy. Very happy with my purchase ! Carlson. I encourage you to ask for her. She was very professional, informative & not pushy. Very happy with my purchase ! More

Poor communication After several calls to and from this dealership about my appointment that was supposed to have been a couple of days ago, my personal experience was t After several calls to and from this dealership about my appointment that was supposed to have been a couple of days ago, my personal experience was that I was talked over by the service manager and later by his manager, neither of whom was a very good listener. In my original call, I had asked whether they were still open and able to do the work after the governor shut down certain activities due to COVID 19. He said they were. I then asked what precautions they were taking to protect staff and customers. I mentioned that I work in health care. He never answered my question, instead fixating on the idea that I must be sick and should not have an appointment. I spent way too much time on the phone arguing with him that, since the appointment was already on our calendars, it should be kept. He and his manager decided it might be okay for me to come after the shutdown ended on April 10, and so I asked what would happen if the shutdown was extended. I believe his name was Scott, and his answer was that he would call me on the 10th. I left that conversation feeling dissatisfied, because my car didn't get fixed, and because no future appointment was made. It was not until today that I was told that the original person I talked to in Service somehow misunderstood that he thought I was ill. However, I was not offered a new appointment. I did ask if they would do that. I was not abusive or swearing. I did have to raise my voice once while Scott was telling me why he was right about everything, because I couldn't get a word in edgewise. After he heard me, he said he would call me back later. He didn't say why. I told him that I had spent enough time on this, and I still need to get the service done on my car. I asked him not to call me. More