Carlisle Cadillac Buick GMC

ON 2/24/24 I purchased a 2022 GMC Sierra 2500HD from them. My salesman was Gary Hoffman. I specifically told him I did not want the service contract that was $3515 more. He said no problem I will rem them. My salesman was Gary Hoffman. I specifically told him I did not want the service contract that was $3515 more. He said no problem I will remove it. I was approved for financing and then sent back to the Finance Manager Will Allen. He was very hard to understand talking extremely quickly and at times talking to himself. He was making bad jokes some of them racial. He was acting very erratically and difficult to understand. It was very uncomfortable and I missed the fact that the service contract had been included as well as GAP insurance ($1000) and a Maintenance Plus Agreement ($995). I signed the loan and after returning home read everything and noticed they had been added. That day I contacted Gary Hoffman and he told me that it was probably include by mistake and I needed to talk to Will Allen to have it cancelled. I read the terms of the contract and they said to return to the dealer to have them cancelled as well. On March 8th I returned to the dealer and signed the cancellation forms with Will Allen. He was much more professional and understandable this time. He told me it would take about 12 weeks for the refunds to be issued and paid to my lien holder. On June 3rd my bank had still not received the refund. I emailed Will Allen and asked if he could check the status of the refund. Meanwhile I called Triton the servicing company and talked to a customer service rep. He told me that they had never received the cancellation request and if I couldn't get copies of them from the dealer the cancellation wouldn't take effect until then and I would have to pay for the 3 months between March 8th when I signed the papers and June 3. I emailed Will Allen this and did not receive a reply. I reached out to the dealer through their contact us form on the website and received what appeared to be an utomated email from Gary Hoffman about what vehicle i was interested in. On June 4th in the morning I used the chat bot on their web page to leave a message about the situation and to have someone contact me that was not Gary Hoffman or Will Allen. This afternoon I filed a complaint with the Attorney Generals Office and I will be filing one with the Better Business Bureau tonight. More

The entire team worked together to make things happen and made sure a deal got done. I am very pleased. Thank you. made sure a deal got done. I am very pleased. Thank you. More

They treat you like family. From finance and insurance to the delivery of the vehicle, it was the best I’ve ever had. I ordered the vehicle in March. It was delivered to me in t From finance and insurance to the delivery of the vehicle, it was the best I’ve ever had. I ordered the vehicle in March. It was delivered to me in the middle of May. Fantastic service. More

I had a great experience overall. Everyone I dealt with was very friendly and helpful. Everyone I dealt with was very friendly and helpful. More

Great that I could schedule a wait for appointment. Time was not wasted. Short wait. Time was not wasted. Short wait. More

Michael and Tyler were very professional, helpful, smart and pleasant! Make you feel very welcome! and pleasant! Make you feel very welcome! More

Staff was pleasant and helpful. They kept me update on the status of my repair. They kept me update on the status of my repair. More

Noisy waiting room waiting area. No coffee or water available/offered. My Cadillac used to be washed after service and that’s not done anymore. I understand wanting to cut costs, but No coffee or water available/offered. My Cadillac used to be washed after service and that’s not done anymore. I understand wanting to cut costs, but customer care has gone downhill More

Everything went smoothly. We didn’t feel like we were being pressured into anything and they listened to our concerns We didn’t feel like we were being pressured into anything and they listened to our concerns More

Good communication and excellent service. Tyler took his time and was very thorough with any questions. Tyler took his time and was very thorough with any questions. More