Carlsen Subaru

Staff is supremely knowledgeable and competent . .. and polite. My 6 month service covered all needed elements to ensure continued excellent performance of my 2015 Outback. The overall cost was reaso .. and polite. My 6 month service covered all needed elements to ensure continued excellent performance of my 2015 Outback. The overall cost was reasonable. More

This was our second Subaru from Carlsen. Their purchase process, especially the most recent car was just so easy and we feel that we were treated very well by their staff. process, especially the most recent car was just so easy and we feel that we were treated very well by their staff. More

A pleasant place to shop no pressure and honest down to earth people to worck with , on my trade in i cleared most of my car out , about 2 days later i get call from the dealer , regarding they have a env earth people to worck with , on my trade in i cleared most of my car out , about 2 days later i get call from the dealer , regarding they have a envelope for me to pick up , and see if i can stop by , i responded sure , what is it , ? reply from dealer personal , we found $22 dollars in 1 of the compartments in the car you traded in , i am still at unbelievable amazing of this dealers honesty , i congratulate the entire staff at CARLSEN SUBARU , thank you for a honest and out standing experience , from a X BMW Technician Peter Pan BMW , best regards Alex .H . HIGHLY RECOMAND if in search for a new car purchase , and they do not inflate prices on cars like most of the Ather dealers which is a pleasant surprise !!!!! More

Walked away with a great deal despite being treated poorly Buying a car for the first time can be an exciting and stressful experience; this dealership did not make it an enjoyable one. Let me start with t Buying a car for the first time can be an exciting and stressful experience; this dealership did not make it an enjoyable one. Let me start with the good stuff--John Minch was very helpful in drawing up various invoices and showing me all the different options available on the plot. He was not pushy and even encouraged me to take my time. I really appreciated this about him. I walked away with a gorgeous Subaru Crosstrek. No regrets. My experience turned sour when I started dealing with "Victor"-- the finance specialist. As I mentioned, this was my first car purchasing experience, so I had questions about the contract I was signing. Victor was condescending and rude when I asked him about the specifics about contractual clauses. He was curt and peevish during the entire process and even exclaimed "Oh god" in exasperation when I tried clarifying some terminology use in the contract. I wonder how differently I would have been treated if I were a white male in the same situation. If Subaru finance specialist are people facing, they should have the adequate training & skills. More

Great Customer Service! I bought my car here and went back for an engine service. Bob, my advisor, was so friendly and nice. They originally said my car would not be ready fo I bought my car here and went back for an engine service. Bob, my advisor, was so friendly and nice. They originally said my car would not be ready for 24 hours, but it was done in less than 1 hour. Very friendly people, and very clean dealership. They put a smile on my face! More

Worst service department in the Bay area They actually bold faced lied to me! I called Burlingame and they took care of me in about 2 minutes. I will no longer bring any of my Subarus to Carl They actually bold faced lied to me! I called Burlingame and they took care of me in about 2 minutes. I will no longer bring any of my Subarus to Carlsen. So disappointing since we LIVE in Redwood City and have been an all Subaru family for years! More

Regular Maintenance Service Did work as requested. 60K service was thorough. Have had dealer perform maintenance work for past 10 yrs. Am satisfied to keep bringing my vehicle ba Did work as requested. 60K service was thorough. Have had dealer perform maintenance work for past 10 yrs. Am satisfied to keep bringing my vehicle back. More

Because of a long term assignment I took my 2001 Subaru Outback with me to France. When I needed some parts here I contacted Carlsen Subaru by e-mail. They had been my dealer for the scheduled maintenanc Outback with me to France. When I needed some parts here I contacted Carlsen Subaru by e-mail. They had been my dealer for the scheduled maintenance. Since their service department had been very good I expected it to be easy to order a coil pack and some spark plug wires. Nick Tanouye was most patient and prompt responding to several e-mail requests and questions. He even took th order over to the local Fedx office to make the shipping cutoff time. I received the parts, installed them, and the car runs as good as new. Price is my only complaint. $18 for ONE spark plug wire seems excessive. More

Although the interaction with the service manager was a little tense, I believe this dealership carries a much higher standard of customer service than most car dealerships. With the exception of Saturn. little tense, I believe this dealership carries a much higher standard of customer service than most car dealerships. With the exception of Saturn. Carlsen took care of my needs quickly, and cleared up confunfusions caused by another Subaru dealer of lesser professional standards (Stevens Creek, of course). I highly recommend coming here for all your service and sales. More