Carl Burger Dodge Chrysler Jeep RAM World - Service Center

Customer Service quick and with a smile I brought my truck to Carl Burger Dodge to have a transmission and a differential service performed. I was helped by David Garcia and he took care of I brought my truck to Carl Burger Dodge to have a transmission and a differential service performed. I was helped by David Garcia and he took care of the repairs and got me out in plenty of time to entertain friends that evening and he even said he was able to get $40.00 off the cost of the repair. I appreciate the quick turn around time. I have been servicing my trucks at Carl Burger Dodge for 20 years. When I went to pick up my truck, Lupe noticed I was waiting and David was busy with another customer and she quickly took charge and completed my paperwork so that I could be on my way. Thank you for your service. More

Went in for a weird noise. Everyone was very nice and tried to be helpful. I only gave a 3 star overall rating because I left my car there on a Wednesday evening and apparently Everyone was very nice and tried to be helpful. I only gave a 3 star overall rating because I left my car there on a Wednesday evening and apparently they couldn't figure out for sure what noise I was talking about so I ended up having to go back late the next day to help them find the noise. Due to the following day being a holiday, they couldn't do anything that day and for some reason they couldn't look at it on the following day which was a Saturday?? Anyway... they finally figured out (Monday afternoon) what they needed to do in order to see what the problem is, and they said it could take till the end of the day or it could take a few days depending on what they found. I unfortunately couldn't take a chance on it taking more than a day because I needed the van to drive to Vegas the next day. So... although they were very nice and will probably end up doing a great job with the repairs (eventually) I ended up paying $100 for nothing. They did promise to take the $100 off when I come back to get the work done but it was kind of frustrating all around. And now I have to worry that my van might break down while I'm in the desert. More

warranty service and oil change Everything was great as far as the initial contact and service. The only issue I have is that I wanted to see the damaged upper radiator hose and to f Everything was great as far as the initial contact and service. The only issue I have is that I wanted to see the damaged upper radiator hose and to find out why it happened. Sorry to say, I left not knowing. I think that is an issue for you to address. This Overland has only 16K miles on it. Why would a serpentine belt touch an upper radiator hose to cause it to leak? I will not know unless I remove the shroud to see for myself. Perhaps a simple call to the mechanic might have been in order. It could have been a long day perhaps. I will keep coming back. More

Dave Garcia is an asset to the company I want to let you know that Dave Garcia provided me with the best customer service experience of my life. He was friendly understanding and helpful ev I want to let you know that Dave Garcia provided me with the best customer service experience of my life. He was friendly understanding and helpful every step of the way. I purchased a used vehicle and within a week the A.C. went out. He took complete care of the situation and I will not have my vehicle serviced anywhere else as long as Dave is working at Carl Burger. Thank you Dave More

Key Replacement Dave was able to help fix some issues with the car very easily and kept me in the loop. He helped me to get an extra key for my car, since I only had Dave was able to help fix some issues with the car very easily and kept me in the loop. He helped me to get an extra key for my car, since I only had one and was also able to get the window seal fixed during the same visit. Very helpful guy. More

customers since 1966 David is the best service writer, always happy to see us. David is the reason we return to Carl Burger, he has taken "golden" care of us and my miniva David is the best service writer, always happy to see us. David is the reason we return to Carl Burger, he has taken "golden" care of us and my minivan now 10yrs old that still runs like the day we drove it off the lot in '04. In our estimation David is employee #1 and we will remain his customers as long as he is at Carl Burger. More

First Responder Service Manager- Dave Garcia David Garcia always greets me with a smile and always makes me feel like a VIP when servicing my vehicle. He gives me the best care and quality and David Garcia always greets me with a smile and always makes me feel like a VIP when servicing my vehicle. He gives me the best care and quality and value for my Chrysler Touring Van, and should be recognized for his outstanding customer service. Your sales team could learn a lot from Dave's sincere attitude with his customers. Even though I was misled by your sales team promises, Dave had made up for it by correcting the issue without blaming any other departments and just getting it done. He took the initiative and owned it. That my friend deserves 5 stars at its best. Thank you- Dickson Ula More

Good Service Jeffrey Arkin was very helpful in completing service on my Jeep. I have been generally happy with the work done at Carl Burger. The Quick Lube cente Jeffrey Arkin was very helpful in completing service on my Jeep. I have been generally happy with the work done at Carl Burger. The Quick Lube center is handy. More

Andre, was very " helpful and friendly" Thank you Andre for your help, you were so nice and really explained me what my Van really needs, Thank you! I really appreciate it. Adriana C Thank you Andre for your help, you were so nice and really explained me what my Van really needs, Thank you! I really appreciate it. Adriana C More

Breaks still squealing a metal on metal sound NO STARS!!! They are Unethical Thieves. Corporate Dodge does not hold this service center accountable for falsifying vehicle problems. They allow thi NO STARS!!! They are Unethical Thieves. Corporate Dodge does not hold this service center accountable for falsifying vehicle problems. They allow this dealership to steal your money, break your vehicle, and not provide a way to recover the help you originally came in for and paid for. So my Dodge Ram 2500 needed basic front brake pads and after their service they still squeal a metal on metal sound. I've returned to the same dealership 3 times to take care of this Front Brake problem. They are misdiagnosing other issues to get money from me, as well as damaging other parts on my vehicle without my permission to even touch those parts. Example: they messed with my back brakes when the front brakes are where the squealing is coming from. They said my power steering fluid was dark. I took it to a different mechanic and they showed the dipstick to me saying this doesn't need changing the power steering fluid is light. They said I needed a water pump because it's going out--I just replaced it at the Dodge dealership in AZ. **BEWARE OF THIS SERVICE CENTER** They misdiagnose, steal your money, and don't do the work you ask to have done. Don't get brakes here!! You'll leave squeaking and may have other issues with your vehicle after they've serviced you. More