Carl Burger Dodge Chrysler Jeep RAM World

My Jeep is only a couple of week old and when I bought it there was no antenna and I thought that was normal. I have the navigation and my radio started fading out so the dealer that I bought it from, which there was no antenna and I thought that was normal. I have the navigation and my radio started fading out so the dealer that I bought it from, which was in another state sent me the antenna but I couldn't get it to screw in. I went to Carl Burger Jeep and the service Manager told me that Chrysler would not cover it under the warrantee and it would cost $60.00. I was a bit upset and he said let me have the keys and he and another man took the jeep and drove it into the shop. About five minutes later they brought it back and the antenna was where it belonged. I thought that was really nice and thanked them. More

First I need to say that I understand that the car buying processes can be very intimidating and many people have trepidations when going to a dealership. I have been to some shady dealerships and some good processes can be very intimidating and many people have trepidations when going to a dealership. I have been to some shady dealerships and some good ones but I have never had such a pleasant experience as the one I had yesterday at Carl Burger Dodge. My wife and I have really been admiring the new Challengers so we decided to go to a Memorial Day sales event that Carl Burger was advertising. We were greeted by Eric Ball, our sales person. Eric was extremely knowledgeable and kind. He was not pushy, rude or all the other things that people fear about buying a car. After deciding on the car we wanted to purchase, Eric introduced us to Wes Kachi (Assistant Sales Manager). Wes sat with us to discuss the terms of our purchase and what he would be able to do for us. We have had some credit issues in the past and were preparing for the worst; however, after telling Wes where we wanted to be with payments and what we were expecting from our trade-in, he made it happen, simple as that! No back and forth haggling, no low-balling, no over inflated pricing. The online advertised price for our car was the actual price they listed for the car on the lot. You'd be surprised how many dealerships list the price for less on the internet then they actually do on the lot in the hopes that you do not see or mention the internet price. The Finance Manager (Michelle Heddinger) was so very nice and took the time to explain all the details of our financing and competed our loan to several companies to get us the best deal possible. With the final handshake on the deal, Eric (our sales person), escorted my wife and I to each department at Carl Burger and introduced everyone. Ray Andrews (service advisor) took time from his busy schedule to chat with us about our purchase and congratulated us and laughed with us a bit. We were even given a voucher for a free gift from the parts dept, sorry I forgot his name. I'm telling you that we felt like rock stars at Carl Burger! If you are in the market for a new or used car, you won't go wrong by stopping at Carl Burger. So many claim to be customer oriented but never actually practice it. It's just some slogan in a radio or television commercial. It was so refreshing to find a place that still values customer service and practices it at every level of the business. My wife and I will never go anywhere else from now on. More

Drove all the way to Carl Burger's Chrysler-Jeep-Dodge in San Diego from Riverside. We didn't have a good experience at our local dealerships. We found Carl Burger on line and they had the vehicle we were lo San Diego from Riverside. We didn't have a good experience at our local dealerships. We found Carl Burger on line and they had the vehicle we were looking for. We gave them a call and set up an appointment with Lou Sigur. When we arrived, he had the vehicle ready for us. Lou was very knowledgeable and professional. We felt very comfortable throughout the entire buying experience. Chris Selfani was our finance manager and was also very professional and explained everything to us in detail. We would like to thank Kyle Nyswonger, the general manager for making customer satisfaction his number one priority. It was definately worth the drive! More

I needed a car and to deal with people I trust. Kyle Nyswonger and his team were professional, caring and took the time to show me the car that I needed for my ex-Husband who wanted a vehicle. I did th Nyswonger and his team were professional, caring and took the time to show me the car that I needed for my ex-Husband who wanted a vehicle. I did the research and brought him down to purchase a new Chrysler 200 - the car is perfect for him and we love all of the benefits of being a part of the Carl Burger family. I would recommend this dealership to everyone who is in need of a car and being given the best service possible! I LOVE the team at Carl Burger! More

When at the dealership to look at a new car, I was informed I had a flat tire by Javier. I was in a rush to get to a meeting and Kyle Nyswonger, the general Manager quickly had my car into the servic informed I had a flat tire by Javier. I was in a rush to get to a meeting and Kyle Nyswonger, the general Manager quickly had my car into the service department. Ivan fixed my flat tire and had me on my way within 40 minutes in time to make my meeting. Great service! More

My husband and I went in to trade in our car for an suv. Twan happened to be the sales associate to approach us. The first thing we noticed about the system here at Carl Burgers, is that you are not ambushe Twan happened to be the sales associate to approach us. The first thing we noticed about the system here at Carl Burgers, is that you are not ambushed by sales people, one person approaches you and asks how they can help you. Twan walked us through our options for the trade in, and set us up with a wonderful Jeep. The service we received was truly one of a kind. If you are thinking of purchasing a new or used vehicle, we would HIGHLY recommend this dealership but more specifically Twan. More

I just bought my first Jeep, a Patriot,and was lucky enough to happen upon Julio Leon Hernandez that works with Costco car customers at Carl Burger. My husband made the appointment, you got to love jus enough to happen upon Julio Leon Hernandez that works with Costco car customers at Carl Burger. My husband made the appointment, you got to love just driving up and knowing who you are dealing with from the start. Julio had us in our car of choice in just a few minutes. We chose the 2012 Patriot in the wonderful eye catching copperhead exterior color. I just love how easy the costco car buying program is set up with Carl Burger. Julio showed us the paperwork with all the numbers....no hassle....no negotiating....just the lowest price offered. Julio introduced me to everyone that will be taking of my car in the future such as the parts and service departments. I dont know about you, but as a woman, I just hate taking in my car to be worked on...even for just an oil change...but now that I know everyone it seems so much easier. I have never ever had a dealership show me around for future maintance on my car. What a great idea. Julio made the whole buying process such an easy, enjoyable experience, and one I would do again without hesitation. So, if you are a costco member....or ready to join just to get the car buying great deals....look up Julio. I love my new Jeep. More

I was having issues with my fuel tank gauge, and with going on long trips, I knew it needed to be taken care of. Brought in my car, Ms. O'Donnell made sure all my concerns were listed. I was in a bit of going on long trips, I knew it needed to be taken care of. Brought in my car, Ms. O'Donnell made sure all my concerns were listed. I was in a bit of a time crunch for needing my car back, and it was all taken care of by the next day. Everything now works in tip top shape, and got my car back on the road. Would definately bring my vehicles in for any future repairs needed. Thanks so much! More

Had personal contact today with each of the men mentioned. If only we could expect treatment like that from other places of business! Outstanding! After five cars from Carl Burger's Dodge we keep c mentioned. If only we could expect treatment like that from other places of business! Outstanding! After five cars from Carl Burger's Dodge we keep coming back. A picture-perfect experience. Re: 2012 Dodge Challenger R/T initial oil change. PS - I'm not exaggerating. Keep up the great work! More

I came into the dealership to price a new truck to replace my current one. Gibson was able to answer my questions and those he was unsure of got back to me quickly with an answer. They did not have ex replace my current one. Gibson was able to answer my questions and those he was unsure of got back to me quickly with an answer. They did not have exactly what I wanted on site, Gibson was able to search for the exact model I wanted and negotiate a fair price on it and on my trade in. I am very pleased with the service I got and with my new truck. I have since told three other people who afre in the market for a new truck to go talk to him. More