Carl Burger Dodge Chrysler Jeep RAM World

Easy and efficient transaction. Was pressured into buying another warranty multiple times, but overall good experience. another warranty multiple times, but overall good experience. More

Took Jeep in because AC and heater not working and was running hot. They replaced heads today daughter texted that it is overheating again plus heater won’t work. We paid almost 6k in repairs and car stil running hot. They replaced heads today daughter texted that it is overheating again plus heater won’t work. We paid almost 6k in repairs and car still isn’t fix. Don’t want to take back to them More

The staff there were very pleasant and helpful. We we're able to get the sale done quickly. I would definetly recommend anybody looking for a Ram Jeep or Dodge to come visit and support this family owned bu able to get the sale done quickly. I would definetly recommend anybody looking for a Ram Jeep or Dodge to come visit and support this family owned business. More

Great experience! I’ve purchased several new vehicles over the years, but have never had an experience as good as I had here. Everyone was friendly and attentive. over the years, but have never had an experience as good as I had here. Everyone was friendly and attentive. More

The only dealership I have absolute confidence in its credibility and delivering on its promises. credibility and delivering on its promises. More

A few years ago I had an unpleasant experience at this dealership when I was in the market for a Jeep gladiator. I ultimately ended up going elsewhere. Fast forward to now when shopping for a Cherokee for dealership when I was in the market for a Jeep gladiator. I ultimately ended up going elsewhere. Fast forward to now when shopping for a Cherokee for my wife, I decided to go back and give them another shot. When they heard of my unpleasant experience the first time they really wanted to make it right the second time and they definitely did. They were honest and reasonable. I appreciate the fact they were upfront and truthful. More

Quick and easy handled most of it over the phone and always calling me back for updates always calling me back for updates More

On Monday, 10-25-21 I took my Jeep Grand Cherokee to Carl Burger dealership to fix the Electronic Stability Control failure. This is at 8:00 am. The service writer calls me a 1:00 pm. He tells me whoever ins Burger dealership to fix the Electronic Stability Control failure. This is at 8:00 am. The service writer calls me a 1:00 pm. He tells me whoever installed the lift in my vehicle damaged the ABS Sensor and the CV Boot. This is not covered under warranty. I said, then I need to take it back the shop that did the lift. He said they would have my SUV back together at 3:00. When I picked up my vehicle at the dealership I told the service writer what he said did not make sense. I had the lift done about a week after I bought it. That was 4 months and 7000 miles ago. Why would the damage show now? He went on and on bad mouthing the lift work I had done. He said they manhandled the work and were extremely rough doing the install. He said the other shop broke the ABS Sensor and split the CV Boot. The service writer said the was something wrong with their computers, not able to print my paperwork noting what they did, oil change, and their finding. He said he will email it within the hour. It did not come that day. Nor the next. It took me speak with the Service Manager several times to get it emailed to me on Wednesday evening. I took my truck back to where the lift was done. They put my vehicle up on a lift. And then showed me what really happened. It had nothing to do with the 2.5" lift they did. There is a blue plastic of some sort wrapped around the CV Shaft. It is obviously clear this blue plastic caught on the ABS Cable damaging it. In turn the cable put a small slit in the CV Boot. I called the Service Writer and left a message I wanted him to call me and explain why he was completely wrong regarding the damages and to email me my paperwork. To this date he has yet to return my call. I called and spoke with the Supervisor over the Service Manager. I explained all that happened. I wanted to know why I was so infatically lied too. All he would say is the damaged caused by the plastic is not warranted either. When I pressed why they lied to me all he would say, "Do you have any other questions". All in all it felt like he did not care and he was being rude. I end up calling the Service Manager. I explained the main reason for my call was to get the paperwork emailed to me. And, I was upset about being lied to. He said he would look into it all. That afternoon he called back a said I will be emailed within the hour. And he has no excuse for why such and obvious cause was overlooked. Nothing was emailed to me. I called the Service Manager back the next day at 10:00 am. He was upset that I was not emailed and assured me it would be done ASAP. Again, nothing emailed. I called him back the next day. He was really upset that I had not been emailed to. Finally, around 4:00 or 5:00.i received the email. Oh! I knew the Service writer at Carl Burger was lying from the start. Lifestyle Garage installed the lift. They have never done me wrong. Lifestyle Garage is an honest Garage. You can count on them to always do the right thing. I have filed a comprehensive claim with my auto insurance. FYI: Dealership told me to do the repair the cost to me would be over $2200. Lifestyle Garage quoted me a little over $1000. DO NOT EVER GO TO Carl Burger CDJR for service or purchase. I guarantee they will lie to you to either get out of warranty work. If the do that, what are they lying about when selling cars. More