Carl Burger Dodge Chrysler Jeep RAM World

On Monday, 10-25-21 I took my Jeep Grand Cherokee to Carl Burger dealership to fix the Electronic Stability Control failure. This is at 8:00 am. The service writer calls me a 1:00 pm. He tells me whoever ins Burger dealership to fix the Electronic Stability Control failure. This is at 8:00 am. The service writer calls me a 1:00 pm. He tells me whoever installed the lift in my vehicle damaged the ABS Sensor and the CV Boot. This is not covered under warranty. I said, then I need to take it back the shop that did the lift. He said they would have my SUV back together at 3:00. When I picked up my vehicle at the dealership I told the service writer what he said did not make sense. I had the lift done about a week after I bought it. That was 4 months and 7000 miles ago. Why would the damage show now? He went on and on bad mouthing the lift work I had done. He said they manhandled the work and were extremely rough doing the install. He said the other shop broke the ABS Sensor and split the CV Boot. The service writer said the was something wrong with their computers, not able to print my paperwork noting what they did, oil change, and their finding. He said he will email it within the hour. It did not come that day. Nor the next. It took me speak with the Service Manager several times to get it emailed to me on Wednesday evening. I took my truck back to where the lift was done. They put my vehicle up on a lift. And then showed me what really happened. It had nothing to do with the 2.5" lift they did. There is a blue plastic of some sort wrapped around the CV Shaft. It is obviously clear this blue plastic caught on the ABS Cable damaging it. In turn the cable put a small slit in the CV Boot. I called the Service Writer and left a message I wanted him to call me and explain why he was completely wrong regarding the damages and to email me my paperwork. To this date he has yet to return my call. I called and spoke with the Supervisor over the Service Manager. I explained all that happened. I wanted to know why I was so infatically lied too. All he would say is the damaged caused by the plastic is not warranted either. When I pressed why they lied to me all he would say, "Do you have any other questions". All in all it felt like he did not care and he was being rude. I end up calling the Service Manager. I explained the main reason for my call was to get the paperwork emailed to me. And, I was upset about being lied to. He said he would look into it all. That afternoon he called back a said I will be emailed within the hour. And he has no excuse for why such and obvious cause was overlooked. Nothing was emailed to me. I called the Service Manager back the next day at 10:00 am. He was upset that I was not emailed and assured me it would be done ASAP. Again, nothing emailed. I called him back the next day. He was really upset that I had not been emailed to. Finally, around 4:00 or 5:00.i received the email. Oh! I knew the Service writer at Carl Burger was lying from the start. Lifestyle Garage installed the lift. They have never done me wrong. Lifestyle Garage is an honest Garage. You can count on them to always do the right thing. I have filed a comprehensive claim with my auto insurance. FYI: Dealership told me to do the repair the cost to me would be over $2200. Lifestyle Garage quoted me a little over $1000. DO NOT EVER GO TO Carl Burger CDJR for service or purchase. I guarantee they will lie to you to either get out of warranty work. If the do that, what are they lying about when selling cars. More

Bought a used vehicle here and literally had to have $4k worth of repairs done the next week. Sales rep Brandon was nice enough. Be sure to check the itemized fee list; there were things on there not even worth of repairs done the next week. Sales rep Brandon was nice enough. Be sure to check the itemized fee list; there were things on there not even on the vehicle. Never followed up on SWAT activation. Called the Finance guy David Flores no less than 7 times and left four voicemails over the course of several weeks and NO RESPONSE. They're happy to sell you a lemon and then proceed to ghost you after. Buyer beware More

Great experience fast and efficient service by the entire team. Enjoying my jeep very much team. Enjoying my jeep very much More

Great team...I was able to get a hold of Wes and Sam with relative ease. They were very helpful in getting me in and out of the dealership in no time. The Jeep Grand Cherokee L is an awesome vehicle and the relative ease. They were very helpful in getting me in and out of the dealership in no time. The Jeep Grand Cherokee L is an awesome vehicle and the team at Carl Burger Dodge were straight up and honest with me all the way through! I usually dread going to a dealership, but I would not hesitate in recommending this dealership to anyone! In look for a brand new Dodge/Chrysler/Jeep, go see Sam and Wes at Carl Burger! More

Best sales man, never meet someone that made sure I got my dream truck, thank you my dream truck, thank you More

Great experience with Carlos our salesman. Great experience with the dealership having suvs in stock experience with the dealership having suvs in stock More

I always receive great service and the people are very friendly. Will always go back to Carl burger dodge friendly. Will always go back to Carl burger dodge More

Just bought a car and noticed they added extra months and my contract and trying to get a hold of the salesman or the finance and they have not returned my call buyer beware my contract and trying to get a hold of the salesman or the finance and they have not returned my call buyer beware More

Brian hackenberg was awesome!!! He was very helpful in helping me find the truck I wanted helping me find the truck I wanted More

Our Experience was wonderful ... Brandon was Amazing. All the people inside the dealership made us feel like family. Thank you ... you have Ram customers for life. ... the people inside the dealership made us feel like family. Thank you ... you have Ram customers for life. ... More