Carl Burger Dodge Chrysler Jeep RAM World - Service Center

Great service! I came to the dealership with a time sensetive problem. Brittany was quick efficient and remained in contact throughout the whole process. I appreciat I came to the dealership with a time sensetive problem. Brittany was quick efficient and remained in contact throughout the whole process. I appreciate the communication and how quickly they worked through my 3500 Rams electrical issue. Thank you for your help everyone, especially Brittany! More

Would never recommend This is my second purchase of a van from Carl Burger. Everything was great until my car started breaking down less than 6 months after I bought it. This is my second purchase of a van from Carl Burger. Everything was great until my car started breaking down less than 6 months after I bought it. Starting last year in April, with a 2016, less than 35,000 miles. The undercarriage, brakes, tires, transmission, both sliding door motors have gone out, they have told me I needed an oil change when I had one 2 weeks prior and then my battery went out. It was a 2013 battery in a 2016 van. Phil has told me to go to another dealership when I was speaking to my service advisor (they fired of course), When I called Chrysler the assistant manager of service told Chrysler I stole a Chrysler battery and replaced it with a 2013 Chrysler battery, when I had no use of my arm. I was informed there was a scam at this dealership between Hertz and the previous serevive manager. They would rent cars for parts on cars they would bill for and never fix. I firmly believe that my van is one of these vans. Mrs Burger will not sit down to speak with me.....so it looks like we may have to go to court. Just refund my down payment, all my monthly payments, and give me a new bloody van. I am sure y’all know who this is if you are at the Dealership!!!!! More

Great customer service!!! Brittany was very thorough and knowledgeable when explaining all the details concerning my Jeep. I even got my car back a day earlier than promised! Brittany was very thorough and knowledgeable when explaining all the details concerning my Jeep. I even got my car back a day earlier than promised!! My air-conditioner works perfectly now just in time for summer. A big “Thank You” to Brittany and the service department for all their hard work!! More

Appointment for truck not seen the day of I'm beside myself so far!!! I just bought a 2018 RAM 1500, only 7700 miles and I have a check engine light already. I made a appointment over the week I'm beside myself so far!!! I just bought a 2018 RAM 1500, only 7700 miles and I have a check engine light already. I made a appointment over the weekend for 10 am Monday. No one came out to check on me when I pulled up. Now it's 3:12pm and I get a call from The service department. "We are going to keep your truck it hasn't been checked yet".........ridiculous!! On top of that the dirty xxx loaner vehicle. My experience so far has been frustrating. More

Great service Ms Thiem was so helpful. And showed us the attention we needed. She was informative and friendly. We would recommend Carl burger dodge to anyone of Ms Thiem was so helpful. And showed us the attention we needed. She was informative and friendly. We would recommend Carl burger dodge to anyone of our friends and family. More

They Made it Right My initial experience with buying my vehicle here and having it brought in for service didn't go smoothly, but to their credit (especially Bud in the My initial experience with buying my vehicle here and having it brought in for service didn't go smoothly, but to their credit (especially Bud in the Service Dept), they made up for it with my last visit. I was very impressed with Bud's service and professionalism. He went out of his way to make it right and I appreciate that greatly. More

Outstanding Service Bud Kilbury was professional and thoughtful. My Jeep needed back hatch support lifts replaced. Brought Jeep in to Carl Burger CJDR at 7am. Bud Kilbury Bud Kilbury was professional and thoughtful. My Jeep needed back hatch support lifts replaced. Brought Jeep in to Carl Burger CJDR at 7am. Bud Kilbury, the Service Adviser, was awesome. He ordered parts ASAP, as soon as the parts arrived, installed the parts. Bud made sure the part replacement process was completed quickly and efficiently. All done in less than an hour. I am very satisfied the service I received. More

Rocky Start, but they Made it Right Bought a used 2018 Pacifica off the lot on Labor Day weekend. It has a broken latch that prevents stow and go. I was told by Sales Dept. to make a Ser Bought a used 2018 Pacifica off the lot on Labor Day weekend. It has a broken latch that prevents stow and go. I was told by Sales Dept. to make a Service appt. and it will be fixed right away. Did as I was told and took PTO from my job to come in and sit for a few hours to be informed "We don't have the part, you will need to come in when we get it." I left angry and not confident that I would even be contacted with a follow up. *update. When I went back Bud made it right. His professionalism was very impressive. I'm happy now. Thanks Bud! More

Worst Customer Service Had an appointment for a detail at 1pm, was told to show up early to fill out the application nothing else. Upon arrival I am told my appointment men Had an appointment for a detail at 1pm, was told to show up early to fill out the application nothing else. Upon arrival I am told my appointment ment nothing, my car wont br touched until the next day, and it wont br finished until the end of the day at that. Their word means nothing, the wait is always long, and they treat their customers horribly More

Best Experience ever! I was driving a 2011 Honda Civic, small, black everything I ever wanted back in the day. I fell in love with the NEW 2017 Jeep Cherokee and decided to I was driving a 2011 Honda Civic, small, black everything I ever wanted back in the day. I fell in love with the NEW 2017 Jeep Cherokee and decided to drop in and check it out. The whole experience from start to finish was amazing with David, he was nothing short of amazing on answering all my questions and making the whole process a smooth one. Thank you again to everyone at Carl Burger. YOUR TEAM ROCKS DAVID! More