Carl Burger Dodge Chrysler Jeep RAM World

Would never recommend This is my second purchase of a van from Carl Burger. Everything was great until my car started breaking down less than 6 months after I bought it. This is my second purchase of a van from Carl Burger. Everything was great until my car started breaking down less than 6 months after I bought it. Starting last year in April, with a 2016, less than 35,000 miles. The undercarriage, brakes, tires, transmission, both sliding door motors have gone out, they have told me I needed an oil change when I had one 2 weeks prior and then my battery went out. It was a 2013 battery in a 2016 van. Phil has told me to go to another dealership when I was speaking to my service advisor (they fired of course), When I called Chrysler the assistant manager of service told Chrysler I stole a Chrysler battery and replaced it with a 2013 Chrysler battery, when I had no use of my arm. I was informed there was a scam at this dealership between Hertz and the previous serevive manager. They would rent cars for parts on cars they would bill for and never fix. I firmly believe that my van is one of these vans. Mrs Burger will not sit down to speak with me.....so it looks like we may have to go to court. Just refund my down payment, all my monthly payments, and give me a new bloody van. I am sure y’all know who this is if you are at the Dealership!!!!! More

Great service Rafael was very knowledgeable and fun to work with. He knew everything about the car I was looking at and wasn’t pushy which is always nice. Rafael was very knowledgeable and fun to work with. He knew everything about the car I was looking at and wasn’t pushy which is always nice. More

Very quick, effective, and successful! Walking into the dealership I knew I wanted a Rubicon, salesman did not try to move me in a different direction . Between test drive , trade in a appr Walking into the dealership I knew I wanted a Rubicon, salesman did not try to move me in a different direction . Between test drive , trade in a appraisal, and talking numbers no time was wasted . Great overall experience . Very pleased . More

New RAM Rebel Owner We couldn't be happier. Thanks Gary and Arturo. Great Team. We got a solid deal on a 2019 RAM Rebel. We went late and saw many trucks to decide wh We couldn't be happier. Thanks Gary and Arturo. Great Team. We got a solid deal on a 2019 RAM Rebel. We went late and saw many trucks to decide what we wanted and what they would cost. Everything is so expensive so we tried to trim our expectations. Arturo listened and jumped on a few options. It got late and we left very informed. Next day went to another dealer in National City and was "shown around" with little understanding, no offer, no discussion of what they could do for me. Spent a lot of time there discussing what we wanted but the guy just showed us around more. Glad we had already learned so much from Carl Burger. Later, went back to Carl Burger Dodge and they knew our name and Gary (Sales Manager) came out to say hello (again). Arturo told us about some discounted vehicles they had that closely matched what we were looking for. He really wanted us to be happy with our selection. They found 99% of what we wanted in the older stock with a HUGE discount off MSRP. He told us right off what we could save and my eyes popped. YES! That's what we want. AWESOME. A $60k truck with almost $15k off. HAPPINESS!! More

Great customer service!!! Brittany was very thorough and knowledgeable when explaining all the details concerning my Jeep. I even got my car back a day earlier than promised! Brittany was very thorough and knowledgeable when explaining all the details concerning my Jeep. I even got my car back a day earlier than promised!! My air-conditioner works perfectly now just in time for summer. A big “Thank You” to Brittany and the service department for all their hard work!! More

False Advertising Certified Vehicle, not disclosing trans re I recently bought a certified Jeep at Carl Burger Dodge and when recieving vehicle there were many things that had issues. No parking brake, transfer I recently bought a certified Jeep at Carl Burger Dodge and when recieving vehicle there were many things that had issues. No parking brake, transfer case and front driveshaft was defective and needs replaced, no windshield wiper fluid worked due to broken attachments and loose wiper fluid cable, gas lid is loose and scratches body panel, interior trim pieces are broken off or warped, electronic shortouts in radio system. When taking car into my local jeep dealership they informed me that the car had a transmission replaced at 58k miles which also wasn't told to me. Once they reviewed issues and contacted service contract at Chrysler they stated they wouldnt cover repairs due to them being a preexisting condition. So warranty wont repair any damages on car I bought May 7th. I informed Carl Burger Dodge and they will review the invoice and let me know. But as a customer and having the car in the shop 9 days now already with a list of uncovered repairs is not what I'd consider a certified would be. As I consult an attorney and wait for invoice for repairs, I'm just thankful I live in Ohio and not signed title into my name yet. More

Awesome experience!!! Cameron was very knowledgeable and professional so as financial manager Sonny who was very helpful. I had absolutely great experience and I was out of Cameron was very knowledgeable and professional so as financial manager Sonny who was very helpful. I had absolutely great experience and I was out of there within hour and a half with new Dodge Durango GT. I would definitely recommend this place!!! More

New truck Very impressed with your dealership I was in and out of your dealership in no time all the sales people were great and took very good care of me tha Very impressed with your dealership I was in and out of your dealership in no time all the sales people were great and took very good care of me thank you More

Excellent Experience/ Vehicle Upgrade Had received a call from the vip department saying I was eligible for get another vehicle if I turned my daily in on thursday. Had an entire day/ nigh Had received a call from the vip department saying I was eligible for get another vehicle if I turned my daily in on thursday. Had an entire day/ night to think about what if I did or not. Next day around 12pm decided to stop by and see if the offer was legit or not. Had always wanted to get a truck/ 4 door vehicle. Jesse had helped me the moment I walked in and started talking. Looked at some trucks and test drove two ram 1500’s and decided to get a white 2017 Ram 1500 5.7L V8. 7 1/2 hours later I left the dealership with the truck I wanted , and dealt with the best of the best and one great salesman. Thanks Jesse Garcia Jr. More

Good experience getting my Compass Everyone at the dealer was very friendly and were able to explain in details every single question I asked. They had a small issue with the car and we Everyone at the dealer was very friendly and were able to explain in details every single question I asked. They had a small issue with the car and were also able to take care of it in the last minute. I highly recommend Carl Burger. More